Exasperated with EDF Smart Meter Installation

inspectorperez

So at the third attempt yet another "no show" by EDF meter installer.

Having driven 100 miles to the property and waited 4 hours for someone to turn up for the arranged installation, I am now just exasperated beyond belief!

The prospect of another £30 to keep me quiet until the next time is not really acceptable and I am just wondering what to do next!

Ordinarily I would change supplier and move to Octopus, but the EDF E7 tariff I am currently on is the best there is for my area.

With the RTF termination date looming I really do feel as if I am between a rock and a hard place, and just wonder if anyone has any ideas about what to do next, other than just going through the EDF complaints process. Is it worth escalating up to CEO?

QrizB

Sorry to hear that you've had another missed appointment.

I'd definitely be making a complaint. If you want to try an email to the CEO as well, I can't see it doing any harm.

Gerry1

Just do nothing except in the unlikely event that something doesn't keep working properly.

brewerdave

I had the same issue with EDF re gas meter replacement - 3 appointments missed but at least they gave me a couple of days notice that they weren't coming ! Seemed that the "central command" were chasing for appointments then when they sent them out to the regions, lack of parts, labour came to light!!.
Moved to Octopus and they don't seem at all bothered about the gas meter replacement as I already have a smart leccy meter.

Rich_888

You might want to read my last post in my thread. EDF have told me they aren't booking any new E7 installs at the moment due to a wider fault. My meter is still not working correctly, so you might want to wait a while.

https://forums.moneysavingexpert.com/discussion/6473386/edf-smart-meter-not-recording-separate-day-night-for-economy-7/p4

inspectorperez

And yet they are still sending out these emails:-

"Don't leave it too late
Appointments get booked up quickly and if you don't book now there's no
guarantee we'll be able to complete your meter exchange before 31st March
2024. Book early to avoid interruption to your service. Appointments can be booked
up to 8 weeks in advance.
ACT NOW"

Left hand and right hand come to mind

EssexHebridean

Rich_888 said:

You might want to read my last post in my thread. EDF have told me they aren't booking any new E7 installs at the moment due to a wider fault. My meter is still not working correctly, so you might want to wait a while.

https://forums.moneysavingexpert.com/discussion/6473386/edf-smart-meter-not-recording-separate-day-night-for-economy-7/p4

Let's hope we're not about to have to add EDF alongside BG as "problematic for E7 customers with smart meters!" 

Good luck with getting your issues fixed. 

MeteredOut

I've just today had another "here's your appointment for your smart meter install" email from EDF - the second in under 6 weeks, despite me having my EDF profile set to opted out:

"You are currently opted out of receiving information about getting a smart meter, but you've selected to opt in to hear from us again from 31st January 2024.
To change this, please edit your preference by clicking below."

The email also gave a link to cancel or rebook, which does not work.

I cancelled it via WhatsApp.

inspectorperez

Just thought I'd bring this thread back to life as the subject title is still relevant.

So my faithful analogue meter was replaced at the beginning of October with a smart meter.

The good news is that the overnight storage heaters and water tank are receiving power at the appropriate time range for E7 purposes.

The bad (but not unexpected) news is that EDF are not receiving the readings and I have been requested to submit manual readings.

Previously I used a pencil to write down 2 figures and submit through either the app or online.

I have now received instructions on how to read the new smart meter

"Hold OK until it enters "Main Menu", you will see "Billing" appear

Hold OK to enter the "Billing" sub menu

Using the arrows, scroll to "Advanced" (2 pushes of the > button)

Hold OK to enter the "Advanced" sub-menu, you will see "TOUmatrx" appear
Hold OK to enter the "TOUmatrx" sub-menu, you will see "RATE 1" appear
Use the arrows to cycle the rates you need to submit (Rate 1, Rate 2)"

Bear in mind this all takes place underneath an outside stairwell with no lighting.

I cannot tell you how pleased I am that EDF has made my life so much simpler and I am now receiving the wonderful benefits of having a smart meter.

imeach

inspectorperez said:

Just thought I'd bring this thread back to life as the subject title is still relevant.

So my faithful analogue meter was replaced at the beginning of October with a smart meter.

The good news is that the overnight storage heaters and water tank are receiving power at the appropriate time range for E7 purposes.

The bad (but not unexpected) news is that EDF are not receiving the readings and I have been requested to submit manual readings.

Previously I used a pencil to write down 2 figures and submit through either the app or online.

I have now received instructions on how to read the new smart meter

"Hold OK until it enters "Main Menu", you will see "Billing" appear

Hold OK to enter the "Billing" sub menu

Using the arrows, scroll to "Advanced" (2 pushes of the > button)

Hold OK to enter the "Advanced" sub-menu, you will see "TOUmatrx" appear
Hold OK to enter the "TOUmatrx" sub-menu, you will see "RATE 1" appear
Use the arrows to cycle the rates you need to submit (Rate 1, Rate 2)"

Bear in mind this all takes place underneath an outside stairwell with no lighting.

I cannot tell you how pleased I am that EDF has made my life so much simpler and I am now receiving the wonderful benefits of having a smart meter.

If they want the readings that badly they will send a meter reader
But from your earlier posts it sounds like this property isn't always lived in with your 100 mile drive. 
Are the meters accessible for a meter reader?? 

inspectorperez

imeach said:

inspectorperez said:

Just thought I'd bring this thread back to life as the subject title is still relevant.

So my faithful analogue meter was replaced at the beginning of October with a smart meter.

The good news is that the overnight storage heaters and water tank are receiving power at the appropriate time range for E7 purposes.

The bad (but not unexpected) news is that EDF are not receiving the readings and I have been requested to submit manual readings.

Previously I used a pencil to write down 2 figures and submit through either the app or online.

I have now received instructions on how to read the new smart meter

"Hold OK until it enters "Main Menu", you will see "Billing" appear

Hold OK to enter the "Billing" sub menu

Using the arrows, scroll to "Advanced" (2 pushes of the > button)

Hold OK to enter the "Advanced" sub-menu, you will see "TOUmatrx" appear
Hold OK to enter the "TOUmatrx" sub-menu, you will see "RATE 1" appear
Use the arrows to cycle the rates you need to submit (Rate 1, Rate 2)"

Bear in mind this all takes place underneath an outside stairwell with no lighting.

I cannot tell you how pleased I am that EDF has made my life so much simpler and I am now receiving the wonderful benefits of having a smart meter.

If they want the readings that badly they will send a meter reader
But from your earlier posts it sounds like this property isn't always lived in with your 100 mile drive. 
Are the meters accessible for a meter reader?? 

No. Stairwell area is secure and needs person in attendance to provide access.