EDF Smart Meter not recording separate day/night for Economy 7

Rich_888

Just had a smart meter installed and it is not recording day/night readings properly. It just takes the total usage and divides it by 2 and assigns the result to rate 1 and rate 2, so each rate is always half the total. The cost is also always zero.

I have told EDF this, but they have said it can take 2 weeks for the meter to be connected to their system and refused to do anything. 

I was wondering if this is really just a matter of being connected and them doing something on their end, or could the meter be wired incorrectly? It is an ES-12B 5 wire meter. 

[Deleted User]

Rich_888 said:

Just had a smart meter installed and it is not recording day/night readings properly. It just takes the total usage and divides it by 2 and assigns the result to rate 1 and rate 2, so each rate is always half the total. The cost is also always zero.

I have told EDF this, but they have said it can take 2 weeks for the meter to be connected to their system and refused to do anything. 

I was wondering if this is really just a matter of being connected and them doing something on their end, or could the meter be wired incorrectly? It is an ES-12B 5 wire meter. 

You are worrying too much at this stage. EDF is connect that it can take a couple of weeks for the industry back room processes to be completed. Your smart meter has 4 registers so E7 should not be an issue. That said, the supplier’s billing system has to be capable of interpreting correctly the information that it receives in the daily data pull. Note: there is no industry convention on which register is used for offpeak. In the past, my offpeak usage was recorded on the R1 register.

mmmmikey

Hi - it probably is just a question of the meter needing to connect up and download it's configuration from EDF, which could take a couple of weeks but is likely to happen in a day or so. In the meantime, you're benefitting from extra off-peak hours so there's not much to lose by waiting. As far as the wiring is concerned, there isn't much scope for doing it wrong as long as the 5th wire is either providing power directly to your storage/immersion heaters or switching a contactor. But if you would like to post a photo showing the inside of the meter box someone here will be able to confirm if it all looks OK. Hope this helps, Mike.

Swipe

I disagree. When my EDF E7 smart meter was installed, it was recording the correct usage for day and night rates right off the bat before it was commissioned 2 weeks later. Something doesn't sound right here.

Rich_888

Swipe said:

I disagree. When my EDF E7 smart meter was installed, it was recording the correct usage for day and night rates right off the bat before it was commissioned 2 weeks later. Something doesn't sound right here.

That's what I am thinking, seems odd they would allow incorrect recording for 2 weeks and risk losing money. I don't really understand how the timing works though on a Smart Meter. 

Unfortunately I don't think I can post pictures yet. 

[Deleted User]

Rich_888 said:

Swipe said:

I disagree. When my EDF E7 smart meter was installed, it was recording the correct usage for day and night rates right off the bat before it was commissioned 2 weeks later. Something doesn't sound right here.

That's what I am thinking, seems odd they would allow incorrect recording for 2 weeks and risk losing money. I don't really understand how the timing works though on a Smart Meter. 

Unfortunately I don't think I can post pictures yet. 

They won’t lose any money. When they pull the data from the meter they will just re-bill. My guess is that this is a billing system error as EDF seems to be receiving 2 register readings.

mmmmikey

Swipe said:

I disagree. When my EDF E7 smart meter was installed, it was recording the correct usage for day and night rates right off the bat before it was commissioned 2 weeks later. Something doesn't sound right here.

Good to highlight this, but "up to 2 weeks" means just that - it could be almost instantaneous, or it could take much longer. It would also depend on the status of your meter when it was delievered which may well depend on the make and model of the meter, the meter vendor's and installer's processes for configuring it pre- and post- installation (which may change over time) and any other factors.

One way or the other, the meter will need to be configured and the next step is to wait for that to happen. Even if there is another issue, you'll need the meter to be configured anyway and without a properly configured meter troubleshooting will be difficult. I really do think the best thing is to sit tight and wait for the configuring to happen (and maybe sacrifice a goat (or vegan alternative) to the smart meter gods :-) )

Rich_888

mmmmikey said:

Swipe said:

I disagree. When my EDF E7 smart meter was installed, it was recording the correct usage for day and night rates right off the bat before it was commissioned 2 weeks later. Something doesn't sound right here.

Good to highlight this, but "up to 2 weeks" means just that - it could be almost instantaneous, or it could take much longer. It would also depend on the status of your meter when it was delievered which may well depend on the make and model of the meter, the meter vendor's and installer's processes for configuring it pre- and post- installation (which may change over time) and any other factors.

One way or the other, the meter will need to be configured and the next step is to wait for that to happen. Even if there is another issue, you'll need the meter to be configured anyway and without a properly configured meter troubleshooting will be difficult. I really do think the best thing is to sit tight and wait for the configuring to happen (and maybe sacrifice a goat (or vegan alternative) to the smart meter gods :-) )

Haha, after dealing with South Staffs water I am out of goats. I will just sit tight for a bit then, thanks. 

jrawle

mmmmikey said:

Hi - it probably is just a question of the meter needing to connect up and download it's configuration from EDF, which could take a couple of weeks but is likely to happen in a day or so. In the meantime, you're benefitting from extra off-peak hours so there's not much to lose by waiting. As far as the wiring is concerned, there isn't much scope for doing it wrong as long as the 5th wire is either providing power directly to your storage/immersion heaters or switching a contactor. But if you would like to post a photo showing the inside of the meter box someone here will be able to confirm if it all looks OK. Hope this helps, Mike.

The OP suggests the number of units is being divided equally between day and night, not that 12 hours of usage are recorded as night. If the OP usually uses most electricity at night, he/she will be paying too much. (When I lived in an E7 flat, over 80% of my annual usage was at night, although admittedly probably not at this time of year.)

It's not entirely clear where the OP is seeing that 50% of usage goes onto each reading, but if it's the meter itself, surely this can't be corrected when it is reprogrammed in two weeks' time? Other posters seem to have assumed that the meter is working correctly, but that the readings are not being sent to EDF so that the online account is wrong, but that is not my understanding of the original post.

Swipe

jrawle said:

mmmmikey said:

Hi - it probably is just a question of the meter needing to connect up and download it's configuration from EDF, which could take a couple of weeks but is likely to happen in a day or so. In the meantime, you're benefitting from extra off-peak hours so there's not much to lose by waiting. As far as the wiring is concerned, there isn't much scope for doing it wrong as long as the 5th wire is either providing power directly to your storage/immersion heaters or switching a contactor. But if you would like to post a photo showing the inside of the meter box someone here will be able to confirm if it all looks OK. Hope this helps, Mike.

The OP suggests the number of units is being divided equally between day and night, not that 12 hours of usage are recorded as night. If the OP usually uses most electricity at night, he/she will be paying too much. (When I lived in an E7 flat, over 80% of my annual usage was at night, although admittedly probably not at this time of year.)

It's not entirely clear where the OP is seeing that 50% of usage goes onto each reading, but if it's the meter itself, surely this can't be corrected when it is reprogrammed in two weeks' time? Other posters seem to have assumed that the meter is working correctly, but that the readings are not being sent to EDF so that the online account is wrong, but that is not my understanding of the original post.

Exactly, if the usage has already been recorded on the meter, how can it be retrospectively be corrected?

Gerry1

Perhaps the OP is referring to his portable IHD instead of the meter on the wall?