Land Rover PCH Cancellation- please help

jvint1

Hi Everyone- completely new to this and need some advice please- ill try to keep it quick and simple

I ordered a landrover PCH through email with a dealer 2 months ago- my circumstances have now significantly changed and I just cannot afford the cost- the car has a build date for middle of Novemeber so hasnt started yet and iv asked the dealer to cancel but they are stating a 1500+vat cancelltion fee- we simply do not have the £1800 - is this valid from landrover and is there anything I can do about it- please help! many thanks

jlfrs01

I presume you've not taken out Early Termination Insurance which would cover you in the event of a change of personal circumstances?

I've downloaded JLR's Finance Guide which covers PCH agreements, page 20 tells you all you need to know though wise to look at your own contract to be sure.

https://www.jaguar.co.uk/Images/Finance_eBook_Jaguar_tcm634-699701.pdf

Given that you've exceeded the 14 day cooling off period, technically you'd be looking at 50% minimum to terminate early so in your shoes I'd bite the dealer's hand off, perhaps paying with a 0% purchase credit card so you can split the cost with no interest over an extended length of time to make the pill easier to swallow.

molerat

You need to read the actual contract you have signed, all relevant terms will be in that. 

motorguy

I think at £1500+VAT you're getting off extremely lightly.

I'd find the money and pay it.

As per jlfrs01's comment, i'd be getting a 0% credit card to spread the cost of it out if its difficult to pay in full now.

jvint1

thanks for the answers

jvint1

Sorry all - just to be clear I do not have the vehicle - it is not due to be delivered until mid december - not sure if that was understood- just the order places 2 months ago but not due to even be built for another month- does this make any difference

jvint1

motorguy said:

I think at £1500+VAT you're getting off extremely lightly.

I'd find the money and pay it.

As per jlfrs01's comment, i'd be getting a 0% credit card to spread the cost of it out if its difficult to pay in full now.

Sorry all - just to be clear I do not have the vehicle - it is not due to be delivered until mid december - not sure if that was understood- just the order places 2 months ago but not due to even be built for another month- does this make any difference

jvint1

jlfrs01 said:

I presume you've not taken out Early Termination Insurance which would cover you in the event of a change of personal circumstances?

I've downloaded JLR's Finance Guide which covers PCH agreements, page 20 tells you all you need to know though wise to look at your own contract to be sure.

https://www.jaguar.co.uk/Images/Finance_eBook_Jaguar_tcm634-699701.pdf

Given that you've exceeded the 14 day cooling off period, technically you'd be looking at 50% minimum to terminate early so in your shoes I'd bite the dealer's hand off, perhaps paying with a 0% purchase credit card so you can split the cost with no interest over an extended length of time to make the pill easier to swallow.

Sorry all - just to be clear I do not have the vehicle - it is not due to be delivered until mid december - not sure if that was understood- just the order places 2 months ago but not due to even be built for another month- does this make any difference

molerat

It may make a difference but the answer is still the same - read the contract that you have signed.

jvint1

molerat said:

It may make a difference but the answer is still the same - read the contract that you have signed.

Thank you- I have asked the dealer for a copy because it was one of the docusign things that comes through as a link and then disappears - was not sure how to save it at the time and when I go back to old link now it is no longer there 

jvint1

Hi- managed to find it and here is what it says- what do you think 

13. CUSTOMER UNAUTHORISED CANCELLATION OR BREACH

(a) Except where the Customer is given a right to cancel its order in these terms and conditions or the Customer is

entitled to do so by law, then no order which has been accepted by Sytner may be cancelled by the Customer unless

Sytner has agreed to the cancellation in writing. Where cancellation is agreed clause 13 (b) below shall apply.

(b) Where the Customer (1) cancels its order (other than where the Customer is entitled to do so by law or under clause

2(c) or clause 14, or where the manufacturer price is increased and the customer is given the opportunity to cancel) or

(2) otherwise fails to collect the Goods or (3) breaches the contract so that it is ended then Sytner shall be entitled to be

compensated and paid a sum equivalent to a reasonable administration fee and any damages, loss or expenses which

Sytner may have suffered or incurred by reason of the Customer’s cancellation or default (including as a result of selling

the Goods at a lower value) and storage costs. Such sums may be deducted from any deposit or other money paid by

the Customer and the balance (if any) shall be returned to the Customer. If the losses Sytner has suffered exceed the

deposit paid then the Customer shall be liable to Sytner for the excess amount. Sytner may, at its option elect to return

any part-exchange vehicle or to retain it (in which case the agreed part-exchange Allowance, after deduction of the sums

paid by Sytner in accordance with clause 5(a) to settle any finance or other interests affecting the part-exchange vehicle,

shall be treated as part of the sums paid by the Customer for the purpose of this clause). If the amount paid to settle any

finance or other interest exceeds the part-exchange value of the Goods the Customer shall immediately reimburse

Sytner on demand.