What can I do here

Greg89

oldernonethewiser said:

Greg89 said:

I'm not self employed 

However they said before if I don't pay by mid November

However the question remains what happens to the £30 per month I've been paying 

They will get a debt collector 

Does this mean I'll get a default on my credit file? I can pay £150 in one day, so that means the default is paid off 

I will phone them 

That is the sensible thing to do and once you have got everything clarified with them, make sure you get all the information in written form eg an email.

I would imagine the £30 per month is for a broadband service, so that would be paying for the service you use?  What sort of contract have you signed up to with Sky? 

In what way have "they" restricted it?

How have they been communicating with you regards the, alleged, outstanding amount?

I signed up for a 18 month contract broadband service

I will communicate with them 

It's still harsh to say that I owe them money, surely something has to be mitigated 

If they do go to a debt collection agency, if I can pay the outstanding balance quickly, will the default be lessened? They may default but I paid it off 

Devongardener

The provider must have sent you something detailing how any debt is calculated.
Can  you post a redacted copy of this and a copy of a statement of the account you think is right?
Without actual details it’s difficult to offer constructive help.

Greg89

Thanks I will, just busy 

If they do go to a debt collection agency, if I can pay the outstanding balance quickly, will the default be lessened? They may default but I paid it off?

£150 is quick to pay off 

oldernonethewiser

Greg89 said:

oldernonethewiser said:

Greg89 said:

I'm not self employed 

However they said before if I don't pay by mid November

However the question remains what happens to the £30 per month I've been paying 

They will get a debt collector 

Does this mean I'll get a default on my credit file? I can pay £150 in one day, so that means the default is paid off 

I will phone them 

That is the sensible thing to do and once you have got everything clarified with them, make sure you get all the information in written form eg an email.

I would imagine the £30 per month is for a broadband service, so that would be paying for the service you use?  What sort of contract have you signed up to with Sky? 

In what way have "they" restricted it?

How have they been communicating with you regards the, alleged, outstanding amount?

I signed up for a 18 month contract broadband service

I will communicate with them 

It's still harsh to say that I owe them money, surely something has to be mitigated 

If they do go to a debt collection agency, if I can pay the outstanding balance quickly, will the default be lessened? They may default but I paid it off 

It may be harsh and it might not be the case, but maybe it is.

If you discuss the situation with them I am sure it will be resolved without the need for them to involve a debt collection agency.

Do please report back here.

Greg89

oldernonethewiser said:

Greg89 said:

oldernonethewiser said:

Greg89 said:

I'm not self employed 

However they said before if I don't pay by mid November

However the question remains what happens to the £30 per month I've been paying 

They will get a debt collector 

Does this mean I'll get a default on my credit file? I can pay £150 in one day, so that means the default is paid off 

I will phone them 

That is the sensible thing to do and once you have got everything clarified with them, make sure you get all the information in written form eg an email.

I would imagine the £30 per month is for a broadband service, so that would be paying for the service you use?  What sort of contract have you signed up to with Sky? 

In what way have "they" restricted it?

How have they been communicating with you regards the, alleged, outstanding amount?

I signed up for a 18 month contract broadband service

I will communicate with them 

It's still harsh to say that I owe them money, surely something has to be mitigated 

If they do go to a debt collection agency, if I can pay the outstanding balance quickly, will the default be lessened? They may default but I paid it off 

It may be harsh and it might not be the case, but maybe it is.

If you discuss the situation with them I am sure it will be resolved without the need for them to involve a debt collection agency.

Do please report back here.

I can pay off £150 today 

However if I do get a default and I pay off the default, does it lesson the effect on my credit file because I paid if off 

Or will it still affect my credit file even if the default is paid off very very quickly 

I'll phone now 

However when I phone, the only options are to pay off or phone back later and pay off

There is no option to speak to an advisor 

oldernonethewiser

You don't seem to know what the amount they allege you owe is for.  That needs to be clarified.  How have they told you you owe this amount, by email or letter?

oldernonethewiser

I have just been reading a thread elsewhere that states that Sky will not speak to anyone whose account is in arrears, only when it is brought up to date will they do so.

Seems unfortunate.

sourcrates

You can pay any amount you like from your Sky account.

You can use live chat to get in touch, you can also pick up the phone, 03337590874 or use email.

Don`t understand your problem here ???

[Deleted User]

sourcrates said:

You can pay any amount you like from your Sky account.

You can use live chat to get in touch, you can also pick up the phone, 03337590874 or use email.

Don`t understand your problem here ???

The OP said they don't have an email to contact Sky do you have one ? 

Greg89

You can get through to an advisor if you select you can pay, they'll ask you details then send you through 

However there is a 20 min wait now