Issues with debit card payments to YBS

trickydicky14

The past two days unable to pay money into my old legacy YBS savings account using a debit card. I have attempted to use two cards, one Halifax and one TSB and both get declined yet both worked fine two days ago, any thoughts. I am aware they have stopped customers setting up new direct debits now. 

flaneurs_lobster

Worked for me yesterday 2/11, £500 to YBS Internet Saver Plus using Halifax DC.

Usually yo-yo £500 to Revolut for Halifax bribe but it's decided to go pixels-up on my phone.

Bridlington1

I've just managed to make a £1 deposit into an internet saver using my TSB debit card without any issues.

Do you have an ad blocker installed on your device at all? I've had a few banking technical issues related to ad blockers in the past. Metro bank once suddenly stopped letting me set up new payees online whilst I had privacy badger switched on and I've had issues applying for Skipton accounts online when another ad blocker was in use. Each of these resolved themselves when I've temporarily disabled the ad blocker.

trickydicky14

Bridlington1 said:

I've just managed to make a £1 deposit into an internet saver using my TSB debit card without any issues.

Do you have an ad blocker installed on your device at all? I've had a few banking technical issues related to ad blockers in the past. Metro bank once suddenly stopped letting me set up new payees online whilst I had privacy badger switched on and I've had issues applying for Skipton accounts online when another ad blocker was in use. Each of these resolved themselves when I've temporarily disabled the ad blocker.

No ad blockers at all, and both cards worked fine moving money into YBS two days ago.

trickydicky14

flaneurs_lobster said:

Worked for me yesterday 2/11, £500 to YBS Internet Saver Plus using Halifax DC.

Usually yo-yo £500 to Revolut for Halifax bribe but it's decided to go pixels-up on my phone.

As I said above, all worked ok for me two days ago and now both cards declined. 

Bridlington1

Have you tried making any deposits into other savings accounts using those debit cards since the YBS issue appeared?

You mention in your original post that you are trying to make deposits into an old legacy YBS account, how old is the account? Have you any newer YBS accounts that you could try making deposits into? I'm wondering is there may be some sort of technical issue with old YBS accounts that's suddenly appeared for whatever reason. I seem to recall when the clocks went forward this year YBS thought everyone had been last logging into their online banking in 2093 so unless the clocks going back again could've set something off again?? I've only been using YBS since 2022 so can't test if there's anything strange going on with older accounts that isn't affecting newer accounts myself though.

Have you tried using different browsers? I've had frequent issues with getting various webchats to work, with Natwest's webchat not working appearing in Chrome sometimes, but will sometimes appear then keep randomly disappearing whilst in use from time to time. It usually works in one of my other browsers but can be hit and miss, Santander and Nationwide are the same.

trickydicky14

Bridlington1 said:

Have you tried making any deposits into other savings accounts using those debit cards since the YBS issue appeared?

You mention in your original post that you are trying to make deposits into an old legacy YBS account, how old is the account? Have you any newer YBS accounts that you could try making deposits into? I'm wondering is there may be some sort of technical issue with old YBS accounts that's suddenly appeared for whatever reason. I seem to recall when the clocks went forward this year YBS thought everyone had been last logging into their online banking in 2093 so unless the clocks going back again could've set something off again?? I've only been using YBS since 2022 so can't test if there's anything strange going on with older accounts that isn't affecting newer accounts myself though.

Have you tried using different browsers? I've had frequent issues with getting various webchats to work, with Natwest's webchat not working appearing in Chrome sometimes, but will sometimes appear then keep randomly disappearing whilst in use from time to time. It usually works in one of my other browsers but can be hit and miss, Santander and Nationwide are the same.

Thanks for all your comments, yes so far I have used one of the cards to send money to Skipton BS and that worked no problem. The only other YBS account I have just now is a regular saver that is funded by SO. I do recall a similar problem about a year ago with declined payments, that after several months sorted it self out. What is strange is others don't appear to have this problem. I will try a different browser and see if that works.

trickydicky14

trickydicky14 said:

Bridlington1 said:

Have you tried making any deposits into other savings accounts using those debit cards since the YBS issue appeared?

