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Poundland Robbery! Spent £6.00. Charged £7.50 by my bank!
deke7777
Posts: 2 Newbie
What do I do with this? 
0
Comments
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Question this with your bank. Tell them you have the receipt showing £6 and need them to immediately credit your account with the £1.50 they took extra. Tell them you have been "financially disadvantaged" by their error not just to the tune of £1.50 but for the fact that you have had to use phone credit and valuable time to rectify something that should not have happened. With luck you'll get enough on a bung to pay for that shopping.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
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"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅2 -
Or, just go back into the shop and rectify it?1
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Clearly trying to discourage you from eating chocolate and crisps 😏2
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If I was Poundland (& I'm not) I would tell the OP it's not my problem and they need to talk to the bank. The OP has nothing from Poundland saying that £7.50 should be paid so what is there for Poundland to rectify?la531983 said:Or, just go back into the shop and rectify it?I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅2 -
He has a receipt timed 10.41 for £6 and a Chase transaction timed 10.42 for £7.50, quite clearly its the same transaction and they have cocked up at the till. Not quite sure how given the tills and payment systems are linked in there, its not like in smaller shops where the operator has to key in the amount to come off the card on a separate machine.Brie said:
If I was Poundland (& I'm not) I would tell the OP it's not my problem and they need to talk to the bank. The OP has nothing from Poundland saying that £7.50 should be paid so what is there for Poundland to rectify?la531983 said:Or, just go back into the shop and rectify it?0 -
An excellent deterrent!baser999 said:Clearly trying to discourage you from eating chocolate and crisps 😏
OP, you have a clear audit trail so I am confident it will be resolved fast. I really don't think there's any malicious intent here, its an innocent mistake.No man is worth crawling on this earth.
So much to read, so little time.0 -
Very curious ... I've not come across something like this before and I have worked both on tills in retail and development of EPOS computer systems. The Chase system would only receive the total payment.
Should we all be checking our Poundland / Chase receipts now?0 -
... but I don't see how a paid transaction could be altered and how it could be a one-off 'mistake'. How did you find out about the discrepancy OP? ... it was a couple of weeks ago.@Rosa_Damascena said:
An excellent deterrent!baser999 said:Clearly trying to discourage you from eating chocolate and crisps 😏
OP, you have a clear audit trail so I am confident it will be resolved fast. I really don't think there's any malicious intent here, its an innocent mistake.1 -
Either there's a gremlin in the system, or there is a programme glitch, or possibly both. Either way, it will take hom sap to investigate and troubleshoot.dealyboy said:
... but I don't see how a paid transaction could be altered and how it could be a one-off 'mistake'. How did you find out about the discrepancy OP? ... it was a couple of weeks ago.@Rosa_Damascena said:
An excellent deterrent!baser999 said:Clearly trying to discourage you from eating chocolate and crisps 😏
OP, you have a clear audit trail so I am confident it will be resolved fast. I really don't think there's any malicious intent here, its an innocent mistake.No man is worth crawling on this earth.
So much to read, so little time.0 -
Is this how an opt-in charity donation would appear?2
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