Shell Engery Broadband

sufcboy

Looking at switching to Shell Full Fibre 100 from Now. Just for clarity, I understand that the open reach phone line will be redundant and a new full fibre one installed. Will open reach remove me the master socket when they install the new one so I don’t have 2 boxes on the wall. 

Also what’s the crack with the house phone as I’ve read shell don’t allow you to have one while Vodafone do. Can I not just plug the phone into the router like you do with other providers?

QrizB

sufcboy said:

Also what’s the crack with the house phone as I’ve read shell don’t allow you to have one while Vodafone do. Can I not just plug the phone into the router like you do with other providers?

I can't say whether Shell will provide a VoIP line, but my Shell broadband router (supplied last month) has a BT socket on the back that looks like it would accept an analogue phone. (I'm FTTC so don't need VoIP yet.)

QrizB

robatwork said:

Be wary, as Shell are selling off their energy and broadband to Octopus. I don't think anyone is yet sure what Octopus will do with the broadband customers as they don't provide broadband - they may transfer it to one of the average providers like plusnet or <shudder> talktalk. 

I have just (today) received an email from Shell Energy Broadband to tell me they are now owned by Octopus Energy.

It goes something like this:

Hello QrizB,
Yesterday, Octopus purchased Shell Energy’s home energy & broadband business. You’re in safe hands. Shell Energy will keep looking after you as normal, and nothing will change for now.
What does that mean for you?
Your broadband and phone service will continue exactly as it is now, with no interruptions. If anything changes in the future, we’ll get in touch again with all the information you need.
■          Your broadband and phone will operate as usual, with your existing router.
■           There’ll be no change to your service including the price you pay. You’ll be able to use your Shell Energy Broadband account just as you have up to now.
■           If you need anything, simply contact Shell Energy Broadband as usual. You’ll be supported by the same dedicated team, and you’ll get bills and communications from them the same way you always have.
■           You can continue using your preferred payment method, which includes over the counter in Post Office branches or Payzone stores. If you pay by Direct Debit, there’s no need to cancel it.
■           If you're worried about paying your bills, Shell Energy Broadband has extra support available.

paul2louise

QrizB said:

robatwork said:

Be wary, as Shell are selling off their energy and broadband to Octopus. I don't think anyone is yet sure what Octopus will do with the broadband customers as they don't provide broadband - they may transfer it to one of the average providers like plusnet or <shudder> talktalk. 

I have just (today) received an email from Shell Energy Broadband to tell me they are now owned by Octopus Energy.

It goes something like this:

Hello QrizB,
Yesterday, Octopus purchased Shell Energy’s home energy & broadband business. You’re in safe hands. Shell Energy will keep looking after you as normal, and nothing will change for now.
What does that mean for you?
Your broadband and phone service will continue exactly as it is now, with no interruptions. If anything changes in the future, we’ll get in touch again with all the information you need.
■          Your broadband and phone will operate as usual, with your existing router.
■           There’ll be no change to your service including the price you pay. You’ll be able to use your Shell Energy Broadband account just as you have up to now.
■           If you need anything, simply contact Shell Energy Broadband as usual. You’ll be supported by the same dedicated team, and you’ll get bills and communications from them the same way you always have.
■           You can continue using your preferred payment method, which includes over the counter in Post Office branches or Payzone stores. If you pay by Direct Debit, there’s no need to cancel it.
■           If you're worried about paying your bills, Shell Energy Broadband has extra support available.

Me too same email. Switched this week. Hope I get my cashback that was promised. 

Salamat

paul2louise said:

QrizB said:

robatwork said:

Be wary, as Shell are selling off their energy and broadband to Octopus. I don't think anyone is yet sure what Octopus will do with the broadband customers as they don't provide broadband - they may transfer it to one of the average providers like plusnet or <shudder> talktalk. 

I have just (today) received an email from Shell Energy Broadband to tell me they are now owned by Octopus Energy.

