Help - Hanley Economic BS

nightowl888

Hi, I opened up a regular saver account with Hanley last Friday as a new customer & have been waiting for some paperwork to be received by post. I did get an email earlier from Hanley to activate my online account because I had a secure message from them - so I went ahead & clicked & my online account was apparently confirmed to my email - it then wanted me to reset my password ?? Which I did'nt do as the sign in page said it was Hanley but the web address was something else. I rang Hanley & told them I was confused about this process & about the email I received & I  was advised to wait until my paperwork arrived. Now my concern is when I click the link from that email it does not seem to take me to what is Hanley's site for logging in & it shows my email account as sign in. I'm very concerned as to what is going on - anyone else have this happen - is this normal? Should I be worried ?

happybagger

The online part of HEBS will be mybanking.thehanley.co.uk so this is what should show in the address bar

Malchester

I opened the same account. I received an email with a temporary which the email said I should use when I get my user ID by post to log on and create my online account.  I opened my account last Friday but haven't yet received the letter. I would wait to receive the letter then log on.

nightowl888

The site that this email takes me to (which shows Hanley's Logo) is encrypt-eu.mailanyone.net

nightowl888

& asks my to sign in to see the secure message

nightowl888

Once I activated my account I got another email which said - thank you for signing up to secure portal

nightowl888

But the address it was from was not Hanley's & was the encrypt

AmityNeon

Hanley send User IDs for online banking in the post to your registered address. You cannot do anything related to online banking until this is received.

nightowl888 said:

I did get an email earlier from Hanley to activate my online account because I had a secure message from them

From what email address did you receive this email purportedly from Hanley Economic BS?

nightowl888

The first email was from

[Removed by Forum Team]

After activating the account the 2nd email was from 

[Removed by Forum Team]

Are they using a 3rd party for a secure portal?

soulsaver

If you phone and pass security, they'll email you user id while you're on the phone. 

RosieRooBear

Thank you @soulsaver, I’ll ring them on Monday as would like to get it set up and funded this month, can’t rely on snail mail 🐌