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Vanguard not collecting fees
whitesam81
Posts: 7 Forumite
Has anyone faced issues with Vanguard not collecting account fees via direct debit? I noticed a few months ago that I had a fair few fees stuck on pending within the account that were meant to be collected via direct debit, but they hadn't been. The bank account is in good standing, I haven't cancelled the direct debit and there's cash available in the account.
I messaged their support team, and ~3 months down the line, I'm no further to getting this resolved it seems.
I was wondering if I could top up cash into the account and pay the fees from there, but it doesn't seem to be letting me deposit cash...
I messaged their support team, and ~3 months down the line, I'm no further to getting this resolved it seems.
I was wondering if I could top up cash into the account and pay the fees from there, but it doesn't seem to be letting me deposit cash...
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Comments
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I had this Direct Debit issue for many quarters, and eventually gave up on the vague responses from customer service and moved to iWeb.
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All views are my own and not the official line of MoneySavingExpert.0 -
I've never bothered setting up a direct debit. I just leave a bit of cash in my GIA and the fees always come out of that over my ISA or SIPP0
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Did you ever get a final response, or were there any issues withdrawing cash etc with outstanding fees?sausage_time said:I had this Direct Debit issue for many quarters, and eventually gave up on the vague responses from customer service and moved to iWeb.0 -
Yes, it was finally resolved (after over a year!) and one Direct Debit was eventually correctly notified and taken. They did acknowledge the issue - I was given a token sum as compensation for the trouble. In the end it was just too much hassle.I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.1 -
I see, thanks. It's nice to hear that I'm not the only one facing this issue. Just trying to get it resolved so my account is in good standing!sausage_time said:Yes, it was finally resolved (after over a year!) and one Direct Debit was eventually correctly notified and taken. They did acknowledge the issue - I was given a token sum as compensation for the trouble. In the end it was just too much hassle.0 -
I set it up and it worked no problem from the off0
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