Octopus Energy economy 7 beware

Qyburn

EssexHebridean said:

And that is exactly the reason for the fire service advice that appliances shouldn't be used unattended of course. 

The Grenfell fire was started by a faulty refrigerator. Following the logic, we should leave fridge or freezers running unattended or overnight.

MP1995

All this appliances shouldn't be left unattended comes with a matter of common sense and preventative alerting such as mains wired smoke alarms.

Our tumble dryer is in the garage, I don't sit in there and watch it go round so effectively that is never attended. I do however clean the filter every use or two.

If, the very small risk of an electrical fire scares people then they probably have a hard time just leaving the house with all the risks out there. So their appliances are probably attended all the time.

BarelySentientAI

Qyburn said:

EssexHebridean said:

And that is exactly the reason for the fire service advice that appliances shouldn't be used unattended of course. 

The Grenfell fire was started by a faulty refrigerator. Following the logic, we should leave fridge or freezers running unattended or overnight.

The Grenfell fire was alleged to have been started by a faulty refrigerator.  Or a cigarette.  Or a few other things.

A surprising number of electrical items have "do not leave unattended when in use" or similar wording in their instructions.

MattMattMattUK

Strictlyfan50 said:

I have had a similar issue.  Smart meter fitted but does not work and so quite happy to provide meter readings but Octopus refusing to take the two readings and will only take one.  Still do not understand why.  The Ombudsman is less than useless all they can do is get you £75 compensation as apparently it iis a private company and they can;t do anything.  Summer at the moment but really worried as to what wil happen in the Winter as I have Storage radiators which run on the economy 7 tarrif normnally.  I can't even change supplier as when I tried the new supplier states that I only have one tariff.    

That would indicate that the reason is that you are on a single rate tariff. If you log into your Octopus account, what tariff does it state you are on?

Qyburn

BarelySentientAI said:

Qyburn said:

EssexHebridean said:

And that is exactly the reason for the fire service advice that appliances shouldn't be used unattended of course. 

The Grenfell fire was started by a faulty refrigerator. Following the logic, we should leave fridge or freezers running unattended or overnight.

The Grenfell fire was alleged to have been started by a faulty refrigerator.  Or a cigarette.  Or a few other things.

The 2019 enquiry pretty much concluded it was started by the fridge.

 The enquiry acknowledged Whirlpool's claim that it could have been caused by a cigarette dropped from the window of a higher flat then falling in through another window into the kitchen, but they classed that as "fanciful" which seems fair in light of the evidence.

I've not seen serious suggestions of other causes, when were those raised?

BarelySentientAI

Qyburn said:

BarelySentientAI said:

Qyburn said:

EssexHebridean said:

And that is exactly the reason for the fire service advice that appliances shouldn't be used unattended of course. 

The Grenfell fire was started by a faulty refrigerator. Following the logic, we should leave fridge or freezers running unattended or overnight.

The Grenfell fire was alleged to have been started by a faulty refrigerator.  Or a cigarette.  Or a few other things.

The 2019 enquiry pretty much concluded it was started by the fridge.

 The enquiry acknowledged Whirlpool's claim that it could have been caused by a cigarette dropped from the window of a higher flat then falling in through another window into the kitchen, but they classed that as "fanciful" which seems fair in light of the evidence.

I've not seen serious suggestions of other causes, when were those raised?

In the parts of the investigation that are still going on.  The 2019 enquiry was not the end of the case.  I have several colleagues still working on it.

splashstar

I've just switched from the Octopus Tracker to their 12m fixed tariff with Economy 7. When I did the calculations to work out my best option, there was a rate of 11p per kWh quoted for the E7 rate. I've checked my account and the wwebsite, but there is no confirmation of what the E7 rate actually is. Cust Svcs tell me that it should be on my bill - my account manager doesnt have the information, and an email to the CEO was passed back down the line to the same guy who replied

"However, for the Economy 7 night rate, I currently don't have the specific rate available to share with you. Typically, the Economy 7 night rate can vary, and it’s often around 11p per kWh, but I recommend checking your online account or your welcome pack for the most accurate and up-to-date information. If you haven't already, you can also visit our "Manage your account" page to see if the details are listed there"

Clicking on the link to the "Manage your account" page comes up with a "404" error message. I cannot understand how a company can offer tariffs , but not be able to tell you exactly how much you'll be paying. ALl the emails re the switch only referred to the day rate of 22.35 per kWh.

Anyone else had this issue? I'm tempted to contact OFGEN but I suppose I should see what my first bill shows. the costs showing on my app for the E7 period appear to be calculated on the day rate, but it does of course say "estimated" costs........

tlcgrantham

The day rate of 22.35pkwh is probably for a single rate not economy 7.

born_again

splashstar said:

I've just switched from the Octopus Tracker to their 12m fixed tariff with Economy 7. When I did the calculations to work out my best option, there was a rate of 11p per kWh quoted for the E7 rate. I've checked my account and the wwebsite, but there is no confirmation of what the E7 rate actually is. Cust Svcs tell me that it should be on my bill - my account manager doesnt have the information, and an email to the CEO was passed back down the line to the same guy who replied

"However, for the Economy 7 night rate, I currently don't have the specific rate available to share with you. Typically, the Economy 7 night rate can vary, and it’s often around 11p per kWh, but I recommend checking your online account or your welcome pack for the most accurate and up-to-date information. If you haven't already, you can also visit our "Manage your account" page to see if the details are listed there"

Clicking on the link to the "Manage your account" page comes up with a "404" error message. I cannot understand how a company can offer tariffs , but not be able to tell you exactly how much you'll be paying. ALl the emails re the switch only referred to the day rate of 22.35 per kWh.

Anyone else had this issue? I'm tempted to contact OFGEN but I suppose I should see what my first bill shows. the costs showing on my app for the E7 period appear to be calculated on the day rate, but it does of course say "estimated" costs........

When you say "Just"
When exactly was that. As it may take a bit for their site to update to correct tariff.

You need to go through Octopus complaints process before you can go to Ofgen

EssexHebridean

You can't go to Ofgem at all - they don't take complaints about billing from consumers. What you can do is raise a formal complaint if you have not already done so, and you feel that is now appropriate. Either they deal with it and you are happy, or after 8 weeks you can escalate to the Energy Ombudsman service who will review the evidence, ask the supplier for their evidence in the matter too, and then make a decision about that the outcome should be. If you do end up going that route, I'd suggest coming back here first for further advice as there is a specific way to structure what you put to them in order to give yourself the best chance.