EDF readings through the roof e7 this mornings after update

EssexHebridean

pseudodox said:

I see an IHD on prominent display at a friend I visit.  Makes me want to throw something at it! When my SM arrives the IHD will go straight in the bin!

My go to monitor will always be my own eyes checking the meter (at least weekly, often daily) - whilst happy to make savings I am not going to be looking at every kWh I am using & measuring historical data against current.  I use what I need, whenever, whatever - my year on year consumption rarely varies & there is no use crying over past cheap energy that we all took for granted.  Once my variable monthly bill is paid, the slate is clean & I move on.  Yes my past usage is archived on a spreadsheet but there are far more interesting things in my life to look back on!

There can be a place for the IHD. Ours is out, and I check it first thing most days just to check that the electric use overnight looks in alignment with what I expect - it not being would tip me off to there being a problem with something - fridge door left slightly open perhaps - before it caused any significant issues. It only ever shows use rather than spend though, and I completely ignore whatever it says about budgets etc as that's not relevant to me. It's just far easier using the IHD for a quick eyes-over check than it is using the app. 

The electric meter gets read weekly, and a physical read, not through the IHD. The gas meter gets read monthly -with a physical read at least every couple of months. That enables me to check that the smart readings Octopus are using for billing are correct. 

Swipe

My IHD has saved me a few times when I've accidentally left the induction hob on the lowest setting. I don't use the hob that often and it could have been on for a week or so otherwise. Got nothing bad to say about mine I'm afraid.

dunstonh

MultiFuelBurner said:

dunstonh said:

MultiFuelBurner said:

pseudodox said:

ProDave said:

And they still expect us to accept smart meters while they pedal our this short of unreliable untrustworthy bug ridden garbage?  No thank you I will be hanging on to my dumb meter until the law says otherwise.

Whilst I am looking forward to having a SM sometime soon and making some savings I am apprehensive when I read tales of woe like the OP.  People who participate in these forums are a very small proportion of energy consumers in the market.  Most people who are happily satisfied with whatever type of meter/supply they have will not be here.  Most people who are having problems like the OP and others we read about also will not be posting here.  Out of the people who do post about problems it strikes me that there are more having issues with their SMs than with the old mechanical meters, so the quote from @ProDave does not surprise me.  Nor does the reply from @MultiFuelBurner who is a great advocate for the advantages & benefits of a properly working SM system.  And other numerous forum members who have no problems put forward a very positive stance & continually (& patiently) reassure people that the IHD is NOT their SM, their FDD is NOT their bill. 

I think many of us who don't (yet) have SMs, are not frightened of them or mistrustful that they are "spies" but are reading both sides of the story presented here and perhaps hesitating on the "it ain't broke don't fix it" tightrope.  There are a few who will never accept the merits of SMs - but of course they probably did not intially want anything to do with the internet "spy" in their homes, the smartphone revolution but now are quite at home with these forms of technology.  When domestic electric lighting was first introduced some people were terrified of it!  Times change.  We advance.  We move on.

That was balanced nicely put...yeah I cannot hide my enthusiasm and more importantly I just want people to save money. This is MSE after all

We do generally get just the problems here needing advice with the very odd thread that says "wow" it's working and I'm off to the canary islands with my savings for Christmas (now there's a thought)

IHD's even from my enthusiastic position are binable for me. I will use third party apps like Hugo/Loop and bright to show me my 30 minute usage and now my Octopus mini which makes things even easier. 

Sadly I cannot defend the relentless simplifying of the IHD with the idiotic Einstein adverts (they wind me up as much as the next person) 

I was very disappointed with the supplier IHD.   It is so dumbed down and wastes so much space for over sized graphics that I didnt bother with it.   I bought the glowmarkt IHD though which does provide useful data all on one screen (current draw, today so far, week so far, month so far, and a bars showing 30 minute use over the last 24 hours)     

However, we use around 60kWh a day and having info on hand to ensure the E7 time hasnt slipped or the PHEV is charging early because its lost its internet connection can make a lot of monetary difference and buying a decent third party IHD is viable for us.    However, for a more typical low use household, it wouldn't be.  

