Unfortunate Experience with Ryanair: Seeking Advice on an Unresolved Complaint
We all know that air travel can sometimes be fraught with challenges and unexpected hurdles. Most of us, however, have certain expectations when it comes to the professionalism and efficiency of airlines, especially those as widely known as Ryanair. Unfortunately, my recent experience with Ryanair on September 8th, 2022, during a flight from Lisbon to Dublin, was far from the seamless journey I had anticipated.
I want to share my ordeal and seek advice from you who may have faced similar situations. I believe that sharing our stories can shed light on issues that need to be addressed within the airline industry.
On that fateful day, I arrived at Lisbon Airport Terminal 2 well in advance, confident in my preparedness for the journey. Little did I know that I was about to encounter a distressing incident that would leave my family and me in a state of humiliation and confusion.
After passing through initial security and immigration checks, I presented my documents to a Ryanair staff member, as is customary. That's when things took a turn for the worse. Despite having all the necessary documents, including a Portuguese Residence Card, and explaining my immigration status, I was asked for an Ireland Visa, completely disregarding my Indefinite Leave to Remain status endorsed on my passport.
I was singled out and left isolated, with no explanation or support. My attempts to clarify the situation were met with indifference and even hostility. To my shock, one staff member even uttered, "I don't care," as I explained the consequences for my family's travel plans.
The incident resulted in not only emotional turmoil but also significant financial implications. I had to rebook flights due to Ryanair's staff conduct and incompetence, incurring avoidable expenses that I find deeply unjust and unwarranted.
In my quest for resolution, I formally lodged a complaint with Ryanair, requesting:
1. A comprehensive investigation into the incident.
2. A formal apology acknowledging the distress, humiliation, and financial loss caused.
3. Appropriate compensation for the additional expenses incurred.
4. Comprehensive staff training on immigration regulations, customer service, and cultural sensitivity.
5. A commitment from Ryanair to prevent such incidents in the future.
However, despite the gravity of the situation and the distress it caused my family and me, Ryanair declined my claim, leaving me with no choice but to seek advice from the travel community.
I turn to you, for guidance. Have any of you experienced similar situations with airlines, and if so, how did you navigate them? Do you have any suggestions for how I can address this unresolved complaint with Ryanair? Your insights and advice are greatly appreciated.
As travelers, we deserve to be treated with respect and professionalism by the airlines we choose to fly with. Let us come together to ensure that our voices are heard and that airlines are held accountable for their actions.
I look forward to hearing your experiences and advice, and I hope that by sharing our stories, we can work towards a more transparent and passenger-centric airline industry.
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