Entered the wrong location for a car park, have appealed now facing £170 fine

Coupon-mad

slol said:

Coupon-mad said:

slol said:

I 've now received a claim form re Civil National Business Centre  for £263.32. Even though I paid for the parking at the time, had a confirmation text at the time, and the £ was taken from my bank account. It was only when I returned to the car park when they had sent me a penalty £ to see I had missed one digit from the location. This is all so so wrong. I am now going to have to pay £263.32 although there was no way I could have known at the time there was a problem.

But you don't pay this. You defend it.

I think Im out of options. Wont they argue that as I made the error this was a breach of their terms and conditions, even though they had no loss. 

Out of options? It's a no-brainer to defend using the template defence. We WIN 99% of cases and even if you lose, you'd pay less!

Sounds like you need to re-read the 2nd post of the NEWBIES thread and get your confidence back in what we do here... we defend cases every single day.

No-one here pays when a claim form arrives.

Not a single poster should ever do that. 

Coupon-mad

Show us the Particulars of Claim, minus the VRM.

KeithP

slol said:

Hello, the issue date is 14 Feb...

With a Claim Issue Date of 14th February, you have until Monday 4th March to file an Acknowledgment of Service but there is nothing to be gained by delaying it. 

To file an Acknowledgment of Service, follow the guidance in the Dropbox file linked from the second post in the NEWBIES thread.

Having filed an Acknowledgment of Service in a timely manner, you have until 4pm on Monday 18th March 2024 to file your Defence.

That's over three weeks away. Plenty of time to produce a Defence, but please don't leave it to the last minute. 

To create a Defence, and then file a Defence by email, look again at the second post on the NEWBIES thread - immediately following where you found the Acknowledgment of Service guidance.

Don't miss the deadline for filing an Acknowledgment of Service, nor that for filing a Defence.

Do not try and file a Defence via the MoneyClaimOnline website. Once an Acknowledgment of Service has been filed, the MCOL website should be treated as 'read only'.

slol

Thank you, I will have a look. This is what they are claiming on the Claim Form

TheSecretSocialist

Easy defence, they claim you didn't pay for the duration of your stay. You did and you have evidence. The error was an honest one and a minor one, but the important thing is you did pay. 

To your knowledge, is there any difference to the amount you would have paid if you had not made the mistake? 

D_P_Dance

. I am now going to have to pay £263.32 

Why?  Why not go to court, where most likely you  will win , and the  PPC will have to pay you a few quid, not a lot. but  enough for a few bottles of Blue Nun.

Coupon-mad

TheSecretSocialist said:

Easy defence, they claim you didn't pay for the duration of your stay. You did and you have evidence. The error was an honest one and a minor one, but the important thing is you did pay. 

To your knowledge, is there any difference to the amount you would have paid if you had not made the mistake? 

Not sure.  The OP paid for a completely different location which means the money probably didn't go to this parking operator.

Fruitcake

The reason the PCN and subsequent claim was issued is not because you didn't pay, it is because their payment system failed. If the location number was wrong, the system should have thrown up an error message warning you that it was an incorrect location number. This is no different to keypads that allow an incorrect VRM to be entered when that vehicle is not in the car park.

The site must be monitored by ANPR for the payments made by any and every method used to be linked to the VRMs of cars on site. 

NPC are IPC members. The IPC has a campaign called get your reg right, and previously stated that its members have a moral duty to install typo-proof pay machines. 

(Does anyone have a screengrab of the statements on X as I can no longer access the twitter link I had saved in my favourites?)

Had NPC complied with the IPC's requirements to use typo-proof machines, this would never have happened. The ANPR system at the site would have been uniquely linked to one specific location, and linked to the payment apps and PDT machines. If the OP had entered an incorrect location, the system would still have known the unique location of the car park, and that the OP's car/VRM was present, and therefore, applying the IPC's mantra (their words) the system should have flagged that the location code was incorrect. It did not do so, therefore this was a system failure.

In the alternative, the correct location code was entered, but the system failed to recognise it.

Neither of these scenarios was the fault of the motorist. It was the fault of the PPC for failing to provide a typo-proof system.

slol

Thank you everyone. I think the amount I paid was what was advertised.  My transaction was all on line 

slol

surely it is reasonable to assume I had been covered. Does anyone know if we can get hold of parking locations so that I could check if the company claiming I had not paid is linked to this location please