"Complete savings"...scam??

marcia_

Pollycat said:

marcia_ said:

Plus said:

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

 Exactly i cant see it at all and can only read the text above squinting 

The answer's simple. 
Don't click on anything unless you can read the whole deal.

Pretty much that yes 

MeteredOut

Plus said:

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

Does clicking on "Continue" actually sign you up? I says "can join", and I thought you had to click through and accept thereafter. In fact, I'm sure i've clicked through before just to be curious, and I've never been signed up.

If clicking the above alone signed you up, without clear T&Cs, would be a clear breach of accepted guidelines and would result in an refund if claimed via the appropriate routes..

Largs

I wonder if Specsavers are a redemption partner.  Maybe they ought to be.

marcia_

MeteredOut said:

Plus said:

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

Does clicking on "Continue" actually sign you up? I says "can join", and I thought you had to click through and accept thereafter. In fact, I'm sure i've clicked through before just to be curious, and I've never been signed up.

If clicking the above alone signed you up, without clear T&Cs, would be a clear breach of accepted guidelines and would result in an refund if claimed via the appropriate routes..

 I've clicked through before and my details were already there, put there by asda I assume where i clicked from. But thats not the full sign up i left after nosing around, still think its scammy behaviour all the same 

marcia_

Largs said:

I wonder if Specsavers are a redemption partner.  Maybe they ought to be.

 Hysterical 😂🤣

Largs

MeteredOut said:

Plus said:

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

Does clicking on "Continue" actually sign you up? I says "can join", and I thought you had to click through and accept thereafter. In fact, I'm sure i've clicked through before just to be curious, and I've never been signed up.

If clicking the above alone signed you up, without clear T&Cs, would be a clear breach of accepted guidelines and would result in an refund if claimed via the appropriate routes..

No. You have to input your name and address, email address twice and input your debit/credit card number, expiry and CVV.  Then tick a box agreeing to their terms.

Pollycat

Largs said:

MeteredOut said:

Plus said:

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

Does clicking on "Continue" actually sign you up? I says "can join", and I thought you had to click through and accept thereafter. In fact, I'm sure i've clicked through before just to be curious, and I've never been signed up.

If clicking the above alone signed you up, without clear T&Cs, would be a clear breach of accepted guidelines and would result in an refund if claimed via the appropriate routes..

No. You have to input your name and address, email address twice and input your debit/credit card number, expiry and CVV.  Then tick a box agreeing to their terms.

That's interesting. 
Did you notice if it also mentioned the monthly subscription?

Largs

Well I clicked on an order confirmation from eBay I received earlier offering me the chance to join.  There are 3 numbered boxes.

1.Provide us with your name, address and email.
2. Provide us with a credit or debit card.

(A valid credit or debit card needs to be registered.) By providing your billing information below, you authorise Complete Savings to use the information you provide for billing the membership fee of £18 a month until you cancel, and to credit your Welcome Reward onto your card (visa card only). Our secure software encrypts your information as you send it to protect you and your privacy.

3. Create a password and click YES!

By entering my password as my electronic signature and clicking Yes, I have read and agree to the Terms of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address and credit or debit card information I provided for billing monthly and benefit processing after my 30 day free trial.

Then beside these, the fields I would fill in with my details and then a large box at the bottom with "YES" or another smaller box with "no thanks take me back to eBay"

Pollycat

Largs said:

Well I clicked on an order confirmation from eBay I received earlier offering me the chance to join.  There are 3 numbered boxes.

1.Provide us with your name, address and email.
2. Provide us with a credit or debit card.

(A valid credit or debit card needs to be registered.) By providing your billing information below, you authorise Complete Savings to use the information you provide for billing the membership fee of £18 a month until you cancel, and to credit your Welcome Reward onto your card (visa card only). Our secure software encrypts your information as you send it to protect you and your privacy.

3. Create a password and click YES!

By entering my password as my electronic signature and clicking Yes, I have read and agree to the Terms of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address and credit or debit card information I provided for billing monthly and benefit processing after my 30 day free trial.

Then beside these, the fields I would fill in with my details and then a large box at the bottom with "YES" or another smaller box with "no thanks take me back to eBay"

Well, that seems pretty clear that it's a monthly subscription. 
So I'm confused how all these posters seem to think they haven't signed up to it. 🤔

PHK

Pollycat said:

Largs said:

Well I clicked on an order confirmation from eBay I received earlier offering me the chance to join.  There are 3 numbered boxes.

1.Provide us with your name, address and email.
2. Provide us with a credit or debit card.

(A valid credit or debit card needs to be registered.) By providing your billing information below, you authorise Complete Savings to use the information you provide for billing the membership fee of £18 a month until you cancel, and to credit your Welcome Reward onto your card (visa card only). Our secure software encrypts your information as you send it to protect you and your privacy.

3. Create a password and click YES!

By entering my password as my electronic signature and clicking Yes, I have read and agree to the Terms of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address and credit or debit card information I provided for billing monthly and benefit processing after my 30 day free trial.

Then beside these, the fields I would fill in with my details and then a large box at the bottom with "YES" or another smaller box with "no thanks take me back to eBay"

Well, that seems pretty clear that it's a monthly subscription. 
So I'm confused how all these posters seem to think they haven't signed up to it. 🤔

There are a lot of people who don't read things. They see the opportunity to get something for free and sign up without taking in what they are doing, let alone checking out the company. 

This is why banks show warnings when you go to transfer money. Even in a situation like this where you need to go through multiple steps people still click through without thinking. 

The FCA consider that many people are vulnerable in this respect. The average reading age is 11 years old and this causes poor comprehension skills. (There are some quite big groups with even lower reading ages. eg Sun readers have an average reading age of eight years)

Combined with some people not checking their transaction history or bank statements it's no wonder things like this happen. The upshot of this is that financial firms must use language their target audience will understand but no such requirement exists for other types of companies.