Santander SOs at weekends

friolento

molerat said:

What date does it show for the payments though, today or tomorrow ?

Definitely today

molerat

All my 1st dated SOs state 2nd Oct in my account.

Have you checked your on line account for dates ?

friolento

Yes, the Oct 1 SOs all show Oct 2 as the next payment date. But then, the one that went out today did show as 18 Sept yesterday.

Something must have gone wrong at Santander this weekend, as I am not the only one who was taken by surprise.

Elvie100

I contacted them by SANDI this morning.  They are aware there was a problem and SO’s (and an internal transfer for me) went a day early.  I went into overdraft too but they assured me I will not be charged and it will not show on my credit file. Mine are set for 18th as I get paid then.

friolento

Elvie100 said:

I contacted them by SANDI this morning.  They are aware there was a problem and SO’s (and an internal transfer for me) went a day early.  I went into overdraft too but they assured me I will not be charged and it will not show on my credit file. Mine are set for 18th as I get paid then.

Thank you, that is very good to know. I am still waiting for a human to respond to the msg I left on Sandi.Still, it looks like a one-off issue. In my case, it didn't matter as I was able to refill my current account. It was just puzzling not knowing what is going on. Shame they didn't put a msg up in the app or in online banking to tell their customers that they are aware.

35har1old

dealyboy said:

friolento said:

I have been with Santander for over a decade. They never processed an SO on non-banking days until now.

This is from their T&Cs:

I think future dated payments are different, they always get processed on the date specified. At least they did ever since Faster Payments came into being.

Seems I got this wrong, because the T&Cs suggest future dated payments are processed like SOs. Should be interesting to see when yours gets processed.

... don't know if I'm reading it correctly, is there a contradiction between these two T&C statements?

If an SO payment were due on e.g. (Monday) 18th September, the first statement suggests the CA needs to have the funds by 00:00 Monday, so that you can fund it on Sunday, but the second statement states the 'Working Day before' so Friday 15th.

If an SO payment were due on 17th September, as the payment is due on a non-working day, the industry 'standard' is to operate on a 'next working day' basis, however the cut-off time from the second statement suggests that's Friday to fund the recipient's account on Monday. I think without an 'at weekends and public holidays' statement the Santander statements are misleading and therefore can be challenged (obviously the account holder can incur an overdrawn charge), for reasons (i) a common situation for DDs and SOs to fall on a non-working day, and (ii) standard industry practice being next working day.

You raise a very important point friolento if the standard banking practice is changing.

If you setup A NEW SO and the payment date is say 1st Sept that being a Sunday it will tell you that it won't be sent until Monday

WillPS

Bookmarking this thread for the next time someone says legacy banks only pay SOs on working days because 'they're dinosaurs' or similar.

friolento

WillPS said:

Bookmarking this thread for the next time someone says legacy banks only pay SOs on working days because 'they're dinosaurs' or similar.

Apparently it was a one-off mistake by Santander.

clivep

35har1old said:

If you setup A NEW SO and the payment date is say 1st Sept that being a Sunday it will tell you that it won't be sent until Monday

However, future dated payments from my savings a/c do allow a Sunday date to be selected. Under pending payments, it's showing with a date of 24/9 (next Sunday).

clivep

Just to confirm...

The future dated payment from my savings account was processed this morning (Sunday).