Luton Compensation Help (EasyJet)

MJ-98

Hello,

I was flying back the week before last when there was the fire at Luton and I'm not sure if im eligible for compensation or not, and if so from who.

We were apparently the first flight diverted when the fire started, meaning we landed about 40 mins late but at Stanstead instead. We were told there would be buses to take us back to Luton to get the car which never came and we later found out that it was taxis. 

After finally getting a taxi organised by EasyJet we went back to Luton, now around 3 hours after we should have been there only to find the Long stay car park was closed.

I then had to keep my parents and partner in a 24 hour Mcdonalds until I could walk 3 miles to get to the car park to get the car. One of my family has some medical conditions and was very low on medication by then too so this was not ideal as they are worse off in the cold and/or when very tired. We eventually got the car around 6am and drove home.

So the timeline is as follows:
21.35 - expected landing in Luton
22.05 - actual landing in Stanstead
00.45 (approx) - arrived back in Luton via taxi
06.00 - finally left after walking to get car from the long stay.

So I'm not sure what I can claim for and from who (if anything).

1. Can I claim for the delay to arriving at Luton (3+ hours after the flight should have got us there)?
- Can I claim for EasyJet dumping us back at the airport without telling us we would be stranded with all hotels full, no businesses really open, and not really anywhere to go/ shelter to keep my family member warm due to all roads blocked by police and having to drag luggage with us everywhere so couldnt walk that far? 
- If no to the above options, should anything fall to Luton? Their communication was awful. They were only releasing generic updates every few hours after the fire ended and never announced the car park had opened. I literally had to walk a mile to a roadblock to be told by the police it was open at 4am before I then had to walk the 3 miles to the car park to collect it too. I really dont think the communication was good enough from the airport especially as the immediate fire danger had long ended by that point and it was then about dealing with all the stranded people.

Any help appreciated.

Thanks

bagand96

No compensation due from easyJet for the diversion and delay because it was extraordinary circumstances outside of their control. To be honest they did well to get you back to Luton as soon as they did. 

easyJet's obligations are to get you to destination. The state of the airport facilities when you get there are not easyJet's problem and it's not their responsibility to inform you of such. 

I don't think a claim against Luton Airport would be successful, for a start I'm not sure what financial loss you'd be claiming for?

SaverRate

Can I just say, the medication is irrelevant, its down to the person to ensure they carry the medication and additional medication incase of delays/diversions etc 

The fire may have ended but they still have to ensure the car park is safe

As the person above said its extraordinary circumstances. You were lucky to get a taxi from easyjet so quickly. 

Possibly the only avenue may be your insurance company depending on the level of cover. 

Westin

As above.

No Compo.  Who do you feel should pay you money? Was it the fault of Easyjet that a car caught alight in the car park and spread to other vehicles and the car park structure?

Write to Easyjet thank and congratulate them for getting you a taxi so quickly from Stansted.