SELLING MOBILE PHONE - SMARTCELLULAR.CO.UK
On Monday 25 September 2023 I completed the questions on their website to trade my IPhone 12 with Smartcellular, inserting my name address, telephone number, bank details and the IMEI number of the phone. They quoted me £330 for my phone which was guaranteed for 2 weeks.
On Monday 2 October 2023 I sent the IPhone 12 to the address they supplied to me to have the IPhone 12 assessed by their experts, it was sent Special Delivery as the item was valued at more than £100.
I had confirmation of delivery the following day.
Since then I have tried to call their Sales and Customer Service inquiriesCall: 03306781033 but just get an answer stating that the call is important to them, I am in a queue, and then 40 seconds later it states there is no-one to answer my call and hangs up. I have also sent 8 emails, again have had no reply apart from the message
"All emails will be answered within 2 working days.
Please note our customer service department opening hours are from 9 AM - 5 PM, Monday - Friday.
Your custom is very important to us and we will reply back to as soon as possible."
I have tried to get the matter sorted with "Resolve" but they are not answering them either.
They now have my Phone, I have no way of either getting the money for it or getting my Phone back.
If anyone can help me I would be eternally grateful.
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