Octopus Energy economy 7 beware

Phones4Chris

EssexHebridean said:

<snip>

It should also be noted that the fire service strongly recommend against using tumble dryers overnight due to the fire risk. we used to use our washer dryer running into a dry cycle on an occasional basis, but always set it to run so that the dry part of the cycle ran at the very end of the night at a time when we would naturally be waking anyway.

Did you not think about fitting a smoke alarm? Simple solution to improve safety!

QrizB

Phones4Chris said:

EssexHebridean said:

<snip>

It should also be noted that the fire service strongly recommend against using tumble dryers overnight due to the fire risk. we used to use our washer dryer running into a dry cycle on an occasional basis, but always set it to run so that the dry part of the cycle ran at the very end of the night at a time when we would naturally be waking anyway.

Did you not think about fitting a smoke alarm? Simple solution to improve safety!

A smoke alarm does not prevent your tumble dryer from catching fire.

It does however mean you might get to enjoy the sight of your house burning down from the street, rather than from inside.

Qyburn

Being awake, or even standing watching, won't stop it catching fire either. I think the Fire Brigade, seeing first hand the consequences, tend to overstate some of these risks that in reality are very small. Remember the Grenfell Tower fire started from a fridge freezer, but I'll guess most people leave these running unattended. 

Spoonie_Turtle

Qyburn said:

Being awake, or even standing watching, won't stop it catching fire either.

If you're awake and around to notice it smelling funny or making weird noises you can turn it off before it actually catches fire.

An unlikely scenario, maybe, but the appliances catching fire are also unlikely.  But an event being unlikely/rare is of no comfort to those having to deal with the consequences of it.

peterg1234

E7 compensation claim EDF

Meter installation may 2021 left In-situ NTS meter 2007 teleswitch AMFY meter united utilities ... Both 18 plus years old and controlled my E7 smart meter,storage heating and water for 3yrs. Did not work correctly 

Advised 1st June to change meter as not working for me , deadlock letter refusing replacement meter\

After visit and denial from social landlord electrician who identified in-correct installation and notified EDF with pictures and call from EDF engineer who agreed installation was wrong

After 28 calls 45 days and 2 engineer visits eventually 

New meter installed 30 Oct 2023 both old meters removed and E7 now works 

Complaint now 90 days old 40 plus calls made no effort to resolve

Compensation? None
Refund None

They want me to escalate to ombudsman because they will reduce Thier liability and compensation amount, they are using the ombudsman to reduce any compensation claim that may be made 

Not quite why ofgem or the ombudsman is there for?

I will give it to a lawyer they will be better at it 

Ofcom does their job why is often an extension of the the electricity companies? Something is wrong 

Phones4Chris

QrizB said:

Phones4Chris said:

EssexHebridean said:

<snip>

It should also be noted that the fire service strongly recommend against using tumble dryers overnight due to the fire risk. we used to use our washer dryer running into a dry cycle on an occasional basis, but always set it to run so that the dry part of the cycle ran at the very end of the night at a time when we would naturally be waking anyway.

Did you not think about fitting a smoke alarm? Simple solution to improve safety!

A smoke alarm does not prevent your tumble dryer from catching fire.

It does however mean you might get to enjoy the sight of your house burning down from the street, rather than from inside.

That's a ridiculous comment which could discourage someone from fitting a smoke alarm. There's very likely to be an overheating/burning type smell which the smoke alarm would detect before the "fire" breaks out, but in any event, even if it didn't it would certainly go off before a fire really took hold which would at least give time to get to safety rather than burn with the house!

Spoonie_Turtle

Phones4Chris said:

QrizB said:

Phones4Chris said:

EssexHebridean said:

<snip>

It should also be noted that the fire service strongly recommend against using tumble dryers overnight due to the fire risk. we used to use our washer dryer running into a dry cycle on an occasional basis, but always set it to run so that the dry part of the cycle ran at the very end of the night at a time when we would naturally be waking anyway.

Did you not think about fitting a smoke alarm? Simple solution to improve safety!

A smoke alarm does not prevent your tumble dryer from catching fire.

It does however mean you might get to enjoy the sight of your house burning down from the street, rather than from inside.

That's a ridiculous comment which could discourage someone from fitting a smoke alarm. There's very likely to be an overheating/burning type smell which the smoke alarm would detect before the "fire" breaks out, but in any event, even if it didn't it would certainly go off before a fire really took hold which would at least give time to get to safety rather than burn with the house!

