"Complete savings"...scam??

marcia_

CoyoteMike said:

CoyoteMike said:

Stubod said:

I recently went online to book some airport parking. Somehow, during the process I managed to "sign up" to Completesavings??? 

Not sure how this happened, as at no time was I advised of an ongoing monthly fee. Luckily I got a message from my bank telling me I had signed up for this. I managed to log in to my "account" and get is cancelled before any monthly fee was taken. 

Normally if you sign up for something you get a confirmation e-mail confirming this, but I received nothing.

I did a "google" and found some stories of people that had also, (unknown to them), "signed up" for this and had only found out when they checked their bank statements, so people had  been signed up for years and never knew!!

So just a warning to anybody esle. I think this is really sharp practice on their part, as at no time was it evident that I had signed up for any "monthly payments".... 

I recently discovered I had signed up to Complete Savings without my knowledge. I don't think it's a scam but they do seem to use some underhand tactics to sign up users. I'm not certain how I signed up, certainly through an on-line retailer as that's the only way I use the card they charged. I suspect it was Lakeland, but I can't be certain. I have written to them asking to cancel my membership and refund the £18 they charged. I probably signed up when I didn't read the fine print before clicking 'Yes, I read all of that'.

I asked Lakeland and they say it wasn't them, they have nothing to do with Complete Savings. I'm running out of ideas.

 Their link pops up after going through checkout with loads of websites. Asda being one. 

Pollycat

marcia_ said:

CoyoteMike said:

CoyoteMike said:

Stubod said:

I recently went online to book some airport parking. Somehow, during the process I managed to "sign up" to Completesavings??? 

Not sure how this happened, as at no time was I advised of an ongoing monthly fee. Luckily I got a message from my bank telling me I had signed up for this. I managed to log in to my "account" and get is cancelled before any monthly fee was taken. 

Normally if you sign up for something you get a confirmation e-mail confirming this, but I received nothing.

I did a "google" and found some stories of people that had also, (unknown to them), "signed up" for this and had only found out when they checked their bank statements, so people had  been signed up for years and never knew!!

So just a warning to anybody esle. I think this is really sharp practice on their part, as at no time was it evident that I had signed up for any "monthly payments".... 

I recently discovered I had signed up to Complete Savings without my knowledge. I don't think it's a scam but they do seem to use some underhand tactics to sign up users. I'm not certain how I signed up, certainly through an on-line retailer as that's the only way I use the card they charged. I suspect it was Lakeland, but I can't be certain. I have written to them asking to cancel my membership and refund the £18 they charged. I probably signed up when I didn't read the fine print before clicking 'Yes, I read all of that'.

I asked Lakeland and they say it wasn't them, they have nothing to do with Complete Savings. I'm running out of ideas.

 Their link pops up after going through checkout with loads of websites. Asda being one. 

And airport parking, eBay, East Midlands Trains (these last 2 were my own experience)...from this thread
And Moonpig, National Express, The Trainline, Ryanair from other threads.

I've posted several times recently about the message I've seen regarding cashback after completing online purchases - see page 2.

Would you have clicked on a cashback link without reading what you are signing up to?

Largs

And to be fair to the company, they do send multiple emails, one to welcome you with all the information and then during membership "we hope you are enjoying your membership" etc.  I know this as I have joined it multiple times, cancelled and joined again.

Pollycat

From another thread - 

born_again said:

All you need to know is in this thread.. 

Ring them. Get a refund.


https://forums.moneysavingexpert.com/discussion/6277004/shoppers-discounts-and-rewards/p1

Stubod

Largs said:

And to be fair to the company, they do send multiple emails, one to welcome you with all the information and then during membership "we hope you are enjoying your membership" etc.  I know this as I have joined it multiple times, cancelled and joined again.

..they never sent me an e-mail after I had (unknowingly) "joined"...?

Pollycat

Stubod said:

Largs said:

And to be fair to the company, they do send multiple emails, one to welcome you with all the information and then during membership "we hope you are enjoying your membership" etc.  I know this as I have joined it multiple times, cancelled and joined again.

..they never sent me an e-mail after I had (unknowingly) "joined"...?

Did you manage to stop the monthly charge and get a refund?
Might be helpful to other posters in the same situation if you explained what you did.

Stubod

Pollycat said:

Stubod said:

Largs said:

And to be fair to the company, they do send multiple emails, one to welcome you with all the information and then during membership "we hope you are enjoying your membership" etc.  I know this as I have joined it multiple times, cancelled and joined again.

..they never sent me an e-mail after I had (unknowingly) "joined"...?

Did you manage to stop the monthly charge and get a refund?
Might be helpful to other posters in the same situation if you explained what you did.

...luckily my bank sent me a notification advising me that I had signed up to this a day afterwards, so no monthly payments had actually been taken. To make sure I also contcted my bank and asked them to put a stop on any futrue payments to this company. I then contacted the company via e-mail and and cancelled my subscription.

Even the banks advisor said they had also been "signed up" for this scheme without them realising, and said that quite a lot of their customers had the same problem. I can accept it probably isn't a "scam" as such, but definately sharp practice.

If they had sent me an acknowledgent e-mail (which they didn't), at least I would have realised my error...

Plus

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

marcia_

Plus said:

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

 Exactly i cant see it at all and can only read the text above squinting 

Pollycat

marcia_ said:

Plus said:

Scammy as scammy can be.  That small print is much smaller than normal webpage text - if you didn't have perfect eyesight you might not see it:

 Exactly i cant see it at all and can only read the text above squinting 

The answer's simple. 
Don't click on anything unless you can read the whole deal.