Nice, yeah the key is working out what works for you. You prefere the Glowmkt, others prefer phone apps. As long as the smart meter is there for the 30 min reads we all go and do our thing with that data to get the cheapest day we can from the energy suppliers.

I would have been happy with the Bright app but it cannot handle TOU tariffs.  Its a known bug that causes it to use the phone/device timezone rather than GMT.    So, it misreports E7 during the summer months.

QrizB

EssexHebridean said:

pseudodox said:

I see an IHD on prominent display at a friend I visit.  Makes me want to throw something at it! When my SM arrives the IHD will go straight in the bin!

My go to monitor will always be my own eyes checking the meter (at least weekly, often daily) - whilst happy to make savings I am not going to be looking at every kWh I am using & measuring historical data against current.  I use what I need, whenever, whatever - my year on year consumption rarely varies & there is no use crying over past cheap energy that we all took for granted.  Once my variable monthly bill is paid, the slate is clean & I move on.  Yes my past usage is archived on a spreadsheet but there are far more interesting things in my life to look back on!

There can be a place for the IHD. Ours is out, and I check it first thing most days just to check that the electric use overnight looks in alignment with what I expect - it not being would tip me off to their being a problem with something - fridge door left slightly open perhaps - before it caused any significant issues.

I do the same. My IHD is where I can see it on my way from my bedroom to the kitchen for breakfast

Cazella

Rang edf at half 8 this morning.advised unplugging and switching ihd for 15 mins and that should work but it didnt and he said to ring back if it didn’t solve.rang back this afternoon different person who said there had been a forced update last night that was causing problems.said take reading before I go bed on ihd as. Cant access the meter and leave it off all night and switch it back on in the morning and hopefully it will reset.on the hub still missing 4 days reading but now showing yesterdays so obviously things are going in the right direction plus it showed a meter reading was taken on the 6 th.i hardly ever use the hub but if I switch off ihd does anyone know if it will show me the half hour readings on the hub without the ihd being on.if it wasn’t on I wouldn’t have realised there seemed to be a problem.like another person said it can alert me if my toddler grandson has switched something on he shouldn’t 😁

dealyboy

QrizB said:

EssexHebridean said:

pseudodox said:

I see an IHD on prominent display at a friend I visit.  Makes me want to throw something at it! When my SM arrives the IHD will go straight in the bin!

My go to monitor will always be my own eyes checking the meter (at least weekly, often daily) - whilst happy to make savings I am not going to be looking at every kWh I am using & measuring historical data against current.  I use what I need, whenever, whatever - my year on year consumption rarely varies & there is no use crying over past cheap energy that we all took for granted.  Once my variable monthly bill is paid, the slate is clean & I move on.  Yes my past usage is archived on a spreadsheet but there are far more interesting things in my life to look back on!

There can be a place for the IHD. Ours is out, and I check it first thing most days just to check that the electric use overnight looks in alignment with what I expect - it not being would tip me off to their being a problem with something - fridge door left slightly open perhaps - before it caused any significant issues.

I do the same. My IHD is where I can see it on my way from my bedroom to the kitchen for breakfast

My IHD is in the corner of the kitchen plugged in above the cooker.

It shows me the power being used and by inference what is 'on' e.g. radiators, hob ring, kettle, dehumidifier etc etc ... or perhaps bathroom lights ... oops!

Ayr_Rage

I am in the "saved by the IHD club" too, left a gas burner on the minimum setting after boiling some peas and only noticed because the IHD was recording unexpected use in June.

I have also found it useful in determining standby power usage for several devices.

However, it has had its moments too, once recording £2300 use of electricity between 0001 and 0800 and then unable to multiple kWh by the electricity unit rate for several months.

EDF is my supplier.

