Help with travel agent compensation

MikeMess89

I need help please. Below is my email to the travel agent MyTrip who are not responding to my emails or complaint. My flight with Virgin Atlantic was cancelled 7 months before MyTrip informed me. I want compensation but the airline wasn't at fault. What can I do? 

The booking was made 07/11/22 and I was due to fly 05/07/23.

On June 25th (11 days before the flight), MyTrip emailed me to inform me a flight had been cancelled by the airline. I called MyTrip and we agreed an alternative flight. A few days later this was "rejected by the airline". On June 30th I cancelled the booking and requested a refund. 

I booked alternative flights with another airline which cost me £441 more than with Virgin and meant arriving to a different airport in the UK as it was the only option which worked for my travel dates. 

On August 3rd I received the refund from MyTrip. 

In my screenshots you will find evidence of Virgin Atlantic confirming my booking was changed multiple times and notifications were sent to MyTrip on 13th December 2022, 24th December 2022, 26th February 2023 and 22nd April 2023. And another screenshot from MyTrip confirming I was informed of the changes on June 25th 2023. 

Because of MyTrips decision NOT to notify me of the changes until 11 days before the flight I hold them accountable and therefore liable for compensation. I was forced to cancel the booking after MyTrip failed to secure me alternative flights twice before July 5th - I gave them two chances at rebooking the flights. I therefore rebooked a new flight myself which cost me $3047NZD because of the last minute booking and because of internal flights to and from Auckland airport. 

My original booking with MyTrip cost me $2107. 

I am also claiming for a refund of MyTrips "service change" as there was no service received. I can see on my credit card statement I paid £1119GBP /$2107NZD for my booking, however on August 3rd 2023 they refunded me only £983 / $2066NZD, I assume because of "credit card fees". I don't feel this is acceptable and would like the difference refunded also.

I am claiming for compensation of £136 refund for fees AND £441 for the difference I had to pay to make a last minute booking because MyTrip failed to notify me, which according to them and Virgin, could have happened in December, 7 months before the flight.

Caz3121

duplicate here https://forums.moneysavingexpert.com/discussion/6471101/flight-cancellation-but-the-travel-agent-only-informed-me-10-days-before#latest