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Amazon want me to contact the police instead of refunding me

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  • Email reply from Amazon - finally stating they are processing the refund in full.

    This was received just as the police called requesting me to send them all evidence and communication with Amazon on this.

    Glad it is all sorted now. Although can´t believe they were trying to get me to lie on the police report. 
  • ArbitraryRandom
    ArbitraryRandom Posts: 2,718 Forumite
    Sixth Anniversary 1,000 Posts Homepage Hero Name Dropper
    edited 20 November 2023 at 5:24PM
    I'm glad you have a result, but I'm not sure I agree it's lying to want the report to say 'according to the tracking the items were delivered to [x] address'... 
    I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.
  • I'm glad you have a result, but I'm not sure I agree it's lying to want the report to say 'according to the tracking the items were delivered to [x] address'... 

    It´s amazon who saying that the tracking shows the item was delivered - It´s not up to me to report that, although i could have worded it as ´Amazon have stated that according to the tracking, the item was delivered......´

    I gave the full explanation to the police on the phone anyway - they were nice on the phone, and explained they are getting an influx of people reporting the same i.e Amazon have asked them to file a report. 
    I would imagine if this has been noticed, then an investigation in to amazon may take place, as per the Guardian article it should be Amazon investigating internally rather than telling the customers to go to the police. 
  • What a shame Amazon don't fund the police through taxes in the same way that most of us do.
    Signature on holiday for two weeks
  • born_again
    born_again Posts: 20,327 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Apologies for jumping in here, but i have just received the same email.

    Yesterday i had a delivery of various parcels, one should have been for a high value item, to which i gave the driver a 6 digit code as requested. 
    However only when the driver left did i notice the high value parcel was missing, and only this parcel. 

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after. 

    However even with this evidence and photos of the parcels delivered, Amazons initial response was it has been delivered as the driver scanned it and i gave the code. 

    Pushing it more, i get the OP´s response that it must have been stolen by a 3rd party and i need to report it to the police and give them the crime reference number (i´ve processed an online form with my local police to obtain this - thinking by 3rd party they mean the driver could have been an agency driver if there is such a thing)

    Thinking this could be the resolution - police give me the crime reference, i give this to amazon, they refund. I now read this article and fearing this could be a long drawn out process. 

    https://www.theguardian.com/money/2023/nov/14/amazon-shows-contempt-for-uk-law-over-parcel-thefts

    Anyone else been in this situation and actually had a resolution?

    Thanks

    I sent Amazon a copy of the police report this morning detailing the date, time, crime reference number, investigating officer name, badge number, and contact details. 

    Almost immediately i get this response from the Amazon exec team - 

    This is Jessica with Amazon’s Executive Relations team.

    We can inform, thank you for sending the requested police report.

    However, we see the below 2 points are missing from the report.

    - The delivery address regarding this incident.

    - The items were delivered according to the carrier tracking.

    Kindly re-send the Police Report with all the requested information.

    We will help you in resolving your concerns.

    Thank you for your patience and co-operation.

    I shall not lie to the police and say the item was delivered as per tracking as it was not.... the item was never handed to me. 
    I said this in my reply and verified again, although tracking shows the delivery driver scanned the item at my address, he did so in the van, and the parcel never left the van - video footage proving this has been presented more than once.

    I'm getting fed up now - can anyone verify how long i have to wait to make a section 75 claim, is it 14 days? 

    Thank you
    You have made no mention of item price. So S75 may not be a option.

    If you are meaning a non receipt chargeback. 15 days Visa, 30 days master card from date of debit on statement.

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after.

    So expect Amazon to reject chargeback, on the grounds they have proof of delivery. Which is all they need. You film is not part of the process.

    Life in the slow lane
  • Apologies for jumping in here, but i have just received the same email.

    Yesterday i had a delivery of various parcels, one should have been for a high value item, to which i gave the driver a 6 digit code as requested. 
    However only when the driver left did i notice the high value parcel was missing, and only this parcel. 

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after. 

    However even with this evidence and photos of the parcels delivered, Amazons initial response was it has been delivered as the driver scanned it and i gave the code. 

    Pushing it more, i get the OP´s response that it must have been stolen by a 3rd party and i need to report it to the police and give them the crime reference number (i´ve processed an online form with my local police to obtain this - thinking by 3rd party they mean the driver could have been an agency driver if there is such a thing)

    Thinking this could be the resolution - police give me the crime reference, i give this to amazon, they refund. I now read this article and fearing this could be a long drawn out process. 

    https://www.theguardian.com/money/2023/nov/14/amazon-shows-contempt-for-uk-law-over-parcel-thefts

    Anyone else been in this situation and actually had a resolution?

    Thanks

    I sent Amazon a copy of the police report this morning detailing the date, time, crime reference number, investigating officer name, badge number, and contact details. 

    Almost immediately i get this response from the Amazon exec team - 

    This is Jessica with Amazon’s Executive Relations team.

    We can inform, thank you for sending the requested police report.

    However, we see the below 2 points are missing from the report.

    - The delivery address regarding this incident.

    - The items were delivered according to the carrier tracking.

    Kindly re-send the Police Report with all the requested information.

    We will help you in resolving your concerns.

    Thank you for your patience and co-operation.

    I shall not lie to the police and say the item was delivered as per tracking as it was not.... the item was never handed to me. 
    I said this in my reply and verified again, although tracking shows the delivery driver scanned the item at my address, he did so in the van, and the parcel never left the van - video footage proving this has been presented more than once.

