Warranties On Products Supplied By A Third Party

lincroft1710

lisyloo said:

I may be wrong here, but my expectation would be you claim for the repair that you would have had if the company had been in business.

so let’s say you buy a bracelet with lots of diamonds in and one falls out.
id expect you to claim for the repair costs, not the entire bracelet.
so if the unit can be fixed why would you claim for a brand new unit. 

Isn’t repair the first option - usually.
things are normally repaired unless it prohibitively expensive to do so I.e. replacement is cheaper.

This largely makes sense.


Perhaps if the OP comes back, they can expand on a few details, such as the exact date the kitchen was fitted and the actual fault with the cabinet.

born_again

lincroft1710 said:

born_again said:

lincroft1710 said:

 

I'm obviously aware the SOL is 6 years, but of course we don't know exactly how long ago the bathroom was installed. My use of the word "only" was that the cabinet was only one part of the whole transaction. So how would the CC company deal with this if there isn't a breakdown of the cost each part of the total bill?

Are you sure the fault would be covered by the warranty anyway?

That's the point of the thread, the OP says the warranty details have been lost.  

Not lost..

Unfortunately the local company that carried out the refit has gone into liquidation and they no longer have the warranty details. 

 I should have asked for the cabinet warranty when the refit took place.  

OP never had them by what they are saying.

the_lunatic_is_in_my_head

lincroft1710 said:  So how would the CC company deal with this if there isn't a breakdown of the cost each part of the total bill?

Where goods are not itemised they are classed as a transfer of goods rather than a supply and a right to a price reduction exists as per services instead of repair/replace > final reject/price reduction as per goods typically.   

lincroft1710

born_again said:

lincroft1710 said:

born_again said:

lincroft1710 said:

 

I'm obviously aware the SOL is 6 years, but of course we don't know exactly how long ago the bathroom was installed. My use of the word "only" was that the cabinet was only one part of the whole transaction. So how would the CC company deal with this if there isn't a breakdown of the cost each part of the total bill?

Are you sure the fault would be covered by the warranty anyway?

That's the point of the thread, the OP says the warranty details have been lost.  

Not lost..

Unfortunately the local company that carried out the refit has gone into liquidation and they no longer have the warranty details. 

 I should have asked for the cabinet warranty when the refit took place.  

OP never had them by what they are saying.

When I said the warranty details were lost, I meant they were lost by the company that carried out the refit not lost by the OP