car finance reclaim

MollyR

Well, as I said, no doubt you are perfectly right.  You do, however, make a surprising number of assumptions - for example, we do not buy or even look at car magazines, whether "typically" or at all, when we want to buy a car;  we read reviews online, and we use adblockers in our browsers.  I know a lot of people find advertisements interesting and useful;  we find them irritating and intrusive, and prefer to do our research via reliable expert web sites rather than happening across advertisements.  YMMV.

DullGreyGuy

MollyR said:

Well, no doubt you are perfectly right, but I am not going to withdraw my e-mail now;  it still seems logical to me, now that I am aware that it has been happening, that an independent dealership might well receive a bribe to encourage purchasers to take out finance, whether with the manufacturer's associated finance company or another one;  and that whichever finance company they selected might reward them for doing so, without the purchaser being informed.  Certainly, the car which we ordered had not been advertised along with any kind of finance offer anywhere that we noticed, including inside the dealership.  Maybe you will say that I should have looked around for advertisements which were not obvious!  But when buying something expensive, we never pay any attention to advertisements;  what we do pay attention to is independent reviews, and we draw up our shortlist based on those.  Since Martin didn't see fit to discourage buyers of new cars from using his form, I shall just wait until September to see what happens.

There is no issue with them getting commission and no issue with them not telling you that they get commission (though it would be very odd for you not to think that they do). 

The only issue is if they offered you a higher interest rate than the lender was prepared to lend at in exchange for a higher commission. 

Don't need to withdraw your email, just don't complain when we all see the consequences of all this extra work thats been created, just manage your expectations and don't start planning on how you will be spending the compo

Critch2112

Hi) 

I had a Finance agreement with FCA (Fiat and Chrysler) which merged with Stellantis.

I submitted my complaint to Stellantis with regards to the commission payment and they have replied to say they can't find any agreement with the details I have provided, so they have closed my compliant. 

I still have the original documentation and agreement number, Car registration etc.

Please can someone advise what I should do next?

Kind Regards 

Nasqueron

Did they actually merge or did the company get bought out etc? When was the merge completed and when was your finance over - if for example you paid off in 2017 and the merge was 2020 they may not have imported the records or deleted them per GDPR

Have you spoken to Fiat? 

Nearlyold

Fiat Chrysler previously used Credit Agricole as their main finance provider who still have a UK presence.  https://www.ca-autofinance.co.uk/

Stellantis was only formed in 2021, they have their own finance arm - which has no connection with Credit Agricole.

Critch2112

Hi

My finance agreement was with FCA.. There is a post on google that says FCA merged with another company to create Stellantis. 

The official merged was 2021. 

My finance was 2015-2018.

Just not sure what to do next. I still have my original agreement 

Nearlyold

Have you tried contacting Credit Agricole?

Stellantis was a merger of Fiat Chrysler/Peugeot/Citroen PSA Group/ Vauxhall/Opel/. 

Critch2112

Can I ask Why Credit Agricole? When all my paperwork was with FCA. 

Nearlyold

Because as I mentioned in an earlier post in this thread (which I guess you missed) prior to the Stellantis merger Fiat Chrysler partnered with Credit Agricole as their motor vehicle finance provider. https://www.ca-autofinance.co.uk/. Might be worth a try.

lynn.grant1

Critch2112 said:

Hi) 

I had a Finance agreement with FCA (Fiat and Chrysler) which merged with Stellantis.

I submitted my complaint to Stellantis with regards to the commission payment and they have replied to say they can't find any agreement with the details I have provided, so they have closed my compliant. 

I still have the original documentation and agreement number, Car registration etc.

Please can someone advise what I should do next?

Kind Regards 

Same thing happened to me. My agree.ent was with FCA Automotive in June 2017. The template used Stellantis and that is where the email went. I have the pre credit agreement, the invoice, and I still have the car! Plus my address and phone number are the same...I got the same reply. They closed me down, and any further attempt to email them was blocked. However I went again to the template and THIS time the email address was for CA Auto Finance. So I've sent another one there with same info a d uploaded copies of docs I still have (the loan was paid off early in 2019 I think, but I've asked for bank statements to clarify that). I don't know whether the template was incorrect and has been amended...its just a bit confusing to me.