Evri out of tariff

emmaP86

I returned a parcel via Evri. 

Evri’s advice online states that if you cannot weigh your item, use ‘compare and contrast’ to guesstimate the weight. 

Whilst in the shop, I used a 1kg bag of sugar to guesstimate the weight of the parcel, genuinely guesstimating that it was less that 1kg, so selected the parcel size accordingly. My friend also checked and agreed with my decision.

I have now had an out of tariff email from Evri (it is genuine and not a spam email) stating I need to pay the correct size packaging AND an admin fee as the parcel was 1.16kg.

I have responded stating I followed their online instructions to compare and contrast to guesstimate and will not pay (I’m also on maternity leave so can’t afford to pay their admin fee!)
Why have ‘compare and contrast’ as official weighing guidance on their website if they are going to come after you demanding the difference and an admin fee? I did not deceitfully choose the wrong parcel size and followed their official guidance.

Any advice on where I stand with this (if I don’t pay) would be gratefully appreciated. 

To add, I have had confirmation that the parcel has been delivered and it has not been retained by Evri.

Images attached for further info

sheramber

As siad above. It is a guesstimate of the weight.

Anybody could claim they estimatd a lower weight.

Do you or your friend not have kitchen scales?

emmaP86

sheramber said:

As siad above. It is a guesstimate of the weight.

Anybody could claim they estimatd a lower weight.

Do you or your friend not have kitchen scales?

The purpose of my thread is to see where I stand if I don’t pay? 

This is an unnecessary comment as there was nothing deceitful about my choice, rather the opposite that we made a conscious effort to get it correct as per Evri’s guidelines, so please avoid commenting if you can’t avoid ridiculing or belittling. 

And surely it’s obvious I don’t have weighing scales, otherwise I’d have used them? Let’s not start about the friend either (travelled two hours to see me!!), it was a point that id got a second opinion. 

For further commenters, please only post if you can advise whether I have to pay or if I have a case to refuse.
Thanks 

la531983

I dont think you have a leg to stand on, these are merely helpful suggestions on their website as to what to do if you dont have scales, nothing more, no contract is being formed by using this method.

emmaP86

la531983 said:

I dont think you have a leg to stand on, these are merely helpful suggestions on their website as to what to do if you dont have scales, nothing more, no contract is being formed by using this method.

Thanks, so I need to pay? 

RefluentBeans

You can ask them to waive the admin charge but it’s down to them really. 160 grams is not that much difference and can be hard to measure depending on the size of the parcel. But it’s also better practice to select the next size up if you’re on the cusp. 

If your parcel feels lighter than a bag of sugar then I think the 1kg service is adequate. If your parcel feels about 1kg then it’s a risky game to play. 

In short - they can charge you for that. An estimate is just that. Try and get them to goodwill the admin charge down but if you don’t pay then your parcel won’t get delivered. 

la531983

An important point in the last line above. If you want to argue the toss pay the admin fee now under protest, and then argue it afterwards. You wont get your parcel delivered otherwise.

emmaP86

Just to reconfirm, the parcel has been delivered and to the correct address. I have proof of delivery.

RefluentBeans

Sorry missed the comment about them delivering the parcel already - that’s actually surprising. 

I think the legal answer is to pay it, and negotiate the admin fee (depending on how much the fees were talking here are). Realistically, it’s unlikely they’ll send lawyers after you, but they can block your account from sending parcels. Don’t think they’d be able to stop parcels from being delivered to you though. 

Worth pointing out just because they may not take you to court doesn’t stop them from adding late fees, and sending nasty letters to you, and even sending debt collectors. 

If it’s £10 or whatever, I’m more inclined to just pay it, but more than that I’d negotiate and see if you can get the bill lowered to an acceptable amount. If it’s much more than £10 then I think that’s very much an unfair charge. 

emmaP86

RefluentBeans said:

Sorry missed the comment about them delivering the parcel already - that’s actually surprising. 

I think the legal answer is to pay it, and negotiate the admin fee (depending on how much the fees were talking here are). Realistically, it’s unlikely they’ll send lawyers after you, but they can block your account from sending parcels. Don’t think they’d be able to stop parcels from being delivered to you though. 

Worth pointing out just because they may not take you to court doesn’t stop them from adding late fees, and sending nasty letters to you, and even sending debt collectors. 

If it’s £10 or whatever, I’m more inclined to just pay it, but more than that I’d negotiate and see if you can get the bill lowered to an acceptable amount. If it’s much more than £10 then I think that’s very much an unfair charge. 

Thank you! Really appreciate this response 

emmaP86

RefluentBeans said:

Sorry missed the comment about them delivering the parcel already - that’s actually surprising. 

I think the legal answer is to pay it, and negotiate the admin fee (depending on how much the fees were talking here are). Realistically, it’s unlikely they’ll send lawyers after you, but they can block your account from sending parcels. Don’t think they’d be able to stop parcels from being delivered to you though. 

Worth pointing out just because they may not take you to court doesn’t stop them from adding late fees, and sending nasty letters to you, and even sending debt collectors. 

If it’s £10 or whatever, I’m more inclined to just pay it, but more than that I’d negotiate and see if you can get the bill lowered to an acceptable amount. If it’s much more than £10 then I think that’s very much an unfair charge. 

Well, always shows it is worth challenging something…!