Shell Engery Broadband

Salamat

Puamtwin said:

Puamtwin said:

Recently, signed up to 12 months Shell Superfast Fibre Plus, took a while to receive the router with me chasing 3 times. However, looks like I have been sent the technicolor DGA0122. Should I have received the Shell Energy Wi-Fi 6 hub?
Thanks

Phoned them and they are posting the Wi-fi-6 hub and a bag to return the old one. Hopefully, I will receive tracking details this time!

Good luck with the return! Unless they've changed, expect numerous emails threatening to bill you for it, despite you having sent it back! (Make sure you keep your proof of posting!)

QrizB

Salamat said:

Salamat said:

Just put in a claim for my cashback, as I've just reached the 120 days. After messaging Shell / MoneySuperMarket / Broadbandchoices, it does look as if they are dealing with it and keeping fingers crossed.

Finally been told I'll be getting an email to claim the voucher, in the next 10days!

That's good to know. I haven't had my claim email yet and it's overdue, so I guess I'll have to chase them too

Puamtwin

Salamat said:

Puamtwin said:

Puamtwin said:

Recently, signed up to 12 months Shell Superfast Fibre Plus, took a while to receive the router with me chasing 3 times. However, looks like I have been sent the technicolor DGA0122. Should I have received the Shell Energy Wi-Fi 6 hub?
Thanks

Phoned them and they are posting the Wi-fi-6 hub and a bag to return the old one. Hopefully, I will receive tracking details this time!

Good luck with the return! Unless they've changed, expect numerous emails threatening to bill you for it, despite you having sent it back! (Make sure you keep your proof of posting!)

Thanks, for the heads up!

paul2louise

Salamat said:

Salamat said:

paul2louise said:

QrizB said:

robatwork said:

Be wary, as Shell are selling off their energy and broadband to Octopus. I don't think anyone is yet sure what Octopus will do with the broadband customers as they don't provide broadband - they may transfer it to one of the average providers like plusnet or <shudder> talktalk. 

I have just (today) received an email from Shell Energy Broadband to tell me they are now owned by Octopus Energy.

It goes something like this:

Hello QrizB,
Yesterday, Octopus purchased Shell Energy’s home energy & broadband business. You’re in safe hands. Shell Energy will keep looking after you as normal, and nothing will change for now.
What does that mean for you?
Your broadband and phone service will continue exactly as it is now, with no interruptions. If anything changes in the future, we’ll get in touch again with all the information you need.
■          Your broadband and phone will operate as usual, with your existing router.
■           There’ll be no change to your service including the price you pay. You’ll be able to use your Shell Energy Broadband account just as you have up to now.
■           If you need anything, simply contact Shell Energy Broadband as usual. You’ll be supported by the same dedicated team, and you’ll get bills and communications from them the same way you always have.
■           You can continue using your preferred payment method, which includes over the counter in Post Office branches or Payzone stores. If you pay by Direct Debit, there’s no need to cancel it.
■           If you're worried about paying your bills, Shell Energy Broadband has extra support available.

Me too same email. Switched this week. Hope I get my cashback that was promised. 

Just put in a claim for my cashback, as I've just reached the 120 days. After messaging Shell / MoneySuperMarket / Broadbandchoices, it does look as if they are dealing with it and keeping fingers crossed.

Finally been told I'll be getting an email to claim the voucher, in the next 10days!

Just wondering if you got your cashback sorted. Going to put a reminder on my calender as mine will be around end of March. 

paul2louise

QrizB said:

robatwork said:

Be wary, as Shell are selling off their energy and broadband to Octopus. I don't think anyone is yet sure what Octopus will do with the broadband customers as they don't provide broadband - they may transfer it to one of the average providers like plusnet or <shudder> talktalk. 

I have just (today) received an email from Shell Energy Broadband to tell me they are now owned by Octopus Energy.

It goes something like this:

Hello QrizB,
Yesterday, Octopus purchased Shell Energy’s home energy & broadband business. You’re in safe hands. Shell Energy will keep looking after you as normal, and nothing will change for now.
What does that mean for you?
Your broadband and phone service will continue exactly as it is now, with no interruptions. If anything changes in the future, we’ll get in touch again with all the information you need.
■          Your broadband and phone will operate as usual, with your existing router.
■           There’ll be no change to your service including the price you pay. You’ll be able to use your Shell Energy Broadband account just as you have up to now.
■           If you need anything, simply contact Shell Energy Broadband as usual. You’ll be supported by the same dedicated team, and you’ll get bills and communications from them the same way you always have.
■           You can continue using your preferred payment method, which includes over the counter in Post Office branches or Payzone stores. If you pay by Direct Debit, there’s no need to cancel it.
■           If you're worried about paying your bills, Shell Energy Broadband has extra support available.

Just wondering when your 120 days are to claim cashback. Mine will be end of March 

Salamat

paul2louise said:

Salamat said:

Salamat said:

paul2louise said:

QrizB said:

robatwork said:

Be wary, as Shell are selling off their energy and broadband to Octopus. I don't think anyone is yet sure what Octopus will do with the broadband customers as they don't provide broadband - they may transfer it to one of the average providers like plusnet or <shudder> talktalk. 

I have just (today) received an email from Shell Energy Broadband to tell me they are now owned by Octopus Energy.

It goes something like this:

Hello QrizB,
Yesterday, Octopus purchased Shell Energy’s home energy & broadband business. You’re in safe hands. Shell Energy will keep looking after you as normal, and nothing will change for now.
What does that mean for you?
Your broadband and phone service will continue exactly as it is now, with no interruptions. If anything changes in the future, we’ll get in touch again with all the information you need.
■          Your broadband and phone will operate as usual, with your existing router.
■           There’ll be no change to your service including the price you pay. You’ll be able to use your Shell Energy Broadband account just as you have up to now.
■           If you need anything, simply contact Shell Energy Broadband as usual. You’ll be supported by the same dedicated team, and you’ll get bills and communications from them the same way you always have.
■           You can continue using your preferred payment method, which includes over the counter in Post Office branches or Payzone stores. If you pay by Direct Debit, there’s no need to cancel it.
■           If you're worried about paying your bills, Shell Energy Broadband has extra support available.

Me too same email. Switched this week. Hope I get my cashback that was promised. 

Just put in a claim for my cashback, as I've just reached the 120 days. After messaging Shell / MoneySuperMarket / Broadbandchoices, it does look as if they are dealing with it and keeping fingers crossed.

Finally been told I'll be getting an email to claim the voucher, in the next 10days!

Just wondering if you got your cashback sorted. Going to put a reminder on my calender as mine will be around end of March. 

I did, about a week ago, after having to chase them up again!

QrizB

paul2louise said:

QrizB said:

some stuff

Just wondering when your 120 days are to claim cashback. Mine will be end of March 

My 120 days were up just before Christmas. No gift code received.

I chased them mid-Jan, and they said to give them 20 working days to sort it out. So a few more days before I can chase again!

Salamat

If you’ve not done it already, it can also be worth approaching Shell Energy Home UK on FB Messenger as they have to give the ok to get the cashback processed. Might have been a coincidence but when I got a message back from them saying it had been authorised, which I then forwarded to the Cashback providers, (BroadbandChoices), I got the immediate reply that it was being sent!

QrizB

Received an update from them today, it's almost like they read this thread

States I should receive my code within ten working days.

QrizB

To complete my Shell giftcard story - I received an email from giftcloud today, clicked through to an Amazon voucher code, and redeemed it at Amazon for £110. Exactly as advertised, just a couple of months late and missed my Christmas shopping splurge!