Cynergy Bank - bad login procedures

124

Comments

  • HHarry
    HHarry Posts: 973 Forumite
    Part of the Furniture 500 Posts Name Dropper
    sham63 said:
    Just opened an ISA with them - pulling my hair out trying to login for the first time on my PC using their “Authenticator” on my iPad. Multiple fails. Laughed out loud when I returned to their homepage to see “BANKING NEEDN’T BE COMPLICATED”…..
    Life’s too short for this - I’m going elsewhere. 
     I haven’t been able to log in for, literally, years.  At one point the Authenticator worked like a charm, then it didn’t and hasn’t ever again.

    I’m fairly sure I only have a £1, but I feel for anyone with a larger balance they want to access.
  • phonek
    phonek Posts: 52 Forumite
    10 Posts First Anniversary
    Make sure if on a mobile that you're using mobile mode view, not desktop mode, in your browser (at least on iOS). Then the colour JAB Code works. But I use the newer notification system now anyway, which works most of the time. 

    Once you're logged in, everything inside the website works okay to transfer funds; it's just the login that's a pain in the backside. 
  • suegrim
    suegrim Posts: 2 Newbie
    Seventh Anniversary Combo Breaker First Post PPI Party Pooper
    Still a nightmare to set and log on... opened an account this morning, then spent an hour and a half attempting to activate the online banking, before having to give up for now. They may be in best rate tables, but who wants to transfer money into an account that is so difficult to access. Crazy.
  • Johnny-Cage
    Johnny-Cage Posts: 259 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I gave up the other when I opened a account and just let it auto close
    Even spent 30 mins on phone and still couldn’t access the account online 
  • Beddie
    Beddie Posts: 992 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    It sounds awful. Surely some people must be able to log in easily - any success stories?
  • Bridlington1
    Bridlington1 Posts: 3,557 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 2 May 2024 at 4:48PM
    Beddie said:
    It sounds awful. Surely some people must be able to log in easily - any success stories?
    I can't recall ever having any issues logging into Cynergy before. Their log in procedure did feel odd at first admittedly but I found I got used to it pretty quickly.
  • duncan5555
    duncan5555 Posts: 7 Forumite
    Sixth Anniversary First Post Combo Breaker
    Both my wife and I have been logging on to Cynergy without any problems for the last 18 months. We log in via a pc and authenticate via smartphones. Yes it is very clunky - but have never ever had a problem
  • slea11
    slea11 Posts: 5 Forumite
    First Anniversary First Post
    Beddie said:
    It sounds awful. Surely some people must be able to log in easily - any success stories?

    I've never had a problem with the colour QR codes, or JAB codes which someone mentioned.  I can't understand how people have struggled with it to be honest.

    The new method with the push notifications is childs play.  Receive a notification on your phone, click accept, and enter your PIN. Your brower then automatically logs you in.
  • Andy7856
    Andy7856 Posts: 260 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I log in via desktop and that authenticator device.  Never had a problem in about 18 months. Monies usually moved within hours.   Website is a bit basic and does not flow, but end of the day I log in, move money, log out - hardly spend more than 5 mins in there. 
  • mebu60
    mebu60 Posts: 1,504 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Andy7856 said:
    I log in via desktop and that authenticator device.  Never had a problem in about 18 months. Monies usually moved within hours.   Website is a bit basic and does not flow, but end of the day I log in, move money, log out - hardly spend more than 5 mins in there. 
    As above but for several years. Also happy with the compounded interest on new issues (back in the good 'old' days of increasing rates!!). 
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