DAZN subscription advice required

Aylesbury_Duck

He would almost certainly have received a confirmation email when he purchased.  What does that say he purchased?

MSE_ForumTeam5

We've merged the two threads

RefluentBeans

If you made them aware of being a vulnerable person then you can make an argument on that basis but if they didn’t know - then they can’t be seen to be taking advantage. 

Can of course not pay. Unlikely much more will happen than a few nasty looking letters, but depends on if they want to pursue you or not. They are legally in the right so always a bad place to be for you to start knowingly messing around! 

Case_Closed

Wow, rather a harsh community on here. No sympathy for us in this situation?  Parkinson’s is a cognitive impairment and judgement is not always the best. I can only assume that it was not clear at the time as, as I said, the aim was to watch one boxing match. It looks like we will have to pay, a very expensive mistake. 

Aylesbury_Duck

Case_Closed said:

Wow, rather a harsh community on here. No sympathy for us in this situation?  Parkinson’s is a cognitive impairment and judgement is not always the best. I can only assume that it was not clear at the time as, as I said, the aim was to watch one boxing match. It looks like we will have to pay, a very expensive mistake. 

Don't give up too easily.  Have you found out what your husband signed up to yet?  If it was a standalone month or the contract wasn't clear, there may be options.

What people are pointing out is that sympathy is irrelevant in the scheme of consumer rights, even if posters sympathise with your predicament.  You might state the circumstances to the retailer in the hope of some goodwill, but as for rights, unless the retailer knew of your husband's impairment, I'm afraid it has no bearing on the situation.

eskbanker

Case_Closed said:

Wow, rather a harsh community on here. No sympathy for us in this situation?

This board is all about consumer rights, i.e. looking at matters from a legal and regulatory perspective, so sympathy doesn't really enter into it - I'm sure nobody on here wishes your other half any ill, but the point was really that his condition is unlikely to cut any ice with a supplier who's probably heard all the excuses under the sun before, so it's valid to comment on the strength, or otherwise, of your/his case dispassionately.

Grumpy_chap

Case_Closed said:

the aim was to watch one boxing match. It looks like we will have to pay, a very expensive mistake. 

That part actually confuses me from the opening post also:

Case_Closed said:

My husband signed up to DAZN to watch the Katie Taylor fight for what he thought was a one off payment of 10.99. We noticed that DAZN were still taking 9.99 per month so I signed in and cancelled the subscription in August. However, further payments were taken. I have used online chat option and the person said that he had signed up to a12 month contract and that it must be paid. 

When I looked at the website today, I could only find the subscription rates that others have posted.
Can you or your husband go back through the e-mails from when the one-off match was selected?  Does that confirm it was a one-off, or does it also refer to the subscription?
That may be the only thing that would change the consumer rights position on this.


Going forward, if your husband's Parkinsons is affecting his assessment of this type of activity, it may be necessary for you to review this type of task before the "go" button is pressed.
Given that the vendor was not aware of your husband's illness, they could not have made special allowance for that either.

Jenni_D

It seems DAZN used to have a page about Pay Per View (which is what the OP's husband maybe thought they were buying), but that page no longer works.

https://www.dazn.com/en-US/help/articles/pay-per-view

However a quick look suggests that you need an existing DAZN account (subscription?) to be able to purchase PPV events. This may account for the initial £10.99 followed by £9.99 per month.

RefluentBeans

Jenni_D said:

It seems DAZN used to have a page about Pay Per View (which is what the OP's husband maybe thought they were buying), but that page no longer works.

https://www.dazn.com/en-US/help/articles/pay-per-view

However a quick look suggests that you need an existing DAZN account (subscription?) to be able to purchase PPV events. This may account for the initial £10.99 followed by £9.99 per month.

To clarify that’s a US help article and not necessarily pertinent to the UK site. 

Often licenses will be different and PPV may or may not be allowed.

I have checked the way back machine for the UK site and no notice of PPV. Not to say it didn’t exist, but any claims the OP has we can’t prove or disprove. 

OP- I’m sorry if it felt we were coming as critical. It wasn’t intentional. Try speaking to DAZN. They may goodwill release you, but they may just turn around and say no. 

With regards to not paying they can still pursue you, and if in your emails you find it does say a subscription, then they are probably in the right legally. The most I think they’d do is black list you from their service and maybe send a few vaguely worded letters to pay now or they’ll be consulting their legal advisors. It’s almost certain they won’t do more, the reason being that they can’t claim exorbitant legal fees from you, so the most they could get from you realistically is maybe what you owe. 

Saying that - the letters can be stressful sometimes, and the emails/calls can be stressful too. They’re made to be. So it may easier (and legally right) to pay. 

Jenni_D

I found the PPV help article on the UK site:

https://www.dazn.com/en-GB/help/articles/ppv

Here's the key part of what it says:

How Pay Per View on DAZN works

DAZN Pay Per View events must be bought on top of a monthly or annual DAZN subscription for an additional one-off price. So for example, if you have a monthly subscription already, you’ll need to buy the Pay Per View event for an extra price. If you don’t currently have a subscription, you’ll first need to sign up to DAZN in order to buy the Pay Per View event. Keep scrolling to see how you buy Pay Per View.

Further down there's also a section on How to buy Pay Per View.

So it is as per my previous post.