Yes, that was indeed the point of the entire latter part of QrizB's comment: "It does however mean you might get to enjoy the sight of your house burning down from the street, rather than from inside."

If someone decides not to fit a smoke alarm based on a random comment on the internet pointing out they don't actively prevent fires, that's completely on them and beyond ridiculous.

Phones4Chris

Spoonie_Turtle said:

Phones4Chris said:

QrizB said:

Phones4Chris said:

EssexHebridean said:

<snip>

It should also be noted that the fire service strongly recommend against using tumble dryers overnight due to the fire risk. we used to use our washer dryer running into a dry cycle on an occasional basis, but always set it to run so that the dry part of the cycle ran at the very end of the night at a time when we would naturally be waking anyway.

Did you not think about fitting a smoke alarm? Simple solution to improve safety!

A smoke alarm does not prevent your tumble dryer from catching fire.

It does however mean you might get to enjoy the sight of your house burning down from the street, rather than from inside.

That's a ridiculous comment which could discourage someone from fitting a smoke alarm. There's very likely to be an overheating/burning type smell which the smoke alarm would detect before the "fire" breaks out, but in any event, even if it didn't it would certainly go off before a fire really took hold which would at least give time to get to safety rather than burn with the house!

Yes, that was indeed the point of the entire latter part of QrizB's comment: "It does however mean you might get to enjoy the sight of your house burning down from the street, rather than from inside."

If someone decides not to fit a smoke alarm based on a random comment on the internet pointing out they don't actively prevent fires, that's completely on them and beyond ridiculous.

Well of course it was the point, but it was so badly phrased/phrased in a way that only a few of the geeks round here would have picked up on it, which is why I made the comment. Some of you need to think a little more carefully about some responses you make, in some posts I've read recently some responses by some of the regular posters have been extremely unfriendly to the individuals that don't have the knowledge that some of us do.

Strictlyfan50

I have had a similar issue.  Smart meter fitted but does not work and so quite happy to provide meter readings but Octopus refusing to take the two readings and will only take one.  Still do not understand why.  The Ombudsman is less than useless all they can do is get you £75 compensation as apparently it iis a private company and they can;t do anything.  Summer at the moment but really worried as to what wil happen in the Winter as I have Storage radiators which run on the economy 7 tarrif normnally.  I can't even change supplier as when I tried the new supplier states that I only have one tariff.    

EssexHebridean

Phones4Chris said:

EssexHebridean said:

<snip>

It should also be noted that the fire service strongly recommend against using tumble dryers overnight due to the fire risk. we used to use our washer dryer running into a dry cycle on an occasional basis, but always set it to run so that the dry part of the cycle ran at the very end of the night at a time when we would naturally be waking anyway.

Did you not think about fitting a smoke alarm? Simple solution to improve safety!

  We did (and still do in the new house) have smoke alarms fitted - several of them. However, smoke alarms should be used as a safety feature, and most certainly not as an excuse for not taking sensible precautions around fire safety. 

QrizB said:

Phones4Chris said:

EssexHebridean said:

<snip>

It should also be noted that the fire service strongly recommend against using tumble dryers overnight due to the fire risk. we used to use our washer dryer running into a dry cycle on an occasional basis, but always set it to run so that the dry part of the cycle ran at the very end of the night at a time when we would naturally be waking anyway.

Did you not think about fitting a smoke alarm? Simple solution to improve safety!

A smoke alarm does not prevent your tumble dryer from catching fire.

It does however mean you might get to enjoy the sight of your house burning down from the street, rather than from inside.

  Exactly that - I'd sooner it didn't catch fire in the first place, but if it did, then I would definitely rather wake up ASAP to raise the alert and hopefully prevent any serious damage! (And of course, without smoke alarms fitted, there is a extremely strong chance that you simply wouldn't wake at all, as smoke kills far more people than fire ever will). 

Spoonie_Turtle said:

Qyburn said:

Being awake, or even standing watching, won't stop it catching fire either.

If you're awake and around to notice it smelling funny or making weird noises you can turn it off before it actually catches fire.

An unlikely scenario, maybe, but the appliances catching fire are also unlikely.  But an event being unlikely/rare is of no comfort to those having to deal with the consequences of it.

And that is exactly the reason for the fire service advice that appliances shouldn't be used unattended of course. There are a good many things that aren't "likely to happen" in this world, but regardless, we have smoke alarms/buy buildings insurance/cover our cars for fire and theft. There are some things that are worth paying for in spite of you hoping that they never have to be used, aren't there!