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Link Parking - made an appeal - appeal ignored, increased charge & now with BW Legal

To all the legends in this forum,

I could really use your help.

I'm reaching out for your assistance regarding a pressing issue.

Recently, I received a PCN from Link Parking for parking in my designated bay. The situation arose because I purchased a new car and forgot to transfer the parking permit from the old vehicle. Unfortunately, the 'enforcement officer' issued the PCN in the early hours of the morning and then left the scene without addressing the matter appropriately.

This incident isn't the first time I've faced a PCN for the same contravention. In the past, I've successfully appealed similar notices due to inadequate signage and other issues, which remain unresolved to this day.

After receiving the latest PCN, I appealed through Link Parking's online system, receiving confirmation of my appeal. However, instead of responding to my appeal, Link Parking sent a reminder notice with an increased penalty amount, giving the impression that I hadn't appealed at all.

In response, I reached out to Link Parking via email, explaining how I had appealed and received no response. Despite this, my efforts were met with silence. Subsequently, I lodged a complaint with the Independent Appeals Service (IPC), who claimed to have forwarded my complaint to Link Parking and assured me of a response. However, rather than receiving correspondence from Link Parking, I received a letter from BW Legal demanding a payment of £160, which is perplexing and frustrating.

Following this, I lodged another complaint with IPC, highlighting Link Parking's disregard for proper procedure and failure to adhere to established protocols. However, IPC's response contradicted my experience, stating that Link Parking had followed procedures correctly, which is simply untrue.

Now, faced with an email from BW Legal demanding payment, I'm unsure of my next steps. Is it still possible to appeal this decision?

I would greatly appreciate any advice or assistance you can provide on this matter. Thank you for your help.


Comments

  • Coupon-mad
    Coupon-mad Posts: 129,323
    Name Dropper First Post Photogenic First Anniversary
    Forumite
    edited 8 February at 12:28AM
    First thoughts: why are you & your neighbours accepting an unwanted permit scheme operating as a business, offering your bays out to all-comers at £100 per day?

    Are you a tenant or a leaseholder?

    Do you own the bay or is it allocated?

    Why haven't the leaseholders objected and removed Link?  Nobody needs that notorious  firm in your home car park targeting you & your visitors.  Why have the residents accepted the scam?  Was this 'protection racketeering' style regime in place before you arrived and you didn't realise you can opt your bay out?

    Anyway as @KeithP always says:

    The fourth post of the NEWBIES
      thread explains exactly how to deal with debt collector's letters (inc BW Legal), but to summarise that post - ignore them until you get a LBC - if you do - see the SECOND post of the NEWBIES.

    Link Parking are not especially known to sue but if they do, small claims us far better than the useless IAS, that you should never have tried. The Government is replacing the failed appeals services this year with a proper single, independent service, provided under statute.

    There's no appeal (there never was...) but court cases are won here. No risk!
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
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