Lyca Mobile is a Joke!! Cruel Joke..

sujsuj
sujsuj Posts: 579
First Anniversary First Post Name Dropper
Forumite
I made unfortunate decision to Port Out from Plusnet and Port in to Lyca Mobile on 29th September. Last 1.5 weeks I am suffering, initially I was unable to even login to my office laptop. Even now I am completely affected by this as the number I am using for last 10+ years is dead for 1.5 weeks now!

Lyca Mobile CS is an absolute joke! Keep calling for 45 minutes then finally someone will pick the call, but no helpful information. Everyday they will give another day as excuse. 

What we can do with OFCOM of any regulator on this..?Lyca is not even allowing to raise complaints as they know that could cost them compensation later. This is absolutely unbearable. What is the chances me loosing my mobile number. Currently number says it is not registered to any network, but Lyca Mobile number is the new one not the ported number.
«1

Comments

  • PHK
    PHK Posts: 1,141
    First Anniversary First Post Name Dropper
    Forumite
    I had a very similar experience with Lyca customer service BEFORE they were hacked. Useless customer service and complaints that are ignored.

    I don't know why MSE still recommends them. 

    We should contact Ofcom telling them our complaints are being ignored.
  • sujsuj
    sujsuj Posts: 579
    First Anniversary First Post Name Dropper
    Forumite
    OFCOM accepts complaint 4 weeks after incident and then need to show tried resolution with Lyca Mobile. They are clever and not even provideing complaint reference number
  • sujsuj
    sujsuj Posts: 579
    First Anniversary First Post Name Dropper
    Forumite
    My original number is not working for last 10 days and number is not ported to Lyca mobile. Lyca  don't have any system to confirm when number will be ported. how can I ensure I am not loosing my number?
  • PHK
    PHK Posts: 1,141
    First Anniversary First Post Name Dropper
    Forumite
    You can still complain via Ofcom, you don't need a complaint number you just tell Ofcom that Lyca are ignoring you and that the port has taken ten days already  
  • sujsuj
    sujsuj Posts: 579
    First Anniversary First Post Name Dropper
    Forumite
    I complained to CEDR, I think they are the agency Lyca signed up to.
    https://www.cedr.com/consumer/cisas/overview/
  • sujsuj
    sujsuj Posts: 579
    First Anniversary First Post Name Dropper
    Forumite

    CISAS

    Communication & Internet Services Adjudication Scheme

  • sujsuj
    sujsuj Posts: 579
    First Anniversary First Post Name Dropper
    Forumite
    Day-12 without my mobile number..latest from Lyca is saying the porting reference number is not linked to my number! I know it is a lie to avoid any liability but still my number is not ported. Not sure what to do.. :/

    Plusnet sim dead on the day Lyca Porting planned. I have another 1 week for the PAC validity. 2 weeks my number is dead. As number is ported away from Plusnet notsure how to regain my number back..?
  • PHK
    PHK Posts: 1,141
    First Anniversary First Post Name Dropper
    Forumite
    You must complain to Lyca, and raise a monitoring case with Ofcom. If Lyca don't respond then you can complain to the ombudsman   

    Personally, I would phone Ofcom explaining you are without your number for 12 days. In an emergency situation Ofcom can take direct action  (eg Lyca are ignoring your complaint)
  • sujsuj
    sujsuj Posts: 579
    First Anniversary First Post Name Dropper
    Forumite
    Nothing Ofcom can do..Ofcom website says.."

    How do I complain?

    If your provider fails to repair a fault by the date promised, or you are unhappy with how long it is taking, follow their formal complaints procedure. This should be explained on their website or by their customer services team.

    If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme. Ask your provider for a ‘deadlock’ letter so that you can refer your dispute to the relevant ADR scheme directly before the eight-week mark.

    There are two ADR schemes: the Communications and Internet Services Adjudication Scheme (CISAS) and Communications Ombudsman. All providers must belong to one of the schemes.

    Your provider will tell you which scheme it is a member of, or you can use our ADR checker."
  • sujsuj
    sujsuj Posts: 579
    First Anniversary First Post Name Dropper
    Forumite
    I raised case with  CISAS (Communication & Internet Services Adjudication Scheme).But I got message saying they are closing the case as I need to raise case 8 weeks after complaining to Lyca!!
Meet your Ambassadors

Categories

  • All Categories
  • 341.8K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606.1K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards