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Ipserv / BW claim
I received a claim from BW Legal in relation to two PCNs that happened in 2022 for parking without payment in Duke Street, Ipswich. The PPC in question is Ipserv, and the issue date is 04/12/23.
The circumstances behind both of these is that I parked with a University of Suffolk student permit in Duke Street, which is a public car park near the university (and also appears to be managed by Ipserv on behalf of them). Ipserv claim that university permits are not accepted in this particular car park, and I feel like this was not made clear at all on the signage and terms.
At the time, the University allowed free parking in various Ipserv car parks near the university as this was outside of term, so I did not enter my VRM on their system as this would require payment, and I genuinely believed that this was a car park where ANPR would detect my car as having a permit.
I appealed the PCNs through POPLA but both were rejected. Ipserv even claimed in their POPLA responses that they offered a discount for parking to university permit holders (after parking several times with payment in this same car park after receiving these PCNs I was never given this!)
I then had letters from Trace and BW Legal, all of which were ignored in line with the Newbies thread. They even got my email (assuming from the original appeal) and also tried calling me!
I've already done some digging on here into what I'll need to include in my defence, and I will file the AOS shortly.
Thanks in advance
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