physical card readers

garfield33

I sent all mine off for recycling thinking I didn't need them any more, but then when I wanted to close an old Nationwide account last year, they insisted I use a card reader - luckily I borrowed one from a friend, and then when I was next in town I picked one up from the bank for future use...

Ozzig

la531983 said:

Ozzig said:

Rob5342 said:

Nationwide are stuck in the dark ages. With Monzo, Starling, Chase, Halifax, Lloyds, Natwest, TSB and Santander I've been able to set up new payees with either the app or a verification text message.

Or you could say, they are accommodating people who choose to not have a smartphone.

Their entire customer base?

They should at least give people the option.

When my phone bit the dust at a children's party I was grateful for the dust-covered Pinsentry to log into online banking to transfer money to pay for a replacement phone. 

To be completely honest, if given the option I'd have said no I definitely don't need one.

boingy

I've got three or four but the only place that ever made me use one is Nationwide. It's not complicated but it does feel like a very outdated way to do things.

km1500

I suppose another way looking at it is that it is a very secure method - much more secure for example than sending a text with numbers in it

friolento

km1500 said:

I suppose another way looking at it is that it is a very secure method - much more secure for example than sending a text with numbers in it

not as secure as biometric authentication, which is now increasingly used by many banks. Card readers are very easy to come by, and any thief who has my debit card and PIN can log into my Nationwide account, set up new payees and make payments.

eskbanker

friolento said:

km1500 said:

I suppose another way looking at it is that it is a very secure method - much more secure for example than sending a text with numbers in it

not as secure as biometric authentication, which is now increasingly used by many banks. Card readers are very easy to come by, and any thief who has my debit card and PIN can log into my Nationwide account, set up new payees and make payments.

I'd suggest that any thief who has obtained someone else's debit card and PIN wouldn't go to the trouble of accessing an online account and would just be heading swiftly for the nearest ATM before the loss/theft was reported, so any security weakness with card readers would be moot in this scenario....

[Deleted User]

Katiehound said:

You can log onto Nationwide with either a card reader OR a OTP
I personally prefer the card reader.

Barclays & HSBC had card readers- I no longer have those accounts
Bank of Ireland use something similar- not exactly a card reader but a small device.

HSBC don't use card Readers and never have as far as I know. 

Barkin

Likewise Lloyds, I think. I've used online banking for many years, and never had a card reader. 

Gers

When I closed my NW account in August (in branch as I couldn't do it online without the blasted card reader) the teller told me that the company is in the process of removing it - how far along that process they are I can't say.

Having to use the card reader was one factor in my decision to close the account.

The one for First Direct physical secure key and was particulary troublesome as it was so small and fiddly, or was it for M&S bank? Can't recall now, may have been both!  EDIT - both had them.

Katiehound

[Deleted User] said:

Katiehound said:

You can log onto Nationwide with either a card reader OR a OTP
I personally prefer the card reader.

Barclays & HSBC had card readers- I no longer have those accounts
Bank of Ireland use something similar- not exactly a card reader but a small device.

HSBC don't use card Readers and never have as far as I know. 

Apologies, no HSBC had a very very fiddly secure key- a lot worse than a card reader.
 M&S also had a small fiddly thing and when  I requested something larger   they sent me a machine that had clear buttons but that also spoke!