Thank you for renewing your policy with Dynamo cover.

FlaatusGoat

Boom, nearly £100 gone this morning. No prior knowledge of this breakdown cover being auto-renewed, no warning or email notification in advance. £45 to terminate. Also wrong address on the policy.

Where do I stand please. Full refund sought.

Surely I have some rights here? Bank?

400ixl

What do you mean by wrong address? Was it wrong on the documents you got when you took out the policy, or you have moved?

Or has something happened that has changed it on the suppliers side?

If you didn't spot it or have moved then you probably don't have any come back.

You are responsible for knowing when your policies will renew and there is no cooling off period on auto renewals.

FlaatusGoat

400ixl said:

What do you mean by wrong address? Was it wrong on the documents you got when you took out the policy, or you have moved?

Or has something happened that has changed it on the suppliers side?

Yes I'd moved to a new address since I took out the original policy although I have family at my old address who would have told me if any letters/renewal notifications had arrived. I'm not sure if that's of any benefit to the situation though, I've just been ripped off without any warning either way.

MorningcoffeeIV

Unlikely you've been ripped off , either by Dynamo or your family.

What does your policy say re renewal?

FlaatusGoat

MorningcoffeeIV said:

Unlikely you've been ripped off , either by Dynamo or your family.

What does your policy say re renewal?

I was never sent any policy or renewal notification. I think I have been ripped off by the fact that the renewal was 4x the price of the original policy and I had no prior warning or renewal quote. It's an absolutely awful way to do business, at least with my car insurance renewal I get a quote before it renews.

sheramber

You can hardly complain about the wring address when you did not notify them of the change.


Did you pay by direct debit?

see TERMS of  Business

Where you have opted to pay by direct debit, we will issue your annual renewal quotation in advance, however you will need to notify us if you wish to cancel as your policy will automatically renew and your direct debit payment will be taken up to 7 days after your renewal policy begins. To cancel, please refer to your policy documentation for instructions on how to do so. 

Could a notification have gone into your spam folder?

Aylesbury_Duck

FlaatusGoat said:

MorningcoffeeIV said:

Unlikely you've been ripped off , either by Dynamo or your family.

What does your policy say re renewal?

I was never sent any policy or renewal notification. I think I have been ripped off by the fact that the renewal was 4x the price of the original policy and I had no prior warning or renewal quote. It's an absolutely awful way to do business, at least with my car insurance renewal I get a quote before it renews.

Check the terms that apply to your policy (such as the DD terms provided in the previous post).  If they haven't adhered to their own terms you're on good grounds, but if they can prove that they sent a letter to your old address or to the email address you gave them, you don't have any comeback other than goodwill.

As for the price, £100 for an annual(?) breakdown policy strikes me as being pretty good.  If you got an annual policy for £25 last year it must surely have been an introductory offer, therefore priced as a loss-leader and therefore not really comparable to the new premium.

born_again

https://dynamocover.com/

Manage your policies online 👍

FlaatusGoat

Update on this. I've disputed this with the bank and now have this lovely email from them with a charming threat. Clearly they're used to these sorts of situations. I wonder why? Predatory business tactics?

Just wondering how this might play out and where I stand. Separately I've now submitted a subject access request to gather as much information as possible.

We are contacting you today because you have raised a chargeback on a recent purchase or contractual payment for policy blahlah which has been suspended with immediate effect.

Chargebacks should only be used after you have spoken with the retailer, which is us. This is because we can work with yourself directly to resolve any issue with our terms or services.

This does not appear to have occurred.

When chargebacks occur, we are required to submit contractual evidence to the card provider to confirm we have acted in occurrence with our terms and conditions and to dispute the chargeback. The funds are also deducted from us, and we are charged a fee.

When this occurs, we reserve the right to charge a £45 fee for this service as detailed in your IDD however this has not occurred yet,

What can I do?
You can either contact the card provider to cancel the dispute and contact us via complaints@dynamocover.com so we can investigate what's gone wrong and handle this free of charge.

When must I do this?
You must do this as soon as possible - We will give you 7 days.

What happens after 7 days?
If the dispute has not been cancelled after 7 days we will then enter our Dispute process.

