Royal Mail Tracked 48 not deilvered after 10 days

FFHillbilly

I called up at 7:59 this morning and got right through, the guy said it's lost and put a claim in, which I did at about 10 past 8. It doesn't say out for delivery just item received at Plymouth MC.
I'm going to hope the buyer is being genuine, I've got no way of knowing now and If I were to suspect foul play thats just going to annoy me, so If I assume they are being genuine, I get refunded £150 and I've only lost £25 thats the end of it and it could have been a lot worse

prowla

They do seem awfully slow - their "48" service is basically a lie.

RedImp_2

FFHillbilly said:

I've been trying to call Royal Mail. whats the appropriate time period to wait before filing a claim for loss? what happens if I refund the buyer on the 12th if it hasn't arrived and it gets delivered the next day?

I had this exact situation (although not RM, another courier).   Unfortunately the buyer didn’t co-operate and EBay could do nothing so the they got something for nothing.

Dark_Star

I had a RM48 that took 22 days….partly because buyer was out & rearranged delivery twice but mostly because RM were hopeless.
I emailed them ( had to dig for contact email).
Eventually tracking moved to out for delivery/ delivery after I’d given them a prod via email.
Buyer never responded to my inquiry about had it been delivered so I had no way of knowing if it had turned up/ was lost/ awaiting delivery but buried in a postie van somewhere….until tracking updated.
Never did get any feedback 🤣

GadgetGuru

Tracked 48 is rubbish - it rarely gets there in 48 hours. Its generally several days at least.
Tracked 24, on the other hand, is great. Always delivered next day without fail. I would much rather pay the little extra for Tracked24.

Rantband

Royal Mail do not claim 48 hour delivery for Tracked 48

• 2-3 business days
• Compensation up to £150

FFHillbilly

for items £150-200 what's the cheapest tracked service? special delivery will cover it but it jumps up to £8-9. there must be something in-between

KxMx

FFHillbilly said:

for items £150-200 what's the cheapest tracked service? special delivery will cover it but it jumps up to £8-9. there must be something in-between

Not with Royal Mail, it's RM48 or Special Delivery. 

Rantband

KxMx said:

FFHillbilly said:

for items £150-200 what's the cheapest tracked service? special delivery will cover it but it jumps up to £8-9. there must be something in-between

Not with Royal Mail, it's RM48 or Special Delivery. 

RM48 does NOT compensate above £150 as I think FFHillbilly realises.

KxMx

Rantband said:

KxMx said:

FFHillbilly said:

for items £150-200 what's the cheapest tracked service? special delivery will cover it but it jumps up to £8-9. there must be something in-between

Not with Royal Mail, it's RM48 or Special Delivery. 

RM48 does NOT compensate above £150 as I think FFHillbilly realises.

I know that as they do. They asked if there was anything between RM48 & SD. I said no there is only those two services.