Advice on non-retail carpark please?

dellaclearing

Hmmm...

https://portal.parkingeye.co.uk/

You are out of time to appeal the Parking Charge and will be unable to access our appeals process. If there are exceptional circumstances that can be evidenced, you may be eligible to submit a late appeal. Please click here for more information

... I've "clicked here" and it gives me a drop-down box to choose the reason I still wish to appeal (I haven't been living at my usual residence, this was a rental so took longer to receive details, I've been in hospital or Other... I chose Other.). I've filled in all the details, naming myself as the registered keeper and pasted the above complaint letter in and attached my photos of the car park and signs, but then reading further down the page it looks like this is only so I can actually access the appeals section of their website, not to actually submit the appeal details...

Please provide evidence to support the reason you are submitting a request to access the appeals process. You will receive a response within 7 working days confirming our decision. If the evidence is deemed sufficient, you will be permitted access to use the online appeals process.

If the evidence is not accepted, please note that you will be unable to appeal the charge. Any decision made is final and further submissions made using this form will not be considered.

Please do not submit your appeal or supply any evidence relating to an appeal as this will not be considered.

Please note, we will not be able to accept a late appeal outside of the reasons listed, unless there are exceptional circumstances that can be evidenced.

How would anyone advise to proceed please? Submit this "as is" or change it?

Not_A_Hope

I thought you were emailing ParkingEye with your complaint not appealing through their portal

Coupon-mad

Complaint is not Appeal.  Completely different!

dellaclearing

Sorry, I thought I still had to use the details on the back of the PCN in order to contact them.

I've now sent the complaint email to:
info@parkingeye.co.uk
&
enforcement@parkingeye.co.uk

I found these 2 email addresses on this forum as there wasn't anythig on the "contact" page of the ParkingEye website.

Thanks to everyone who helped me so far, I'll keep this thread updated if/when there's any response.
Fingers crossed! Hoping for some Christmas magic!

Umkomaas

dellaclearing said:

Sorry, I thought I still had to use the details on the back of the PCN in order to contact them.

I've now sent the complaint email to:
info@parkingeye.co.uk
&
enforcement@parkingeye.co.uk

I found these 2 email addresses on this forum as there wasn't anythig on the "contact" page of the ParkingEye website.

Thanks to everyone who helped me so far, I'll keep this thread updated if/when there's any response.
Fingers crossed! Hoping for some Christmas magic!

Not sure if you've seen the PE complaints portal?  Linked via the BPA AOS operator list. 

https://www.parkingeye.co.uk/motorist/complaints/

dellaclearing

Umkomaas said:

dellaclearing said:

Sorry, I thought I still had to use the details on the back of the PCN in order to contact them.

I've now sent the complaint email to:
info@parkingeye.co.uk
&
enforcement@parkingeye.co.uk

I found these 2 email addresses on this forum as there wasn't anythig on the "contact" page of the ParkingEye website.

Thanks to everyone who helped me so far, I'll keep this thread updated if/when there's any response.
Fingers crossed! Hoping for some Christmas magic!

Not sure if you've seen the PE complaints portal?  Linked via the BPA AOS operator list. 

https://www.parkingeye.co.uk/motorist/complaints/

Thank you @Umkomaas I should've checked my email last night, I received an auto reply saying nothing appeal related would be dealt with via those email addresses anyway so thanks for the link to their complaints page.

I've now submitted my complaint, but even this says:
Please note that appeals will not be dealt with via this process. All appeals should be submitted via https://portal.parkingeye.co.uk/.

Lets see what they reply with from this one...

dellaclearing

Acknowledgement received, but nothing of note yet...

Thank you for your email.

ParkingEye can confirm that we have received your response to our Letter Before County Court Claim and that we will aim to respond within 30 days of receipt.

Please note your Parking Charge has been placed on hold.

Sincerely,

PE Enforcement Team

dellaclearing

Good afternoon everyone, it's my turn to celebrate now...

Dear Mr. Blah blah blah,

We are writing in relation to your below enquiry regarding Parking Charge reference XXXXXX.

Following a review of your case, we would like to confirm that the Parking Charge has been cancelled and there is no outstanding payment due.

The case has been closed and you will receive no further correspondence in relation to this charge.

Parkingeye have now closed this enquiry.

 

Kind regards,

Parkingeye Complaints Team

An enormous thank you goes out to @Coupon-mad @Not_A_Hope @UncleThomasCobley @Plymouth_help @GrumpyDil @Fruitcake @fisherjim @Le_Kirk and @Umkomaas for all your help and advice along the way!

This is a huge stress off of my shoulders so thank you, thank you, thank you for the time and knowlege you give to these forums to help out the little people like me!
I know I'll take greater care to read the signs and be more mindful of where I park in the future because of this incident.

Thanks again everyone!

Not_A_Hope

Well done @dellaclearing. I see @plymouth_help got a PE cancellation at this same car park as well

Coupon-mad

Nicely done.  Team effort!