We will submit our terms of business and agreement with yourself to confirm we have not acted in breach of these, as well as proof of insurance being provided, and that the service was delivered to yourselelf.

We will then begin formal action to recover these funds and an additional £45 for handling the dispute plus any additional collection costs we incur.

I trust that you will work quickly to resolve this matter and contact our team as soon as possible,

We understand that with a cost of living crisis that unexpected costs or price increases in services are not always welcome. We're committed to helping you resolve these situations but can only do so by you contacting us and maintain an open dialogue.

Please Note: Abusing the Chargeback service with your card provider may also impact your ability to use this service in the future for genuine instances. You should speak to your provider about this as all have different terms.

FlaatusGoat

Aylesbury_Duck said:

FlaatusGoat said:

MorningcoffeeIV said:

Unlikely you've been ripped off , either by Dynamo or your family.

What does your policy say re renewal?

I was never sent any policy or renewal notification. I think I have been ripped off by the fact that the renewal was 4x the price of the original policy and I had no prior warning or renewal quote. It's an absolutely awful way to do business, at least with my car insurance renewal I get a quote before it renews.

Check the terms that apply to your policy (such as the DD terms provided in the previous post).  If they haven't adhered to their own terms you're on good grounds, but if they can prove that they sent a letter to your old address or to the email address you gave them, you don't have any comeback other than goodwill.

As for the price, £100 for an annual(?) breakdown policy strikes me as being pretty good.  If you got an annual policy for £25 last year it must surely have been an introductory offer, therefore priced as a loss-leader and therefore not really comparable to the new premium.

Thanks, just by way of comparison I've now renewed my break down provider with a competitor for £31. Same level of cover. Besides that, is what you're trying to point out here that if it's on their T+C's they can in effect renew me at 4x the price in a year without any prior warning. I will look back at my emails and see whether I have a more recent warning or notification that this will happen but either way it's just terrible business practise and it's poor poor poor if a consumer has no leg to stand on re these limited warning auto-renews and zero cool down without hefty 'admin' fees for cancelling. I think I had 5 hours of cover by the time I'd cancelled it. I'd happily pro-rata and pay the 6p or whatever that might have come to.

born_again

FlaatusGoat said:

Update on this. I've disputed this with the bank and now have this lovely email from them with a charming threat. Clearly they're used to these sorts of situations. I wonder why? Predatory business tactics?

Just wondering how this might play out and where I stand. Separately I've now submitted a subject access request to gather as much information as possible.

We are contacting you today because you have raised a chargeback on a recent purchase or contractual payment for policy blahlah which has been suspended with immediate effect.

Chargebacks should only be used after you have spoken with the retailer, which is us. This is because we can work with yourself directly to resolve any issue with our terms or services.

This does not appear to have occurred.

When chargebacks occur, we are required to submit contractual evidence to the card provider to confirm we have acted in occurrence with our terms and conditions and to dispute the chargeback. The funds are also deducted from us, and we are charged a fee.

When this occurs, we reserve the right to charge a £45 fee for this service as detailed in your IDD however this has not occurred yet,

What can I do?
You can either contact the card provider to cancel the dispute and contact us via complaints@dynamocover.com so we can investigate what's gone wrong and handle this free of charge.

When must I do this?
You must do this as soon as possible - We will give you 7 days.

What happens after 7 days?
If the dispute has not been cancelled after 7 days we will then enter our Dispute process.

We will submit our terms of business and agreement with yourself to confirm we have not acted in breach of these, as well as proof of insurance being provided, and that the service was delivered to yourselelf.

We will then begin formal action to recover these funds and an additional £45 for handling the dispute plus any additional collection costs we incur.

I trust that you will work quickly to resolve this matter and contact our team as soon as possible,

We understand that with a cost of living crisis that unexpected costs or price increases in services are not always welcome. We're committed to helping you resolve these situations but can only do so by you contacting us and maintain an open dialogue.

Please Note: Abusing the Chargeback service with your card provider may also impact your ability to use this service in the future for genuine instances. You should speak to your provider about this as all have different terms.

Not possible....
Once it's started the only people that can stop it is the retailer by providing the evidence to reject it.

One rejected chargeback will not have any effect with your relationship at bank.

Dynamo are only a broker.

https://dynamocover.com/prices/