Broadband repairs - am I being unreasonable?

iniltous

Playing devils advocate, ‘ruined the walls inside and outside’ is pretty strong stuff , it may well be true , but it’s subjective, what you call ruined could be in someone else’s opinion trivial, without any supporting evidence it’s impossible for this forum to know …TBH , a builder quoting £220 ( given that’s a builder isn’t going to be doing very much for £220 ) suggests ‘ruined’ may be a little hyperbolic .

Obviously, I cannot possibly know the true extent of any damage , if it’s the case though ( again for example) drilling out ( inside to outside ) that the ‘brick’ the drill bit ‘hits’ as it exits , is damaged ,  to expect the wall to be in part rebuilt for what is really only a minor defect ( aesthetic not structural)   is nonsensical, but that may not be what you were asking for , internally if all that is needed is a few holes made for fixings that were never used , again , normally fixable by an average DIYer , but if asking for a wall to be re-plastered or totally redecorated, that’s again possibly unrealistic.

Finally , the ombudsman decision doesn’t prevent you taking this to court .

As I said , only playing devils advocate, it may well be the level of damage is truly unacceptable , but if that’s the case your builder is obviously working at ‘mates rates’ 

littleboo

I think that small claims may be the best option if you want to pursue a claim and can demonstrate absence of reasonable skill and care. It would be worth posting on Consumer Rights, there are some knowledgeable people there who could advise.

Jmoo

We have numerous bricks broken outside, which to be honest will only be repairable in conjuction with the broadband company, as they've slapped wiring across the bricks that are broken. It still needs sorting. 

They've tried to patch it all up with brick dust in multiple places, but it makes my DIY look good!

It's the lies that have left me exasperated. Blaming furniture being in the way for not following simple instructions, and for claiming we never complained at the time. They managed to do the job after three visits without moving a single piece of furniture. Their issue was more they did not follow instructions. 

It was CEDR. I've put in a complaint anyway as if they noted Grain's response was 'null' I'm intrigued why they used their 'evidence' in their response.

CEDR said they agreed with the broadband company's comments and said dealing with the damage was out of their scope. The £40 was for the terrible customer service. 

I've told them I will pursue a small claims court, but will seek advice through my insurer. 

Neil_Jones

Jmoo said:

It was CEDR. I've put in a complaint anyway as if they noted Grain's response was 'null' I'm intrigued why they used their 'evidence' in their response.

CEDR said they agreed with the broadband company's comments and said dealing with the damage was out of their scope. The £40 was for the terrible customer service. 

I've told them I will pursue a small claims court, but will seek advice through my insurer. 

Ombudsman powerrs tend to be limited in scope  depending on how they're set up - CEDR and CISAS are Ofcom "approved", so what they can do is limited by the powers Ofcom have themselves in legislation - so if Ofcom can't consider installation damages the ombudsman they appoint can't do that either.

Plus of course just because the response was "null" doesn't mean they didn't reply at all.  Not all correspondence is intended to go to the other party in the first place.

Jmoo

Neil_Jones said:

Jmoo said:

It was CEDR. I've put in a complaint anyway as if they noted Grain's response was 'null' I'm intrigued why they used their 'evidence' in their response.

CEDR said they agreed with the broadband company's comments and said dealing with the damage was out of their scope. The £40 was for the terrible customer service. 

I've told them I will pursue a small claims court, but will seek advice through my insurer. 

Ombudsman powerrs tend to be limited in scope  depending on how they're set up - CEDR and CISAS are Ofcom "approved", so what they can do is limited by the powers Ofcom have themselves in legislation - so if Ofcom can't consider installation damages the ombudsman they appoint can't do that either.

Plus of course just because the response was "null" doesn't mean they didn't reply at all.  Not all correspondence is intended to go to the other party in the first place.

I understand that. But the company were given until end of play that day to reply and didn't. They then moved to the adjudication stage. The company responded after and said they'd been busy.