Is this a legit request from o2 for money?

textbook

sdduk said:

textbook said:

simax said:

textbook said:

PHK said:

Why didn’t you just get a PAC or STAC from the automated service? No need to phone. 

STAC, what's that?   I know PAC is when you transfer your number

https://smarty.co.uk/blog/pac-code-or-stac-code/

You’re welcome ☺️ 

Thxs.  went on link

It says sorry you're thinking of leaving and my STAC-  421412TEL  and ends on 23rd Dec.   Do I have to do something e.g. text it somewhere  or has it finally cancelled?  Is there more to do?  Confused.

If I dont pay that money- £11,will I get fined?

If you don't want to keep your number then Stac to a different provider and when the Stac goes over your O2 contract will end and the your number will be gone....they will give you a new number.

if you want to keep your number you will have to Pac it over to a different provider then you keep your number and the contract from O2 will be finished

As for the money you could just wait for a final bill or go online and pay it......If you leave it O2 will give you a bad mark on your credit file history. (for none payment.) 

I've ca ncelled the SIM totally, got sick of them.  think last payment day was yesterday but as I cancelled yesterday they'll send me an email to pay online due to cancellation but will that take care of avoiding bad credit history?  Will that include my non payment £11 on first bill and final bill?