    I'm getting fed up now - can anyone verify how long i have to wait to make a section 75 claim, is it 14 days? 

    Thank you
    You have made no mention of item price. So S75 may not be a option.

    If you are meaning a non receipt chargeback. 15 days Visa, 30 days master card from date of debit on statement.

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after.

    So expect Amazon to reject chargeback, on the grounds they have proof of delivery. Which is all they need. You film is not part of the process.
    Saint updated yesterday Amazon are processing the refund. 
    I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.
  • Apologies for jumping in here, but i have just received the same email.

    Yesterday i had a delivery of various parcels, one should have been for a high value item, to which i gave the driver a 6 digit code as requested. 
    However only when the driver left did i notice the high value parcel was missing, and only this parcel. 

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after. 

    However even with this evidence and photos of the parcels delivered, Amazons initial response was it has been delivered as the driver scanned it and i gave the code. 

    Pushing it more, i get the OP´s response that it must have been stolen by a 3rd party and i need to report it to the police and give them the crime reference number (i´ve processed an online form with my local police to obtain this - thinking by 3rd party they mean the driver could have been an agency driver if there is such a thing)

    Thinking this could be the resolution - police give me the crime reference, i give this to amazon, they refund. I now read this article and fearing this could be a long drawn out process. 

    https://www.theguardian.com/money/2023/nov/14/amazon-shows-contempt-for-uk-law-over-parcel-thefts

    Anyone else been in this situation and actually had a resolution?

    Thanks

    I sent Amazon a copy of the police report this morning detailing the date, time, crime reference number, investigating officer name, badge number, and contact details. 

    Almost immediately i get this response from the Amazon exec team - 

    This is Jessica with Amazon’s Executive Relations team.

    We can inform, thank you for sending the requested police report.

    However, we see the below 2 points are missing from the report.

    - The delivery address regarding this incident.

    - The items were delivered according to the carrier tracking.

    Kindly re-send the Police Report with all the requested information.

    We will help you in resolving your concerns.

    Thank you for your patience and co-operation.

    I shall not lie to the police and say the item was delivered as per tracking as it was not.... the item was never handed to me. 
    I said this in my reply and verified again, although tracking shows the delivery driver scanned the item at my address, he did so in the van, and the parcel never left the van - video footage proving this has been presented more than once.

    I'm getting fed up now - can anyone verify how long i have to wait to make a section 75 claim, is it 14 days? 

    Thank you
    You have made no mention of item price. So S75 may not be a option.

    If you are meaning a non receipt chargeback. 15 days Visa, 30 days master card from date of debit on statement.

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after.

    So expect Amazon to reject chargeback, on the grounds they have proof of delivery. Which is all they need. You film is not part of the process.
    Saint updated yesterday Amazon are processing the refund. 
    Apologies for jumping in here, but i have just received the same email.

    Yesterday i had a delivery of various parcels, one should have been for a high value item, to which i gave the driver a 6 digit code as requested. 
    However only when the driver left did i notice the high value parcel was missing, and only this parcel. 

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after. 

    However even with this evidence and photos of the parcels delivered, Amazons initial response was it has been delivered as the driver scanned it and i gave the code. 

    Pushing it more, i get the OP´s response that it must have been stolen by a 3rd party and i need to report it to the police and give them the crime reference number (i´ve processed an online form with my local police to obtain this - thinking by 3rd party they mean the driver could have been an agency driver if there is such a thing)

    Thinking this could be the resolution - police give me the crime reference, i give this to amazon, they refund. I now read this article and fearing this could be a long drawn out process. 

    https://www.theguardian.com/money/2023/nov/14/amazon-shows-contempt-for-uk-law-over-parcel-thefts

    Anyone else been in this situation and actually had a resolution?

    Thanks

    I sent Amazon a copy of the police report this morning detailing the date, time, crime reference number, investigating officer name, badge number, and contact details. 

    Almost immediately i get this response from the Amazon exec team - 

    This is Jessica with Amazon’s Executive Relations team.

    We can inform, thank you for sending the requested police report.

    However, we see the below 2 points are missing from the report.

    - The delivery address regarding this incident.

    - The items were delivered according to the carrier tracking.

    Kindly re-send the Police Report with all the requested information.

    We will help you in resolving your concerns.

    Thank you for your patience and co-operation.

    I shall not lie to the police and say the item was delivered as per tracking as it was not.... the item was never handed to me. 
    I said this in my reply and verified again, although tracking shows the delivery driver scanned the item at my address, he did so in the van, and the parcel never left the van - video footage proving this has been presented more than once.

    I'm getting fed up now - can anyone verify how long i have to wait to make a section 75 claim, is it 14 days? 

    Thank you
    You have made no mention of item price. So S75 may not be a option.

    If you are meaning a non receipt chargeback. 15 days Visa, 30 days master card from date of debit on statement.

    Fortunately i have video doorbell footage of the driver which shows he must have scanned the items in the van, and left this parcel there, as it shows him carrying the parcels from the van, direct to my door, and then leaving immediately after.

    So expect Amazon to reject chargeback, on the grounds they have proof of delivery. Which is all they need. You film is not part of the process.
    Saint updated yesterday Amazon are processing the refund. 
    Yep, card was credited back this morning. All sorted, unless the police want further assistance. 
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