MESSAGES RETURNED UNREAD

VeryMiffed

After using the forms on MSE to send details of Loans with BMW Finance & and also messaging the email separately from a search on BMW (same email as the one on MSE) I have had emails returned as deleted without being read 

   To: commissiondisclosureenquiries
   Subject: Further information discretionary commission query
   Sent: Thursday, February 8, 2024 1:12:05 AM (UTC+00:00) Dublin, Edinburgh, Lisbon, London

 was deleted without being read on Monday, February 19, 2024 9:01:43 AM (UTC+00:00) Dublin, Edinburgh, Lisbon, London.

DE_612183

are you usingthis email: 

commissiondisclosureenquiries@bmwfin.com

Fosworth

I am having the same problem with BMW finance. I have checked the email address and it is correct. I put a 'read receipt' on the email and got an Auto response to say they had received it. Then I got the 'not read and deleted' message so I resent, same result so I tried again ..  that clearly upset the BMW system as I have the 'read receipt' again followed by eight ' not read and deleted' messages. Anybody any idea where to go from here please ?

dunstonh

Your tracking messages may not be accurate.   I use software with mine that blocks such trackers.  Emails get taken out of the email client onto internal software and the email deleted.  So, you cannot rely on them.

As complaints in this area have been suspended, they are now likely stacking them up for the next 8 months or so.for when the FCA report is out.

Hoenir

dunstonh said:

As complaints in this area have been suspended, they are now likely stacking them up for the next 8 months or so.for when the FCA report is out.

Adminstratively not a productive use of time. Hence them being deleted. The companies concerned will have records of the customers impacted. And no doubt will be required to address the issue directly themselves without being chased. 

dunstonh

Hoenir said:

dunstonh said:

As complaints in this area have been suspended, they are now likely stacking them up for the next 8 months or so.for when the FCA report is out.

Adminstratively not a productive use of time. Hence them being deleted. The companies concerned will have records of the customers impacted. And no doubt will be required to address the issue directly themselves without being chased. 

This is why I cannot understand why MSE, as a consumer champion, is encouraging people to complain now.   All it is doing is ramping up costs across firms, many of whom have no complaint to answer, but will have to pay to answer them all in time.    Those costs will in turn be passed onto the consumer in future margins.

It seems more logical to say wait until the FCA report, which may force firms involved to proactively refund and allow the firms involved or not involved to put up a webpage saying whether it applies to them or not.   All that cuts the costs down for future consumers.  Which you would think a consumer champion would be championing.