Orange charges to pay your monthly bill

dwsurrey · 10 June 2005 at 9:32AM

Hi folks,

Just got my latest Orange bill through (monthly contract) and found a note stating that as from next month they will be charging an administration charge of £3 per phone per month if I don't switch to direct debits. Terms and conditions state that I am responsible for extraordinary costs incurred in administering my Account, but I don't see how this can be classed in this category.

Having been stung several times by direct debits going wrong, I am loathed to set another one up.

Can they do this? Any advice would be appreciated.

lofty_2 · 10 June 2005 at 9:47AM

As far as i know every phone operator does this, Its because credit/debit cards have processing fee's where as dd doesnt afaik, Correct me if im wrong.

Hope This Helps

pin · 10 June 2005 at 10:19AM

I think, but don't quote me on this, you can go into an Orange shop and pay your monthly bill by other means and they will refund you the £3 admin fee. However you should double check that with an Orange shop.

BTW many places now do this (i.e. charge if you don't pay by DD). Also if you do pay by DD you are covered by the Direct Debit guarantee, which you are not if you pay be debit card, cash, cheque, bank transfer, etc.

narol · 10 June 2005 at 10:45AM

pay my vodafone by cheque

steveh2001 · 10 June 2005 at 11:46AM

dwsurrey wrote:

Hi folks,

Just got my latest Orange bill through (monthly contract) and found a note stating that as from next month they will be charging an administration charge of £3 per phone per month if I don't switch to direct debits. Terms and conditions state that I am responsible for extraordinary costs incurred in administering my Account, but I don't see how this can be classed in this category.

Having been stung several times by direct debits going wrong, I am loathed to set another one up.

Can they do this? Any advice would be appreciated.

I got my bill in a few days ago and didnt get this :S That is bad news to be honest as i liked reviewing my bill and paying via credit card over their website!

They better not charge me for next month!

amancalledchip · 10 June 2005 at 11:54AM

cant see what the problem is

I pay by DD.
They send me a bill, then about 2 weeks later take the money out.
I get plenty of time to review it first

matrix999 · 10 June 2005 at 5:49PM

Got my bill for today and no mention of this charge???

Orange charges to pay your monthly bill

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