HSBC down

ranciduk

if you are using the App on IOS , Try putting your device into airplane mode

then open the App up , it will say network error etc

Then turn on WiFi/data again , it should then give you the option to login using your usual pin

Lions_89

It’s back up now for me. 

KxMx

Nasqueron said:

KxMx said:

I did question their wisdom a few years ago when HSBC basically forced a digital secure key onto all app users. Previously with a physical secure key you could still use online banking when the app was down. Now it's app/digital or online/physical. 

All their systems were down in the backend, you wouldn't have been able to get online or use the app regardless of method of authentication 

This time yes, previous outages have been app only. 

Lions_89

Got an apology email 

EnPointe

Doshwaster said:

A useful reminder that it's always wise to have a backup bank account with money in it in case your man account is unavailable.

even while the app was down   physical and  on -device  ( e.g. Samsung pay) card transactions  were working 

EnPointe

Lions_89 said:

The system has never been the same since they split and made HSBC UK. The app
changed and the new one had less features. I was overseas recently and attempted to use an HSBC branch, it was no use other than withdrawing like a generic atm.

 the  HSBC UK app  has increased functionality IMO  compared to the old HSBC app 

Lions_89

EnPointe said:

Lions_89 said:

The system has never been the same since they split and made HSBC UK. The app
changed and the new one had less features. I was overseas recently and attempted to use an HSBC branch, it was no use other than withdrawing like a generic atm.

 the  HSBC UK app  has increased functionality IMO  compared to the old HSBC app 

What does IMO mean?

I don’t know about now, it was many years ago, but it certainly didn’t when it was first released.

cricidmuslibale

Lions_89 said:

EnPointe said:

Lions_89 said:

The system has never been the same since they split and made HSBC UK. The app
changed and the new one had less features. I was overseas recently and attempted to use an HSBC branch, it was no use other than withdrawing like a generic atm.

 the  HSBC UK app  has increased functionality IMO  compared to the old HSBC app 

What does IMO mean?

IMO means ‘in my opinion’.
Also, these days you will often see IMHO which means ‘in my humble opinion’.

EnPointe

Lions_89 said:

EnPointe said:

Lions_89 said:

The system has never been the same since they split and made HSBC UK. The app
changed and the new one had less features. I was overseas recently and attempted to use an HSBC branch, it was no use other than withdrawing like a generic atm.

 the  HSBC UK app  has increased functionality IMO  compared to the old HSBC app 

What does IMO mean?

I don’t know about now, it was many years ago, but it certainly didn’t when it was first released.

the Original HSBC  apps were quite poor,  didn;t have cheque  paying  in by image facility, still doesn;t have 'code for  cash from an atm without a card' but can do a lot of  things via the app or from webpages launched by the app.

Lions_89

EnPointe said:

Lions_89 said:

EnPointe said:

Lions_89 said:

The system has never been the same since they split and made HSBC UK. The app
changed and the new one had less features. I was overseas recently and attempted to use an HSBC branch, it was no use other than withdrawing like a generic atm.

 the  HSBC UK app  has increased functionality IMO  compared to the old HSBC app 

What does IMO mean?

I don’t know about now, it was many years ago, but it certainly didn’t when it was first released.

the Original HSBC  apps were quite poor,  didn;t have cheque  paying  in by image facility, still doesn;t have 'code for  cash from an atm without a card' but can do a lot of  things via the app or from webpages launched by the app.

I think for the 2015 or 2016 era they were sufficient. Compared to today’s apps it was poor but so were other apps at the time.