DAZN subscription advice required

Case_Closed

My husband signed up to DAZN to watch the Katie Taylor fight for what he thought was a one off payment of 10.99. We noticed that DAZN were still taking 9.99 per month so I signed in and cancelled the subscription in August. However, further payments were taken. I have used online chat option and the person said that he had signed up to a12 month contract and that it must be paid. They have just cancelled the auto renewal.  My husband is adamant that he didn’t know it was 12 months. He also has Parkinson’s so is a vulnerable person. I told DAZN this to no avail. Do we have to pay? Can I instruct our bank to stop paying, if so what will happen? 

km1500

as you can see, the 9.99 payment is for 12 months. So yes you have to pay

https://www.dazn.com/en-GB/news/other/dazn-united-kingdom-cost-subscription-price-payment-methods-how-to-watch/rfq32edglt11znyl67htguhj

Case_Closed

Yes, I realise that. My question was what happens if I don’t pay? I feel it wasn’t made clear when he signed up. Also feel they should waive the n payments due to aforementioned vulnerability. 

Case_Closed

My husband signed up to DAZN to watch the Katie Taylor fight for what he thought was a one off payment of 10.99. We noticed that DAZN were still taking 9.99 per month so I signed in and cancelled the subscription in August. However, further payments were taken. I have used online chat option and the person said that he had signed up to a12 month contract and that it must be paid. They have just cancelled the auto renewal.  My husband is adamant that he didn’t know it was 12 months. He also has Parkinson’s so is a vulnerable person. I told DAZN this to no avail. Do we have to pay? Can I instruct our bank to stop paying, if so what will happen? 

eskbanker

Yes, you can cancel the payment mandate at the bank, but that doesn't extinguish any liability you have to the merchant, who can still pursue you for payment for the remaining portion of the contracted minimum service period.

Aylesbury_Duck

Case_Closed said:

My husband signed up to DAZN to watch the Katie Taylor fight for what he thought was a one off payment of 10.99. We noticed that DAZN were still taking 9.99 per month so I signed in and cancelled the subscription in August. However, further payments were taken. I have used online chat option and the person said that he had signed up to a12 month contract and that it must be paid. They have just cancelled the auto renewal.  My husband is adamant that he didn’t know it was 12 months. He also has Parkinson’s so is a vulnerable person. I told DAZN this to no avail. Do we have to pay? Can I instruct our bank to stop paying, if so what will happen? 

Have you checked this?  Your husband would almost certainly have received a confirmation email at the time of signing up.  What does it say he signed up to, and under what terms?

elsien

They don’t seem to offer one off payments as an option. Are there any queries about your husbands ability to manage his finances because otherwise I’m not seeing much relevance with regard to his Parkinsons, given the option to do seem to be quite clear. 

born_again

Case_Closed said:

My husband signed up to DAZN to watch the Katie Taylor fight for what he thought was a one off payment of 10.99. We noticed that DAZN were still taking 9.99 per month so I signed in and cancelled the subscription in August. However, further payments were taken. I have used online chat option and the person said that he had signed up to a12 month contract and that it must be paid. They have just cancelled the auto renewal.  My husband is adamant that he didn’t know it was 12 months. He also has Parkinson’s so is a vulnerable person. I told DAZN this to no avail. Do we have to pay? Can I instruct our bank to stop paying, if so what will happen? 

Sadly this makes no difference as they will not be aware of this when he signed up or at any point afterwards.

As @eskbanker you could contact bank on this, but if you try to reclaim funds & it is a 12 month contract they could reject on that basis & you would be redebited.

Just looked at their terms of use & it only covers Non Subscribers, helpful. So guess subscriber T/C must be in user area's.

km1500

why did you start a second thread

https://forums.moneysavingexpert.com/discussion/6475709/dazn-subscription-advice-required#latest

born_again

2 threads..

https://forums.moneysavingexpert.com/discussion/6476246/advice-please-dazn-subscription#latest

elsien

Case_Closed said:

Yes, I realise that. My question was what happens if I don’t pay? I feel it wasn’t made clear when he signed up. Also feel they should waive the n payments due to aforementioned vulnerability. 

A health diagnosis does not give carte blanche to get out of contracts. 
In what way do you feel your husband's diagnosis impacted on his decision making ability? And if he is unable to read and understand contracts, does he need support to manage his finances?