Citroen - Reclaim Car Finance

dunstonh

carolt2 said:

Thank you for your replies.
Just to clarify things, this is what I referring to, which was in the email I received yesterday. 

' After checking our records, we can tell you that we did pay a discretionary commission to the dealer.  We'll treat your email as your complaint'

I'm not saying there will be anything repaid to us, but it's just a waiting game until decisions are made by the FCA. 

That wording sounds more like it.  (although technically, a reduction in commission to get a deal through or a vehicle promotion would also say they paid a discretionary commission).  Now you sit back and wait a year and hope the court cases don't result in appeals that could see it pushed back even further.

sabatera

Hi. I bought a citroen in 2010 from a citroen main dealer. Finance over 4 years. I have car registration but no other details. Dealership is still open, my current car came from same garage. I have sent e mail off today using Martin's template. Will I need more details to process a possible claim. I'm sure the finance was j6st Citroen car finance? Shoukd I try the bank? But it's 13 years ago? Thanks for any help

dunstonh

I have sent e mail off today using Martin's template. Will I need more details to process a possible claim.

Until the FCA complete their review and publish what needs to be done next (by both firms and consumers) then nobody knows the answer to that.

sheppy66

Hi,
Yesterday I used the template to send an email to commissiondisclosure@stellantis-finance.com regarding the finance for my Citroen C2 back in 2013.
I received two automated emails back straight away, one said that they would be in touch in due course and thanked me for my email. However the second email, which arrived simultaneously, said that they had checked their records and that no discretionary commission was paid.
I have no problem accepting that this is true I don't understand how they could have checked so quickly. I was wondering if anyone else has had this type of immediate reply.

DullGreyGuy

sheppy66 said:

Hi,
Yesterday I used the template to send an email to commissiondisclosure@stellantis-finance.com regarding the finance for my Citroen C2 back in 2013.
I received two automated emails back straight away, one said that they would be in touch in due course and thanked me for my email. However the second email, which arrived simultaneously, said that they had checked their records and that no discretionary commission was paid.
I have no problem accepting that this is true I don't understand how they could have checked so quickly. I was wondering if anyone else has had this type of immediate reply.

Not hard to write a script/ create a bot that takes information out of a templated letter and query a db with it. 

Tri2012

yes tonight I’ve queried the any  commission payment and had the same reply for 5 vehicles.

earlier in the year I had a yes they did pay commission when I chased in corner I was told my case was closed!

 

Pepperminttea20

Hi All 
Did anyone receive compensation who had an agreement with Citroen finance? If you did was this from Stellantis finance?? Thank you 

DullGreyGuy

Pepperminttea20 said:

Hi All 
Did anyone receive compensation who had an agreement with Citroen finance? If you did was this from Stellantis finance?? Thank you 

Unless you got in before it became trendy it's unlikely anyone is settling complaints whilst the FCA has put complaint handing on hold.