NatWest Premier Account

SamDude

WillPS said:

SamDude said:

Futuristic said:

SamDude said:

I requested to upgrade my Reward acc to a Premier Reward and it was rejected after a few days (via email).
I salary sacrifice heavily so knew it could be the reason and it was confirmed when I called to query it.
They didn't care that my gross salary was eligible, only that the net salary that lands in the account made it look like I earn much less.

So did they still not upgrade you even after you called to explain that? 

Nope. The person I spoke to understood what salary sacrifice was and accepted that I met the salary eligibility. He said that I shouldn't give it up to show my true income for the sake of getting a Premier account(!)

(not that I was ever going to...)

Complain. This isn't the qualifying criteria.

Thanks @WillPS
Complained, and complaint upheld.
Account is now a Premier account (+£100 compensation for the complaint)

WillPS

SamDude said:

WillPS said:

SamDude said:

Futuristic said:

SamDude said:

I requested to upgrade my Reward acc to a Premier Reward and it was rejected after a few days (via email).
I salary sacrifice heavily so knew it could be the reason and it was confirmed when I called to query it.
They didn't care that my gross salary was eligible, only that the net salary that lands in the account made it look like I earn much less.

So did they still not upgrade you even after you called to explain that? 

Nope. The person I spoke to understood what salary sacrifice was and accepted that I met the salary eligibility. He said that I shouldn't give it up to show my true income for the sake of getting a Premier account(!)

(not that I was ever going to...)

Complain. This isn't the qualifying criteria.

Thanks @WillPS
Complained, and complaint upheld.
Account is now a Premier account (+£100 compensation for the complaint)

Glad you got the right result.

artyboy

I hope it's a Premier Reward account - worth £8/month in cashback net of fees...

SamDude

artyboy said:

I hope it's a Premier Reward account - worth £8/month in cashback net of fees...

Yes it is (moved from regular Reward to Premier Reward).

Apart from the different app icon, I can't see any other differences - should the account name be Reward (as it is) or change to Premier Reward?

PloughmansLunch

SamDude said:

artyboy said:

I hope it's a Premier Reward account - worth £8/month in cashback net of fees...

Yes it is (moved from regular Reward to Premier Reward).

Apart from the different app icon, I can't see any other differences - should the account name be Reward (as it is) or change to Premier Reward?

App icon is the very first thing to change, then the account name updates - did you use the online request form to change your account type?

abz88

I have the RBS version. I don't meet the salary criteria but I have that much money moving in and out of my RBS account (my oldest and main feeder account) that it must have looked like I do! I submitted the online request to update and it was approved without any evidence needed.

With the increased rewards value, it's worth trying your luck with it even if you don't think you will meet the criteria.

ForumUser7

abz88 said:

I have the RBS version. I don't meet the salary criteria but I have that much money moving in and out of my RBS account (my oldest and main feeder account) that it must have looked like I do! I submitted the online request to update and it was approved without any evidence needed.

With the increased rewards value, it's worth trying your luck with it even if you don't think you will meet the criteria.

I considered doing this as I cycle money through to meet the reward account criteria and could just do more cycles. However I wouldn't want them to be annoyed I'd upgraded to premium inappropriately and then close all my accounts with the group so didn't bother. Probably I'm overthinking it, but idk

SamDude

PloughmansLunch said:

SamDude said:

artyboy said:

I hope it's a Premier Reward account - worth £8/month in cashback net of fees...

Yes it is (moved from regular Reward to Premier Reward).

Apart from the different app icon, I can't see any other differences - should the account name be Reward (as it is) or change to Premier Reward?

App icon is the very first thing to change, then the account name updates - did you use the online request form to change your account type?

My online request was rejected but I complained so it was updated manually during a welcome phone call with the Premier team rep yesterday morning.
The app icon changed during the call, but the account name still states "Reward" (where your screenshot shows "Premier Reward").

I'll chase it with them, thanks for confirming.

SamDude

SamDude said:

I'll chase it with them, thanks for confirming.

Chased them and I had to request the upgrade (again), this time they've approved it and the account name has been updated now.