Cynergy Bank - bad login procedures

HHarry

sham63 said:

Just opened an ISA with them - pulling my hair out trying to login for the first time on my PC using their “Authenticator” on my iPad. Multiple fails. Laughed out loud when I returned to their homepage to see “BANKING NEEDN’T BE COMPLICATED”…..
Life’s too short for this - I’m going elsewhere. 

 I haven’t been able to log in for, literally, years.  At one point the Authenticator worked like a charm, then it didn’t and hasn’t ever again.

I’m fairly sure I only have a £1, but I feel for anyone with a larger balance they want to access.

phonek

Make sure if on a mobile that you're using mobile mode view, not desktop mode, in your browser (at least on iOS). Then the colour JAB Code works. But I use the newer notification system now anyway, which works most of the time. 

Once you're logged in, everything inside the website works okay to transfer funds; it's just the login that's a pain in the backside. 

suegrim

Still a nightmare to set and log on... opened an account this morning, then spent an hour and a half attempting to activate the online banking, before having to give up for now. They may be in best rate tables, but who wants to transfer money into an account that is so difficult to access. Crazy.

Johnny-Cage

I gave up the other when I opened a account and just let it auto close
Even spent 30 mins on phone and still couldn’t access the account online 

Beddie

It sounds awful. Surely some people must be able to log in easily - any success stories?

Bridlington1

Beddie said:

It sounds awful. Surely some people must be able to log in easily - any success stories?

I can't recall ever having any issues logging into Cynergy before. Their log in procedure did feel odd at first admittedly but I found I got used to it pretty quickly.

duncan5555

Both my wife and I have been logging on to Cynergy without any problems for the last 18 months. We log in via a pc and authenticate via smartphones. Yes it is very clunky - but have never ever had a problem

slea11

Beddie said:

It sounds awful. Surely some people must be able to log in easily - any success stories?

I've never had a problem with the colour QR codes, or JAB codes which someone mentioned.  I can't understand how people have struggled with it to be honest.

The new method with the push notifications is childs play.  Receive a notification on your phone, click accept, and enter your PIN. Your brower then automatically logs you in.

Andy7856

I log in via desktop and that authenticator device.  Never had a problem in about 18 months. Monies usually moved within hours.   Website is a bit basic and does not flow, but end of the day I log in, move money, log out - hardly spend more than 5 mins in there. 

mebu60

Andy7856 said:

I log in via desktop and that authenticator device.  Never had a problem in about 18 months. Monies usually moved within hours.   Website is a bit basic and does not flow, but end of the day I log in, move money, log out - hardly spend more than 5 mins in there. 

As above but for several years. Also happy with the compounded interest on new issues (back in the good 'old' days of increasing rates!!).