attendance allowance form lost in post

bunnygo

as it says - just called in to check receipt and it never got there. They are sending another one, and apparently can backdate the claim (if successful) to the sending date of the first form.

Be warned; keep copies, or at least photograph all the pages, so you don't have to think again and can just rewrite it. And call them to check that it has arrived; apparently you should get an acknowledgement if it does, but I would treat that with a pinch of salt.

oh well.

housebuyer143

Always photocopy it, and send tracked delivery so you can ensure its there. I don't trust them to get it and then accidently throw it away

Rubyroobs

I've helped over 300 people apply over the past year and never send the forms tracked delivery as we are a charity and couldn't afford that. Never had one go missing thankfully.

Murphybear

Ive helped a few people get AA.  I take photos for them in case they aren’t received. I get a certificate of posting as it’s free and so far no lost applications.  As far as I am aware AA is the only benefit which can’t be done online so applicants don’t get a letter or email from them saying they have received it.  

The last 2 I helped recently have taken 10 weeks.  

peteuk

Not sure about attendance allowance but most people say sending PIP forms back by tracked delivery is pointless as its a mail dump address and doesnt always note they have received it. 

poppy12345

peteuk said:

Not sure about attendance allowance but most people say sending PIP forms back by tracked delivery is pointless as its a mail dump address and doesnt always not they have received it. 

The same applies to all DWP mail.

housebuyer143

peteuk said:

Not sure about attendance allowance but most people say sending PIP forms back by tracked delivery is pointless as its a mail dump address and doesnt always note they have received it. 

I agree this is why you don't bother with special or signed but tracked you can at least see it's at the MC if it gets no further scans, which is a comforting thing. I prefer to send tracked because it saves me having to call them to check they got it which saves me time.

Spoonie_Turtle

I send my forms using Signed For (paying the difference between the prepaid postage on the envelope) - I know the signature doesn't mean it's been put on the system and they could possibly lose it between it arriving at the mail centre and being scanned, but the confirmation of delivery gives me peace of mind that it got to where DWP told me to send it, I've done my bit.  Any getting lost after that is up to them and the people they choose to deal with the post. 

(And my thinking with that is, if they should claim that haven't received it, I have proof that it got there and they need to find it in their mail centre instead of me needing to send a new form.  But I keep a copy of what I put on the forms anyway, so if it it absolutely came to it I could do a new form without too much difficulty.)

bunnygo

as you were...got a text last night acknowledging the receipt of the application. Phoned in this morning to double check and yes, they have got it and the case is open. Still very glad I had a copy of every page, but happily don't have to do it again.

posted 24th sept, acknowledged 10th Oct.

bunnygo

...and final update; application approved and backdated to original enquiry. Money in account, I phoned the DWP to check and they confirmed all good. Acknowledgement letter still awaited but as the money is coming in, not worried. :-)

rarees1

That's great!  Now check if you are entitled to any means tested benefits  like Pension Credit, Council Tax Support / Reduction or Housing Benefit if you rent.  Being classed as disabled in the benefits system can increase the amount of money the government says you need to live on, so increasing the amount of help you can receive or already do.