You mention in your original post that you are trying to make deposits into an old legacy YBS account, how old is the account? Have you any newer YBS accounts that you could try making deposits into? I'm wondering is there may be some sort of technical issue with old YBS accounts that's suddenly appeared for whatever reason. I seem to recall when the clocks went forward this year YBS thought everyone had been last logging into their online banking in 2093 so unless the clocks going back again could've set something off again?? I've only been using YBS since 2022 so can't test if there's anything strange going on with older accounts that isn't affecting newer accounts myself though.

Have you tried using different browsers? I've had frequent issues with getting various webchats to work, with Natwest's webchat not working appearing in Chrome sometimes, but will sometimes appear then keep randomly disappearing whilst in use from time to time. It usually works in one of my other browsers but can be hit and miss, Santander and Nationwide are the same.

Thanks for all your comments, yes so far I have used one of the cards to send money to Skipton BS and that worked no problem. The only other YBS account I have just now is a regular saver that is funded by SO. I do recall a similar problem about a year ago with declined payments, that after several months sorted it self out. What is strange is others don't appear to have this problem. I will try a different browser and see if that works.

Just tried Firefox, that also did not work.

Bridlington1

trickydicky14 said:

trickydicky14 said:

Bridlington1 said:

Have you tried making any deposits into other savings accounts using those debit cards since the YBS issue appeared?

You mention in your original post that you are trying to make deposits into an old legacy YBS account, how old is the account? Have you any newer YBS accounts that you could try making deposits into? I'm wondering is there may be some sort of technical issue with old YBS accounts that's suddenly appeared for whatever reason. I seem to recall when the clocks went forward this year YBS thought everyone had been last logging into their online banking in 2093 so unless the clocks going back again could've set something off again?? I've only been using YBS since 2022 so can't test if there's anything strange going on with older accounts that isn't affecting newer accounts myself though.

Have you tried using different browsers? I've had frequent issues with getting various webchats to work, with Natwest's webchat not working appearing in Chrome sometimes, but will sometimes appear then keep randomly disappearing whilst in use from time to time. It usually works in one of my other browsers but can be hit and miss, Santander and Nationwide are the same.

Thanks for all your comments, yes so far I have used one of the cards to send money to Skipton BS and that worked no problem. The only other YBS account I have just now is a regular saver that is funded by SO. I do recall a similar problem about a year ago with declined payments, that after several months sorted it self out. What is strange is others don't appear to have this problem. I will try a different browser and see if that works.

Just tried Firefox, that also did not work.

Have you tried using a different device? One possible option is that we may be in the realms of my TSB technical meltdown last year. For some reason every time I tried making a payment using online banking using my wifi at home (including internal transfers) it would lock me out of online banking and the app and ask me to ring the fraud team, yet it would let me make the same faster payments if I tried logging into internet banking whilst connected to my local branch's wifi. Neither myself nor TSB have any idea what caused the issue but it suddenly started working a couple of months later after my laptop went into a bit of a meltdown and I had to reinstall windows 10.

Have you tried clearing your cookies before logging into YBS? I've found this has never resolved any of my technical issues but it seems to be a suggestion that pops up a lot from technical teams whenever I've had technical issues before.

I appreciate this may be a slightly extreme method but it could possibly be worth opening an internet saver and seeing if that'll let you make your opening deposit by debit card. If that works then it would seem there is an issue with that specific account.

If this fails then I'm beginning to run out of ideas. I'm intrigued though, what the devil is causing this issue. I just hope you haven't developed my knack for inadvertently doing strange things to technical systems, if this is the case then good luck to you.

Descrabled

I have had this problem with YBS only a few times amd more frequently a year ago.

I usually try again in a few days when it will probably be successful.

If you are using this for the Halifax reward then it is best to try early in the month so that an alternate strategy is possible.

It only seems to happen with YBS and never with Skipton or Cambridge.

soulsaver

Descrabled said:

I have had this problem with YBS only a few times amd more frequently a year ago.

I usually try again in a few days when it will probably be successful.

If you are using this for the Halifax reward then it is best to try early in the month so that an alternate strategy is possible.

It only seems to happen with YBS and never with Skipton or Cambridge.

I concur that experience - YBS block after a few DC transactions, for a few days. Different card, different amount, different device - doesn't make a difference for me.