HSBC down

Lions_89

Tried to log into the app to send money to someone, app says  the system is upgraded. I went on the news and its down. The below is on their site so its big.

Mobile and online banking

We’re really sorry if you’re impacted by the disruption to online and mobile banking right now, we're working hard to fix it. If you’re not able to authorise an online card purchase via the app, you can opt for a one time passcode via SMS.

https://www.bbc.co.uk/news/technology-67514068

HSBC has apologised as thousands of UK customers have reported they are unable to access mobile and online banking.

Downdetector, which tracks websites, showed more than 4,100 people reported they could not access HSBC services.

The problem comes on Black Friday, a day when many will make purchases due to the discounts offered by retailers.

The bank said it was "really sorry for the inconvenience", and told the BBC the disruption was due to "an internal system issue".

Lions_89

I switched to backup accounts at Lloyds.

Doshwaster

A useful reminder that it's always wise to have a backup bank account with money in it in case your man account is unavailable.

KxMx

I did question their wisdom a few years ago when HSBC basically forced a digital secure key onto all app users. Previously with a physical secure key you could still use online banking when the app was down. Now it's app/digital or online/physical. 

boingy

Perfectly timed for Black Friday!

Nasqueron

KxMx said:

I did question their wisdom a few years ago when HSBC basically forced a digital secure key onto all app users. Previously with a physical secure key you could still use online banking when the app was down. Now it's app/digital or online/physical. 

All their systems were down in the backend, you wouldn't have been able to get online or use the app regardless of method of authentication 

Lions_89

It’s still not working for me. So from 9am
there are issues. Not good. I had a few shops with issues over the last month as well but this was Barclays payments machine. The gov really needs to require minimum service for physical visits and payments until the technology is more reliable. 

wmb194

Lions_89 said:

It’s still not working for me. So from 9am
there are issues. Not good. I had a few shops with issues over the last month as well but this was Barclays payments machine. The gov really needs to require minimum service for physical visits and payments until the technology is more reliable. 

I've been able to a couple of times today. Login is slow but once in it zips along quite nicely. Probably the luck of which server(s) you're assigned to.

adamp87

Still can’t get in myself. Been since 9 am this morning for me. Ridiculous it hasn’t been fixed yet I feel, but then I’m aware there’s probably a large issue that can’t suddenly be solved. 

boingy

It's taking them a while to train up the replacement hamster:

Lions_89

The system has never been the same since they split and made HSBC UK. The app
changed and the new one had less features. I was overseas recently and attempted to use an HSBC branch, it was no use other than withdrawing like a generic atm.