Phones4Chris

dunstonh said:

MultiFuelBurner said:

dunstonh said:

MultiFuelBurner said:

pseudodox said:

ProDave said:

And they still expect us to accept smart meters while they pedal our this short of unreliable untrustworthy bug ridden garbage?  No thank you I will be hanging on to my dumb meter until the law says otherwise.

Whilst I am looking forward to having a SM sometime soon and making some savings I am apprehensive when I read tales of woe like the OP.  People who participate in these forums are a very small proportion of energy consumers in the market.  Most people who are happily satisfied with whatever type of meter/supply they have will not be here.  Most people who are having problems like the OP and others we read about also will not be posting here.  Out of the people who do post about problems it strikes me that there are more having issues with their SMs than with the old mechanical meters, so the quote from @ProDave does not surprise me.  Nor does the reply from @MultiFuelBurner who is a great advocate for the advantages & benefits of a properly working SM system.  And other numerous forum members who have no problems put forward a very positive stance & continually (& patiently) reassure people that the IHD is NOT their SM, their FDD is NOT their bill. 

I think many of us who don't (yet) have SMs, are not frightened of them or mistrustful that they are "spies" but are reading both sides of the story presented here and perhaps hesitating on the "it ain't broke don't fix it" tightrope.  There are a few who will never accept the merits of SMs - but of course they probably did not intially want anything to do with the internet "spy" in their homes, the smartphone revolution but now are quite at home with these forms of technology.  When domestic electric lighting was first introduced some people were terrified of it!  Times change.  We advance.  We move on.

That was balanced nicely put...yeah I cannot hide my enthusiasm and more importantly I just want people to save money. This is MSE after all

We do generally get just the problems here needing advice with the very odd thread that says "wow" it's working and I'm off to the canary islands with my savings for Christmas (now there's a thought)

IHD's even from my enthusiastic position are binable for me. I will use third party apps like Hugo/Loop and bright to show me my 30 minute usage and now my Octopus mini which makes things even easier. 

Sadly I cannot defend the relentless simplifying of the IHD with the idiotic Einstein adverts (they wind me up as much as the next person) 

I was very disappointed with the supplier IHD.   It is so dumbed down and wastes so much space for over sized graphics that I didnt bother with it.   I bought the glowmarkt IHD though which does provide useful data all on one screen (current draw, today so far, week so far, month so far, and a bars showing 30 minute use over the last 24 hours)     

However, we use around 60kWh a day and having info on hand to ensure the E7 time hasnt slipped or the PHEV is charging early because its lost its internet connection can make a lot of monetary difference and buying a decent third party IHD is viable for us.    However, for a more typical low use household, it wouldn't be.  

Nice, yeah the key is working out what works for you. You prefere the Glowmkt, others prefer phone apps. As long as the smart meter is there for the 30 min reads we all go and do our thing with that data to get the cheapest day we can from the energy suppliers.

I would have been happy with the Bright app but it cannot handle TOU tariffs.  Its a known bug that causes it to use the phone/device timezone rather than GMT.    So, it misreports E7 during the summer months.

Where did you get that information from? In what way does it misreport exactly?

Phones4Chris

Cazella said:

Rang edf at half 8 this morning.advised unplugging and switching ihd for 15 mins and that should work but it didnt and he said to ring back if it didn’t solve.rang back this afternoon different person who said there had been a forced update last night that was causing problems.said take reading before I go bed on ihd as. Cant access the meter and leave it off all night and switch it back on in the morning and hopefully it will reset.on the hub still missing 4 days reading but now showing yesterdays so obviously things are going in the right direction plus it showed a meter reading was taken on the 6 th.i hardly ever use the hub but if I switch off ihd does anyone know if it will show me the half hour readings on the hub without the ihd being on.if it wasn’t on I wouldn’t have realised there seemed to be a problem.like another person said it can alert me if my toddler grandson has switched something on he shouldn’t 😁

