Royal Mail Tracked 48 not deilvered after 10 days

FFHillbilly

sold an item on ebay worth £175 on 27th, sent it tracked48 on Monday 29th, it has progresses to the buyers local hub on the 30th and been scanned twice but nothing since there
buyer opened a case yesterday and my funds are on hold, says I've got till the 12th to resolve it...
first I heard of it was yesterday when they opened a case, tried to call at 5:15pm allegedly 60min wait and was in a queue till they shut at 6:30, tried this morning before work and it was 30 mins wait time so hung up, just tried again now and it's 40 minutes wait time so hung up I can't sit around waiting on hold.
is there another way to contact them?

steviebabes

It's not clear from your post who you are trying to phone, Royal Mail or Ebay?

soolin

steviebabes said:

It's not clear from your post who you are trying to phone, Royal Mail or Ebay?

As above, who are you phoning? Royal mail is near impossible to get hold of ebay is a lot easier. Neither will probably be able to assist you at all.

Realistically if the item doesn't show as delivered by the ebay cut off date you will have to refund and then claim your loss from RM once the appropriate time period has passed. 

Rantband

A problem occurs if claiming against RM tracked48 only offers 

• Compensation up to £150.

FFHillbilly

I've been trying to call Royal Mail. whats the appropriate time period to wait before filing a claim for loss? what happens if I refund the buyer on the 12th if it hasn't arrived and it gets delivered the next day?

pfpf

this is now....the buyer left positive feedback on the 1st. hopefully your buyer is being honest.

Spoonie_Turtle

Prompted by the above post, apologies if this is a silly question but always good to just check: have you checked RM's own tracking info, or only eBay's?  There may or may not be a difference but if you haven't then it's definitely worth finding out.

Cloth_of_Gold

The tracking isn't always reliable. I had something sent to me by RM which had to be signed for. The postman didn't get me to sign for it and just put it through the letterbox. He also didn't update the system to say it had been delivered so now, over 2 weeks after I'd received it, it's still showing as not yet having been delivered.

FFHillbilly

Spoonie_Turtle said:

Prompted by the above post, apologies if this is a silly question but always good to just check: have you checked RM's own tracking info, or only eBay's?  There may or may not be a difference but if you haven't then it's definitely worth finding out.

I've checked the Royal Mail tracking yes

savergrant

From royal mail website; https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre

steviebabes

If the message on the RM tracking website is 'out for delivery' the postie is usually to blame for not scanning the parcel. I have had this on a number of occasion yet the parcel was confirmed as delivered by the buyer. Due to the value of the item the buyer may have checked the tracking number and is now trying to get a free item. Cynical I know but it does happen. I would get a Royal Mail claim in as soon as possible.