Octopus Energy economy 7 beware

Gerry1

born_again said:

splashstar said:

I've just switched from the Octopus Tracker to their 12m fixed tariff with Economy 7. When I did the calculations to work out my best option, there was a rate of 11p per kWh quoted for the E7 rate. I've checked my account and the wwebsite, but there is no confirmation of what the E7 rate actually is. Cust Svcs tell me that it should be on my bill - my account manager doesnt have the information, and an email to the CEO was passed back down the line to the same guy who replied

"However, for the Economy 7 night rate, I currently don't have the specific rate available to share with you. Typically, the Economy 7 night rate can vary, and it’s often around 11p per kWh, but I recommend checking your online account or your welcome pack for the most accurate and up-to-date information. If you haven't already, you can also visit our "Manage your account" page to see if the details are listed there"

Clicking on the link to the "Manage your account" page comes up with a "404" error message. I cannot understand how a company can offer tariffs , but not be able to tell you exactly how much you'll be paying. ALl the emails re the switch only referred to the day rate of 22.35 per kWh.

Anyone else had this issue? I'm tempted to contact OFGEN but I suppose I should see what my first bill shows. the costs showing on my app for the E7 period appear to be calculated on the day rate, but it does of course say "estimated" costs........

You need to go through Octopus complaints process before you can go to Ofgen

You need to go through Octopus complaints process before you can go to Ofgem... except that you don't, it's the Energy Ombudsman.

FTFY !

Gerry1

You seem to be referring to the E7 night rate.

I've just obtained a web quotation for the Octopus 12m fix in the South East region (19) and it gives full information.  Try disabling any ad blocker or using a different browser.

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Tariff cost breakdown

Good to know: all these prices include VAT

⚡ Electricity

Daily standing charge
56.16p /day
Unit rate (day)
29.48p /kWh
Unit rate (night)
12.48p /kWh
Early exit fee £0

QrizB

splashstar said:

I've just switched from the Octopus Tracker to their 12m fixed tariff with Economy 7. When I did the calculations to work out my best option, there was a rate of 11p per kWh quoted for the E7 rate. I've checked my account and the wwebsite, but there is no confirmation of what the E7 rate actually is.

It'll be shown on the "usage" page in the Octopus app, if you have it installed.

Or you can find the rate for your area at https://octopus.energy/tariffs/ - DO NOT click on the "get a quote" button but just enter your postcode in the box below, use the filters to choose "domestic" and "fixed", then scroll to find your tariff.

Phones4Chris

@splashstar

QrizB said:

splashstar said:

I've just switched from the Octopus Tracker to their 12m fixed tariff with Economy 7. When I did the calculations to work out my best option, there was a rate of 11p per kWh quoted for the E7 rate. I've checked my account and the wwebsite, but there is no confirmation of what the E7 rate actually is.

It'll be shown on the "usage" page in the Octopus app, if you have it installed.

Or you can find the rate for your area at https://octopus.energy/tariffs/ - DO NOT click on the "get a quote" button but just enter your postcode in the box below, use the filters to choose "domestic" and "fixed", then scroll to find your tariff.

ALSO 1) if you login to your account on a PC and scroll to almost the bottom of the page before the "Refer your friends" box, you will find your tariff details there.
2) If you login on the App, on the Home page, in the middle towards the top of the page there's a "View tariff" button/link. Click it. Below the usage that's displayed, you'll see a box saying YOUR TARIFF, click on that and it will show the details.

But from your post, it's rather sounding like you may not (yet?) be on an E7 tariff!

splashstar

Finally found the E7 rate by scrolling through the website as a potential customer - clearly shown there, but it definitely does NOT show on the "view tariff" section on the App, or on the tariff section just above the "refer your friends" box when viewed on my PC. Looking at the day rate per kWh, that seems to be in line with the ECO7 tariff, but I'll have to wait for my bill to arrive to check that I am actually being charged at the correct rates for useage. Just to be on the safe side, I'm also keeping detailed records of night & day useage (with pics of the meter readings).

Phones4Chris

@splashstar Very wise taking those pics, as you may well need them if an argument about the correct billing ever arises. I'm afraid I've read one too many horror stories round here when they get E7 billing wrong. In the middle of one myself right now.
I would try giving them a ring on Monday 0808-164-1088 (free) and ask them why your E7 tariff isn't showing in the account!.