orange billing

OVERTHEODDS

I am sure that I read somewhere on this forum that orange is now charging you if you do not pay by direct debit, but I can't find it. Can someone explain what that is all about?

I called orange cs today to switch off my voicemail and at the end of the call the rep asked me if I knew that I am now liable to pay an admin fee for not paying my bill by DD. I was so shocked to hear that.

What is that all about?

Anyone else had this experience?

andy88_2

Mine's been on a credit card continuous authority mandate all the time. There have been a couple of hiccups when they wanted me to switch to DD and kept sending forms to old address, but someone in the Exec Office sorted it out. I won't be surprised if it happens again by the sound of it

OVERTHEODDS

I have since read my contract over and over and can't find anywhere that says that I have to pay a fee for not paying by DD.

grumbler

OVERTHEODDS wrote:

I am sure that I read somewhere on this forum that orange is now charging you if you do not pay by direct debit, but I can't find it.

Orange charges to pay your monthly bill

scheming_gypsy

£2.25, always appears on mine cos billing date is half way through the month and i wait till the end of the month to pay

amancalledchip

Whats the problem with paying DD ?

other than the obvious , like you dont have , or cant get a bank account.

Orange send you a bill weeks before they take the money

OVERTHEODDS

amancalledchip wrote:

Whats the problem with paying DD ?

other than the obvious , like you dont have , or cant get a bank account.

Orange send you a bill weeks before they take the money

I have no problem paying by DD, but nine out of ten times orange sends an incorrect bill and I spend ages on the phone trying to sort it out and usually I have to pay it all and then get a refund. I think my money works better for me (interest wise) in my account than volleying back and fort between orange's and mine.

andy88_2

actually they take the money the same day as the statement

amancalledchip

they dont with me.

bill dated 8th june, telling me they will take the money on or around the 28th june

been with them 15months, only 1 bill to querie as they gave me picture messaging for a month free, but left it on there.
Ring them free of charge, problem resolved

Woby_Tide

same here, statement dates around 15th of month, money goes on or around 5th of next month

scheming_gypsy

amancalledchip wrote:

Whats the problem with paying DD ?

other than the obvious , like you dont have , or cant get a bank account.

Orange send you a bill weeks before they take the money

If you go to Kavos and run up a £372 phone bill and really don't want to pay it all in one go you don't want to have a DD setup