Link Parking - made an appeal - appeal ignored, increased charge & now with BW Legal
I'm reaching out for your assistance regarding a pressing issue.
Recently, I received a PCN from Link Parking for parking in my designated bay. The situation arose because I purchased a new car and forgot to transfer the parking permit from the old vehicle. Unfortunately, the 'enforcement officer' issued the PCN in the early hours of the morning and then left the scene without addressing the matter appropriately.
This incident isn't the first time I've faced a PCN for the same contravention. In the past, I've successfully appealed similar notices due to inadequate signage and other issues, which remain unresolved to this day.
After receiving the latest PCN, I appealed through Link Parking's online system, receiving confirmation of my appeal. However, instead of responding to my appeal, Link Parking sent a reminder notice with an increased penalty amount, giving the impression that I hadn't appealed at all.
In response, I reached out to Link Parking via email, explaining how I had appealed and received no response. Despite this, my efforts were met with silence. Subsequently, I lodged a complaint with the Independent Appeals Service (IPC), who claimed to have forwarded my complaint to Link Parking and assured me of a response. However, rather than receiving correspondence from Link Parking, I received a letter from BW Legal demanding a payment of £160, which is perplexing and frustrating.
Following this, I lodged another complaint with IPC, highlighting Link Parking's disregard for proper procedure and failure to adhere to established protocols. However, IPC's response contradicted my experience, stating that Link Parking had followed procedures correctly, which is simply untrue.
Now, faced with an email from BW Legal demanding payment, I'm unsure of my next steps. Is it still possible to appeal this decision?
I would greatly appreciate any advice or assistance you can provide on this matter. Thank you for your help.
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