Calor Gas trying to retro charge for a previous property

jopomomo

Hi,
I moved out of my previous home approx. 10 months ago. 

It had an LPG tank in the garden, so off mains, and I paid Calor gas a monthly direct debit for supply. They would monitor the meter and auto-fill it up when needed. 

They have contacted me to say they incorrectly charged the occupants prior to myself for two fuel deliveries and now wish to charge me for this, as the money paid via direct debit did not cover this - 6 months after moving out. The whole duration (approx. 18 months) at the property I paid a monthly direct debit, and at no point was contacted to say this amount should be adjusted in anyway. 

Where do I stand with this? Even if they can chase post my moving out, can they still even do so considering it was their error for 18 months of me openly paying?

Thanks!

MSE_Clare

Hi jopomomo

LPG isn't regulated in the same way as natural gas and electricity suppliers in the UK.

We are working on a new guide to cover these and other issues around buying LPG and hope to have it live on our site in the coming months.

For now, I would suggest you contact Liquid Gas UK, the trade association for the LPG and bioLPG industry in the UK to see if they can help. The Liquid Gas UK Ombudsman Scheme gives customers free access to independent arbitration should they wish to pursue this route to resolve their complaint.

For more information, visit 

https://www.utilitiesadr.co.uk/

Clare Casalis - MSE Energy Expert

This question and answer came about during the MSE Forum 'Ask An Expert' event. It won't be updated so may no longer be correct at time of reading. This info does not constitute financial advice: always do your own research on top to make sure it's right for your circumstances

Ask an Expert: Energy (Sep 2023)

Some useful MSE content mentioned above:

UtilitiesADR (Alternative Dispute Resolution scheme)

Liquid Gas UK