Poundland Robbery! Spent £6.00. Charged £7.50 by my bank!

dealyboy

@Rosa_Damascena said:

YoungBlueEyes said:

I was in £land this morning, and when I asked the woman on the till she said that the ‘suggested donation’ that comes up before you enter your pin is £1.50. 

Donation towards which cause exactly? I think this is a sneaky tactic by retailers that should be outlawed. When you complete a transaction you want to pay and get the hell out, so this kind of opportunistic request is likely to get a push on the green button before it is read properly.

... tend to agree ... and not all charities are the same ... I also dislike chuggers inside the exit door at my local Lidl.

Regarding the green button ... if it's similar to other retailers you have to touch either the green or red button to continue ... a perfect opportunity for a mistake.

HillStreetBlues

Rosa_Damascena said:

YoungBlueEyes said:

I was in £land this morning, and when I asked the woman on the till she said that the ‘suggested donation’ that comes up before you enter your pin is £1.50. 

Donation towards which cause exactly? I think this is a sneaky tactic by retailers that should be outlawed. When you complete a transaction you want to pay and get the hell out, so this kind of opportunistic request is likely to get a push on the green button before it is read properly.

Totally agree.
"suggested donation"  they haven't a clue about what I can or can't afford. I would have a suggestion on what they do with their machine.

JosephK

Rosa_Damascena said:

Donation towards which cause exactly? I think this is a sneaky tactic by retailers that should be outlawed. When you complete a transaction you want to pay and get the hell out, so this kind of opportunistic request is likely to get a push on the green button before it is read properly.

Agree. I'll choose my charities, not have them pushed on to me.

Mnoee

I can sort of see the logic in it - I worked front of house in hospitality (pubs and coffee shops) for the first half of my 20's, back then people mostly paid in cash and the charity boxes were always pretty full. As we move to using less cash, the charities themselves are probably pushing for this sort of thing. I'm sure the shops don't mind the tax breaks or whatever for 'their' donations - and like most here I do pick and choose my charity donations instead of random shop ones. I just wouldn't assume it's all poundland (and others!) being evil, and not the charities missing all the spare change. 

Money_Grabber13579

Mnoee said:

I can sort of see the logic in it - I worked front of house in hospitality (pubs and coffee shops) for the first half of my 20's, back then people mostly paid in cash and the charity boxes were always pretty full. As we move to using less cash, the charities themselves are probably pushing for this sort of thing. I'm sure the shops don't mind the tax breaks or whatever for 'their' donations - and like most here I do pick and choose my charity donations instead of random shop ones. I just wouldn't assume it's all poundland (and others!) being evil, and not the charities missing all the spare change. 

For a number of weeks, M&S had started doing the same but the last time I was in, it didn’t ask me so perhaps the feedback was pretty negative.

PLRFD

The charity thing happens at petrol stations too.

YoungBlueEyes

It's pretty widespread now I think. Mnoee's point is good - that charities are missing out on the bits of change people would pop into the chuggers, but I don't like this new set-up. I have a couple of charities that I donate to, but I don't click the 'continue with suggested donation' button when I'm tapping my card.

What I do not like is the reaction you occasionally get - whaddya mean no?! Everyone donates! - type thing. Or when you're stood there with your tenner clearly in view and they say 'card machine's ready for you', and then huff and puff and sigh like pressing a couple of buttons to undo it is killing them. Cynical me wonders if they're on kickbacks  

Anyway. OP are you any further forward with your discrepancy...? 

dealyboy

@YoungBlueEyes said:

It's pretty widespread now I think. Mnoee's point is good - that charities are missing out on the bits of change people would pop into the chuggers, but I don't like this new set-up. I have a couple of charities that I donate to, but I don't click the 'continue with suggested donation' button when I'm tapping my card.

What I do not like is the reaction you occasionally get - whaddya mean no?! Everyone donates! - type thing. Or when you're stood there with your tenner clearly in view and they say 'card machine's ready for you', and then huff and puff and sigh like pressing a couple of buttons to undo it is killing them. Cynical me wonders if they're on kickbacks  

Anyway. OP are you any further forward with your discrepancy...? 

Having worked on shop floors, there are many metrics placed on colleagues, but the only incentives are really top colleague this or that certificates for the shop/region/UK, perhaps once a month and then a ceremony once a year with low value prizes.

YoungBlueEyes

Sorry my post wasn't all that clear now I read it again.  I meant the shop/chain gets a kickback rather than the till person. So they get a few pence in the pound of every donation that goes through. Maybe.

dealyboy

@YoungBlueEyes said:

Sorry my post wasn't all that clear now I read it again.  I meant the shop/chain gets a kickback rather than the till person. So they get a few pence in the pound of every donation that goes through. Maybe.

... Thanks YBE I don't think your wrong ... however I think till colleagues would be 'rated' on performance via targets set by store management in their start of shift "huddles", which are very important.

If you haven't been in retail you would be amazed at the tactics and pressure to achieve results. It is generally only the managers and above who receive financial incentives, but there are many freebies and discounts around for selling orientated retailers.