Delivery to postcide not street address

ajc269

I have had a problem with deliveries going missing due to a strange corruption to our postcode on Paypal which has dropped one digit from it. As a result, several packages have been delivered to an address miles away which is nothing like our street address.. Is it the case that delivery companies are only required to deliver to a postcode and building number and can ignore all other fields in the address?

eskbanker

Are you saying that they're delivering to the right postcode but a distant part of it (presumably on a different street if literally miles away), or to the wrong postcode altogether?

user1977

I very much doubt you'll find any legal presumption one way or another. If the address seems ambiguous or just plain wrong, I'd hope they'd query it rather than dump at the wrong address.

TELLIT01

Surely the obvious answer is to get Paypal to correct the postcode.  There's no way a delivery company can know that the postcode is wrong.

eskbanker

TELLIT01 said:

Surely the obvious answer is to get Paypal to correct the postcode.  There's no way a delivery company can know that the postcode is wrong.

But if the street address and postcode are incompatible (i.e. one of them must be wrong) then that could/should flag an issue to the delivery company....

sheramber

IIs that street name the same as yours ?

e.g Hight Street  uptown and High street Downtown.

A post code covers several houses but a delivery driver should be delivering to Reid Street if it says High Street.

I have certainly had post delivered to me according to my postcode but with a totally different town on it. 

Is there not an option to enter your address manually/

HillStreetBlues

eskbanker said:

TELLIT01 said:

Surely the obvious answer is to get Paypal to correct the postcode.  There's no way a delivery company can know that the postcode is wrong.

But if the street address and postcode are incompatible (i.e. one of them must be wrong) then that could/should flag an issue to the delivery company....

If you think of how many things are delivered (not Royal Mail)
Driver puts postcode and number in sat nav. Sat nav leads driver to address. Driver delivers package to the number
Driver might not even know what place or street they are in, as solely relies on sat nav.

eskbanker

HillStreetBlues said:

eskbanker said:

TELLIT01 said:

Surely the obvious answer is to get Paypal to correct the postcode.  There's no way a delivery company can know that the postcode is wrong.

But if the street address and postcode are incompatible (i.e. one of them must be wrong) then that could/should flag an issue to the delivery company....

If you think of how many things are delivered (not Royal Mail)
Driver puts postcode and number in sat nav. Sat nav leads driver to address. Driver delivers package to the number
Driver might not even know what place or street they are in, as solely relies on sat nav.

Of course, but the point was about checking the validity of the destination address, that could or should be done by the delivery company on accepting the consignment, not specifically how the driver chooses to get directions to it.

easy

Can't you login to your Paypal account and correct your address/postcode on there?

ajc269

The postcode  should be xx18 9xx but has been printed on the label as xx8 9xx. The street address and town are quite different. I can only assume that has been delivered according to the same building number and the incorrrect postcode, ignoring the rest of the address. DPD are saying that is all that they are required to do and that the postcode is paramount and the rest of the address can be ignored. Is this really the case?

I had originally put the address in manually but paying by Paypal, it was overriden by Paypal data which somehow had a different billing address and dellivery address. How this has happened I don't know because I've never had the problem in the past using Paypal.

eskbanker

Are you able to see and correct the wrong postcode within PayPal, or does it look right in the customer portal and is overridden later on in the process?  What have PayPal said about it?