It goes something like this:

Hello QrizB,
Yesterday, Octopus purchased Shell Energy’s home energy & broadband business. You’re in safe hands. Shell Energy will keep looking after you as normal, and nothing will change for now.
What does that mean for you?
Your broadband and phone service will continue exactly as it is now, with no interruptions. If anything changes in the future, we’ll get in touch again with all the information you need.
■          Your broadband and phone will operate as usual, with your existing router.
■           There’ll be no change to your service including the price you pay. You’ll be able to use your Shell Energy Broadband account just as you have up to now.
■           If you need anything, simply contact Shell Energy Broadband as usual. You’ll be supported by the same dedicated team, and you’ll get bills and communications from them the same way you always have.
■           You can continue using your preferred payment method, which includes over the counter in Post Office branches or Payzone stores. If you pay by Direct Debit, there’s no need to cancel it.
■           If you're worried about paying your bills, Shell Energy Broadband has extra support available.

Me too same email. Switched this week. Hope I get my cashback that was promised. 

Just put in a claim for my cashback, as I've just reached the 120 days. After messaging Shell / MoneySuperMarket / Broadbandchoices, it does look as if they are dealing with it and keeping fingers crossed.

PeterGr

I found that messaging Shell on twitter (sorry X) got it sorted quickly, and it was applied to my account before the next payment.  They asked for a screenshot of the offer, and my account details and it was sorted in 2 days.

markdarkhorse

I moved from BT to Shell and their service is fine so far, it's basic broadband and I have my own router for wifi and just use theirs to get the broadband. It's less than half the price of BT and works the same.

Puamtwin

Recently, signed up to 12 months Shell Superfast Fibre Plus, took a while to receive the router with me chasing 3 times. However, looks like I have been sent the technicolor DGA0122. Should I have received the Shell Energy Wi-Fi 6 hub?
Thanks

Puamtwin

Puamtwin said:

Recently, signed up to 12 months Shell Superfast Fibre Plus, took a while to receive the router with me chasing 3 times. However, looks like I have been sent the technicolor DGA0122. Should I have received the Shell Energy Wi-Fi 6 hub?
Thanks

Phoned them and they are posting the Wi-fi-6 hub and a bag to return the old one. Hopefully, I will receive tracking details this time!

Salamat

Salamat said:

paul2louise said:

QrizB said:

robatwork said:

Be wary, as Shell are selling off their energy and broadband to Octopus. I don't think anyone is yet sure what Octopus will do with the broadband customers as they don't provide broadband - they may transfer it to one of the average providers like plusnet or <shudder> talktalk. 

I have just (today) received an email from Shell Energy Broadband to tell me they are now owned by Octopus Energy.

It goes something like this:

Hello QrizB,
Yesterday, Octopus purchased Shell Energy’s home energy & broadband business. You’re in safe hands. Shell Energy will keep looking after you as normal, and nothing will change for now.
What does that mean for you?
Your broadband and phone service will continue exactly as it is now, with no interruptions. If anything changes in the future, we’ll get in touch again with all the information you need.
■          Your broadband and phone will operate as usual, with your existing router.
■           There’ll be no change to your service including the price you pay. You’ll be able to use your Shell Energy Broadband account just as you have up to now.
■           If you need anything, simply contact Shell Energy Broadband as usual. You’ll be supported by the same dedicated team, and you’ll get bills and communications from them the same way you always have.
■           You can continue using your preferred payment method, which includes over the counter in Post Office branches or Payzone stores. If you pay by Direct Debit, there’s no need to cancel it.
■           If you're worried about paying your bills, Shell Energy Broadband has extra support available.

Me too same email. Switched this week. Hope I get my cashback that was promised. 

Just put in a claim for my cashback, as I've just reached the 120 days. After messaging Shell / MoneySuperMarket / Broadbandchoices, it does look as if they are dealing with it and keeping fingers crossed.

Finally been told I'll be getting an email to claim the voucher, in the next 10days!