AFAIK the IHD being on or off has nothing to do with what EDF's hub is showing.
Missing readings on the hub could be for any number of possible reasons. There could have been problems getting the data from the meter at the time, which comes via the DCC, so there's 3 possible sources there - your meter comms, the DCC, or EDF's systems.
It does occur to me that EDF are in the process of moving customers from their old billing system to the new Kraken system and that's causing issues with data - gaps occurring until everything catches up. Does your account number begin "67" - that's the old system.

dunstonh

Phones4Chris said:

dunstonh said:

MultiFuelBurner said:

dunstonh said:

MultiFuelBurner said:

pseudodox said:

ProDave said:

And they still expect us to accept smart meters while they pedal our this short of unreliable untrustworthy bug ridden garbage?  No thank you I will be hanging on to my dumb meter until the law says otherwise.

Whilst I am looking forward to having a SM sometime soon and making some savings I am apprehensive when I read tales of woe like the OP.  People who participate in these forums are a very small proportion of energy consumers in the market.  Most people who are happily satisfied with whatever type of meter/supply they have will not be here.  Most people who are having problems like the OP and others we read about also will not be posting here.  Out of the people who do post about problems it strikes me that there are more having issues with their SMs than with the old mechanical meters, so the quote from @ProDave does not surprise me.  Nor does the reply from @MultiFuelBurner who is a great advocate for the advantages & benefits of a properly working SM system.  And other numerous forum members who have no problems put forward a very positive stance & continually (& patiently) reassure people that the IHD is NOT their SM, their FDD is NOT their bill. 

I think many of us who don't (yet) have SMs, are not frightened of them or mistrustful that they are "spies" but are reading both sides of the story presented here and perhaps hesitating on the "it ain't broke don't fix it" tightrope.  There are a few who will never accept the merits of SMs - but of course they probably did not intially want anything to do with the internet "spy" in their homes, the smartphone revolution but now are quite at home with these forms of technology.  When domestic electric lighting was first introduced some people were terrified of it!  Times change.  We advance.  We move on.

That was balanced nicely put...yeah I cannot hide my enthusiasm and more importantly I just want people to save money. This is MSE after all

We do generally get just the problems here needing advice with the very odd thread that says "wow" it's working and I'm off to the canary islands with my savings for Christmas (now there's a thought)

IHD's even from my enthusiastic position are binable for me. I will use third party apps like Hugo/Loop and bright to show me my 30 minute usage and now my Octopus mini which makes things even easier. 

Sadly I cannot defend the relentless simplifying of the IHD with the idiotic Einstein adverts (they wind me up as much as the next person) 

I was very disappointed with the supplier IHD.   It is so dumbed down and wastes so much space for over sized graphics that I didnt bother with it.   I bought the glowmarkt IHD though which does provide useful data all on one screen (current draw, today so far, week so far, month so far, and a bars showing 30 minute use over the last 24 hours)     

However, we use around 60kWh a day and having info on hand to ensure the E7 time hasnt slipped or the PHEV is charging early because its lost its internet connection can make a lot of monetary difference and buying a decent third party IHD is viable for us.    However, for a more typical low use household, it wouldn't be.  

Nice, yeah the key is working out what works for you. You prefere the Glowmkt, others prefer phone apps. As long as the smart meter is there for the 30 min reads we all go and do our thing with that data to get the cheapest day we can from the energy suppliers.

I would have been happy with the Bright app but it cannot handle TOU tariffs.  Its a known bug that causes it to use the phone/device timezone rather than GMT.    So, it misreports E7 during the summer months.

Where did you get that information from? In what way does it misreport exactly?

I noticed it misreporting on my device during BST but ok when on GMT.     I also noticed that the settings allow you to put an offset to correct it but the setting doesn't stick.   So, I did an internet search and found it mentioned a couple of times on the Glowmarkt forums.

Basically, whatever timezone your device is set to, Bright will use that.   So, when we go to GMT+1, it results in TOU tariffs showing the incorrect monetary amount      i.e. 12.30am GMT would equate to 1.30am BST.   However, Bright switches over at 12.30 BST.